Last June 2014 I was told I had a rat infestation. So I hired Combat Termite Specialists in good faith. Unfortunately they have not followed through with any of their services. I was told the initial rat infestation would be monitored with cameras, and a specialist would visit the house on a regular basis. Since I live out of state they would keep me informed. I was so impressed with the sales pitch I even hired them for their pest control program. Recently I realized I had not heard from Combat Termite Specialist and so I called my new renters who state "have only witnessed one visit since they moved in on 1 July 2014". So I called Combat Termite Specialist and was told it was up to me or the renter to call them out to the house. I presumed too much, I thought like most companies they call prior to announce when they will be on property and if access is necessary. Lastly my roofing contractor who removed plywood to add metal braces to reinforce my roof to the concrete walls did not witness or see any signs of rats. Additionally, I have not received any updates or what has been done regarding this so called rat infestation and as for cameras - there were none. Please do not use this company
Description of Work: Provider was supposed to remove a so called rat infestation
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,875
Response from Combat Termite Specialist
In response to [member name removed] post as the owner of Combat Termite Specialist I would like to state the facts. [member name removed] called us stating that she had a rat infestation. After doing an initial inspection I did determine that there was evidence of rodents. A baiting system was put into place immediately upon agreement of price and explanation of of services. As for the technicians going out to [member address removed] there are several dates logged as appointments and are as follows: 05/09/2013, 05/16/2013, 05/24/2013, 06/04/2013, 06/05/2013, 06/12/2013, 06/20/2013, 07/01/2013, 07/17/2013 and 08/02/2013. This address was also set up on an every other month stop in order to check the exterior bait stations. [member name removed] and the tenant were told that if they heard any noises or smelled any odor or see anything to call the office immediately in order for us to come out to the resident. As for the use of cameras, we do not monitor rodent activity with the use of cameras, nor do any of the other pest control companies. [member name removed] was never told there would be use of cameras to monitor rodent activity. We do however have a thermal imaging gun that can see heat signatures in the wall and can be used in order to locate rodent nests inside the wall. We did use the thermal imaging gun as agreed on the initial inspection and [member name removed] was made aware of everything that was found. After the initial knock down of rodents and after the exclusion was performed by Combat Termite Specialist there were no more rodents on the interior. As agreed the exterior every other month baiting stations remained in place and monitored. We do not make appointments for this service the technicians go by and check the bait stations. Lastly, the reason that her roof contractor did not find any evidence of rodents is because we did our job and got rid of the rodents.
Katherine W.
09/2012
5.0
pest control
+ -1 more
We purchased a short sale home that had a wall with water damage and active termites. A termite inspection was done and the termites treated. At that time, we additionally contracted for a termite bond. After the wall was opened up and the damaged wood replaced, Combat came back out and treated the new wood before the wall was again closed. I was very impressed that their office would call to let us know who was coming and when they were running late. Very dependable company.
Description of Work: Termite inspection, treatment and bond.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$575
Rosemary B.
04/2012
5.0
pest control
+ -1 more
They check it and then it is guaranteed. The service call was $135. They will come out again to retreat if we are unhappy. We use them for pest control as well as termite. It is two different services. They have done the house for 15 years and we have been very happy with them. We haven’t compared their prices.
Description of Work: We use Combat for pest control. We also have a termite thing where they come out and look once a year and it is good for 5 years.
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Service Categories
Pest Control
FAQ
Combat Termite Specialist is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
Combat Termite Specialist accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa