BRANDTS APPLIANCE PARTS & SERVICE

They do NOT stand by their work. They came to my house to repair two separate issues with the two ice makers in my Samsung refrigerator. One issue was repaired successfully and we were very pleased with the result. The other issue, however, was NOT repaired properly. They apparently did a 'temporary fix' that conveniently crapped out again just in time to push us outside of our Samsung/Lowe's warranty and outside of our warranty with Brandts Appliance. The specific repair that I'm referring to did not include any new parts or additional parts. The service provider said that there was an issue in the back of the ice maker from when it was originally installed and that it was a quick and easy repair. He made said 'repair' and the LABOR that he provided was NOT successful. Brandts Appliance warranties their labor for only 30 days. That can be understandable. What is not understandable nor acceptable, however, is that they actually do NOT expect their labor to hold successfully for more than 30 days. After only 3 months the issue that they "repaired" had completely returned. I spoke with Beth Fleming, one of the manager at Brandts, and she simply apologized and said that 3 months has been too long and we shouldn't have expected their work to last that long. I do not think it's unreasonable to expect labor (not parts) to be successful for 3 months. Otherwise we would all be needing our appliances repaired every few months, which is absurd. Beth told me that I should have called sooner. Well, the holidays have just past and we were also dealing with some family matters so, unfortunately, I had some personal priorities to take care of first. I called in to report this issue as soon as our personal affairs were in order and the holidays were behind us. Considering Brandts Appliance boasts "priding themselves in quality customer service", this was a very disappointing experience. I will NOT be utilizing their services again, I will be alerting Lowe's to the lack of satisfactory service provided (since Lowe's referred me to Brandts Appliance), and I will extend my LACK of recommendation for using this company. I wish I had read other reviews around the internet before going with Brandts Appliance since many other customers have had similar experiences. Very disappointing for a local family owned and operated business. Unfortunately, it's companies like these that encourage people to support the 'big name' companies that will ultimately put these little guys out of business.

They are very professional. I have used them as the top most efficient people for repairs on my Kitchen-Aide Stove. I will definitely recommend them and absolutely use them, again.

Had to make multiple service calls before correctly diagnosing the problem. Each time required 10-15 days to get parts and taking time off from work to accommodate their schedule. The lady who sets appointments was consistently rude ("take this time or leave it") and Brandt's apparently schedules for their convenience, not their customers.