Duron Smith AC & Heat Inc

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Thanks Mike

Perfectly.

Mr. Smith arrived to install the new equipment on the prearranged date. One of his workers showed up early, which was not a problem. The worker began setting up his tools and waited for Mr. Smith to arrive with the equipment. Mr. Smith arrived a short time later with the equipment, followed by another worker. The three men proceeded to disassemble the heating unit and the air handler, and the installation of the new equipment followed immediately. The men completely disassembled the cooling unit, including the piping/tubing that ran underground from the condenser to the air handler (coil), as well as the old air handler, took the old equipment away, and installed the new equipment. Mr. Smith came and went as his obligations as the owner took him, while the two other men continued with the installation. In addition to installing the new equipment, they also installed a new digital thermostat, adjusted the vents in all the rooms (directing the air flow into the room instead of agains the wall, as some of the vents were doing), and installed new filters where needed. They also rebuilt, for all intents and purposes, the platform on which the air handler sat, reinforcing it in the process. They cleaned up when they finished, leaving that corner of the garage cleaner than when they started the job. Any digging that was done outside was backfilled, and the only giveaway was that the area around the heat pump looked cleaner and neater than the rest of the lawn. I was skeptical at first when Mr. Smith gave me his assessment, his recommendation, and the cost. My wife and I discussed everything, and we concluded, based on the problems we experienced in the house that we sold, that we didn't want to go through that again. We rationalized that the easy way was to "fix" only what was broken, which was the route we took in our other house, and that ended up costing us more in the long run. It was for that reason that we opted to go with Mr. Smith's recommendation, concluding that the cost of the new system, in the long run, would be less that taking the easy way out. I should point out that Mr. Smith gave me two estimates: one for the new heat pump and air handler, including rebuilding the platform and installing a digital thermostat; and one that included just fixing what, in his opinion, had to be fixed at a minimum. As I said above, given what we went through in the house that we sold in 2010, we felt that a completely new system was the way to go. Since the system has been installed now for about two weeks, we haven't had a real opportunity to assess how well it heats/cools. We can say that it runs very quietly, so much so that I keep checking to see if the blower is on and/or if the condenser is running. As for the cost, Mr. Smith factored into his estimate the rebate that we would received from FPL. That was ok with us. We figured that the bottom line cost of the new heating/cooling system would be effectively amortized over the next 15/20 years; and on that basis, we felt that the price we paid was fair. The estimate that we received was firm, i.e. the final cost was what Mr. Smith indicated in his estimate. From time to time while the work was under way we chatted with the three men about various topics related to hvac equipment, installation and maintenance. Most of what they told us jibed with what we heard over the years; and some of what they told us was new information that we'll keep for future reference. On balance, as of right now we're happy with the new system, and we believe that the cost of the new system was reasonable. We are taking advantage of the maintenance agreement offered by Mr. Smith's company, priced at a nominal cost. 3/2/12 - I received a phone call earlier this week wherein someone at the firm wanted to set up an appointment for my annual maintenance. I had the service performed today. The maintenance involved checking the refrigerant, the electrical connections, changing batteries in the thermostat, checking the filters, cleaning the outside unit, cleaning the inside unit (air handler). The service contract I had with the utility company in New Jersey, before I left the state in 2010, only included checking the function of the unit. Any cleaning was an add-on for an extra fee. Having lived through one complete heating/cooling cycle here in Florida, and having had the maintenance performed on the unit, I can say that I am completely satisfied with the performance of the unit, and I am completely satisfied with the maintenance contract. I would wholeheartedly recommend Duron Smith AC & Heat Inc. to anyone who is considering upgrading or replacing their heating/cooling system.

Excellent preliminary service and professional, high quality installation and service. A good, well meaning contractor.

Very well. They were fast, on-time, professional and courteous. This house is rented, so they worked with us and the renters to install the system. They cleaned up after themselves, and even elevated the compressor outside so it was away from ground debris. They showed our renter how to operate the unit and its new thermostat. They took care of rebates for us and were very easy to work with. They also gave a free one-year inspection to us with the job. We just had that done a few weeks ago, and they again were on-time, very thorough with the inspection and courteous. We loved them.

Very nice, and caring. Tried to save me $$$

Perfect! See above.

New the Mold problem when I called and suggested one way to solve problem over the phone and Offered a service to check out my system. When they checked my system they found a blockage in my return and corrected that at no extra cost.

Over priced, over rated, wouldn't hire them again to do this kind of work. A nightmare.

Amazing service. They came as scheduled. Completed all work, and cleaned up in a single day. This replacement is much nicer in appearance than original work when home was new. Also cools house better and has had a significant impact on the sense of humidity in our home. Further, they arranged 12 months same as cash financing which was greatly appreciated, especially for such a large and unexpected expense.

The job went very smoothly. They coordinated the job with our roofing company and performed the work in a timely and efficient manner. They cleaned up afterwards and tested our a/c system to make sure the a/c unit was strong enough to cool the entire home. They performed an annual inspection of the a/c unit gratis and cleaned our air filter system. They told us they found no mold in the ductwork and that our a/c unit was in excellent condition and exceptionally clean. I have worked with Duron Smith A/C for the better part of 12 years. They are always prompt, efficient, courteous, honest, and perform quality work.