Durham and Sons Inc

I have been using them since we got our place here. They have been real helpful. I am happy with them in every aspect. That is why I keep calling them.

I got the run around of a service call being required at a few of $89. I've already paid twice @ $90 for the same information to be told to me. I don't need another pay out get a simple quote of a compressor replacement.

Did both electrical and AC work during our condo remodel and would recommend. Ms. Lisa and Jackie that answer the phones are great and very helpful. They moved electrical wires, switches and lights for condo redo as well as AC repair last summer and are about to put in a new condenser for our AC just died due to harsh weather conditions. cost for AC repair under $200, cost for electrical work $2000 cost for new condenser $3500.

arrived on tome, did check, everything was fine

Good. They found a couple of things that the seller fixed before we moved in. Very helpful and professional.

All went just fine ! We have been customers for years with Durham and Sons. The idea of getting a new Trane started with our first conversation with Mike R. and his knowledge of the systems and what would work best for us. Then speaking with Dawna for our scheduling and contract information. Then of course, our installers Riley and Steve. We felt confident that all would go well and it did !

Fabulous. They do what they say. Provided clear estimate, arrived as arranged with pre-call reminder and follow up calls.

Our master bedroom, which is the furthest room from the air handler, was originally designed with insufficient airflow. This includes the return under the air handler as well as the single small air vent into the bedroom. Durham and Sons added a matching return vent to enable more airflow into the air handler, replaced the plenum into the attic to improve the pressure, and ran a separate air duct directly to the master bedroom to improve cooling. What a huge difference. My wife said she's slept the best she ever done since living in the house. It is sooo cool in the bedroom now! As a Quality Engineer, I pay a lot of attention to workmanship. The Durham technicians take the time and effort to get the details right. In addition, all of them were very professional. If I need a/c or electrical work in the future, these guys will be the first people I call.

Vince came out on April 6, 2017 as scheduled and listened to everything I wanted to do and made a lot of notes. When we were finished I explained, and showed him my Angie's List coupon. He explained that the discount would not expire at the conclusion of the current work requested, instead if I did not use the entire discount, it would be carried over to the next service call if needed. Since the discount was for 10% up to $100, I only used $90, so I have a $10 discount (approximately) for the next time I need it. When I was ready for the work to be done, it was easily scheduled and set for 9am. Since Vince did have to stop by the shop and pick some things up to finish my job, he showed up around 9:30, but was ready to work. I never saw him take a break and he did the inside work first so he did not disturb me with coming in and out. I have 2 small dogs that are very inquisitive, and he pet them and talked to them first so they were fine with him. When the job was completed, he cleaned everything up, and I do mean everything. I even asked for one of the boxes back for the lights I purchased incase I had to return something that I bought to Lowes. Even at the end of all the work, which took almost 5 hours, he was very pleasant and explained how the motion activated lights worked. Due to my schedule, I did not go around and get estimates from several places so I don't know where these prices stood in comparison. We are not "THOSE" people that can fix everything ourselves, and I wouldn't tackle anything majorly electrical like this, so I would rather pay a little extra for this kind of service. Again, I don't know if these prices are higher, lower or right in line with others, but I was satisfied with it.

Durham and Sons came out quickly to provide quote and were able to start work the following week. They removed the old system and installation of the new system went well, on schedule. Installers were very professional. Told me every morning what they were going to do and they tied off with me when they left each day. They finished the job on time, per the initial estimate. I would use them again with no hesitation.

Everyone was very accommodating, from the office staff,to the owner and family. The evaluation was done promptly, and along with a verbal discussion of our needs, we were provided with pamphlets, info from the internet, and a detailed estimate with several options. The work started on time and was completed on time. The installers Matt and Zach were very professional and friendly. They had no problem answering our questions. We were very pleased they found an issue with some of the duct work that was preventing adequate heat and air from reaching the far end of a run. All in all, it was a very satisfying experience.

They were here on time every day, very pleasant. When a problem came up, they went above and beyond to fix it. No surprise add on billing. When we could not figure out the thermostat, they were here right away to help. We even received a call and letter to make sure everything was working well.

The technician came out and told me it was the Mother Board of the heater bought a mother board for $300.00 had it installed and found out it is the blower. Service call $200.00 total price 500 bucks down the drain.

Very well. Customer service was responsive. Installers were friendly and professional.

As I stated earlier it could not have went any smother on the install. Wonderful!

Outstanding. Durham & Sons came out to provide standard HVAC service and to disconnect the electrical for a no-longer-used sprinkler pump system. We were having a paver patio installed, and no longer used the sprinkler system, so we were also planning to need a separate irrigation company come out to remove the pump, eliminate the unsightly pump connections, and reset the plumbing from our well for a hose connection and for use with a potential future pond feature. In addition, we also wanted to have electrical run to the yard for use with the pond as well as a pergola and a shed. Upon discussion, Durham & Sons explained that this was all work they could do for us. Most importantly, Durham & Sons showed a sense of urgency and customer focus by understanding that we were on a very tight timeline. Our pavers would be installed the next week, and of course the work we needed done required lines to be buried prior to the pavers being laid. Thankfully for us, Durham & Sons made the effort to work on the weekend to prepare our quote, and then were able to coordinate all the activities to complete the work by Wednesday of the following week, prior to any pavers being laid. Highly recommend for both quality and service.

Very professional. All the installers were very polite and respectful. Cleaned up any mess. They were on time and ready to work.

Very pleased with them from start to finish. I have always used this company since I purchased our unit here in Indian Harbour Beach Now I know why! Profesional local company they surpassed my expectation. Matt and Zach intoduced themselves and went to work. Clean and unobtrusive with a purpose. They were a pleasure to have working in our home

Very responsive when our system failed. They ordered a new system and even installed a workable system for us while waiting for ours to arrive.

Durham and sons were profession, courteous and did a great job. Their attention to detail was exemplary. I was well informed and everything they said would be done met my expectations.

They were professional, punctual and polite. We have a somewhat older house and they did a nice job of cleaning up some of the existing equipment. They just did a thorough job.

We found them on Angie's List. They were there a lot.

The inspection was done promptly and a $89 fee collected. Thereafter, it became very difficult to get the company to provide the estimate. Phone and emails were ignored. When they finally provided an estimate, I naturally asked for a guaranteed start date on the work, seeing as they had proved tardy already. They refused to give a start date until I signed a contract. What would you do?

We returned from our vacation in October 2016, after hurricane Matthew, and discovered our A/C was not working. We called Durham and Sons for an appointment but let them know our situation was not an emergency and others who they needed to serve in emergency situations could go ahead of us. They gave us an appointment for the next day and was very responsive and timely. Our situation only required very minor attention to the A/C system ... but the technician was very helpful and checked out the entire system, inside and outside. We are very appreciative of the responsiveness of Durham and Sons in getting our A/C working again as well as teaching us how to troubleshoot the system in the future.

System worked for approximately two years. When it failed, Durham refused to honor their warranty.