Appliance Repair Pros

We had a great experience with the Appliance Repair Pros team. Our dryer went out and we were able to schedule an appointment for the following day. Tony arrived on time the next day and performed some troubleshooting and located the defective part. We paid the service call fee and decided to go forward with the repair. Tony returned a few days later and swapped out the part which unfortunately did not fix our dryer. Tony offered to take the dryer back to the shop to perform more in depth troubleshooting and give us a loaner dryer while ours was out. They were able to fix the dryer in their shop. Appliance Repair Pros are professional and honest, only charging you for the work they performed. I would highly recommend them for any appliance repair need.

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They arrived within the window of time they gave me, were efficient in installing a new plug in our cabinets for the microwave. The microwave installation was delayed by a broken screw but was expertly handled by the technicians. The dishwasher install went smoothly and everything now runs. They even went out of their way to help us with a broken plug with the range top. Would recommend these guys to anyone for installation of appliances.

I want to tell you about my bad experience. Sometime during the week of November 1st-7th 2015, My Father-in-law's washing Machine malfunctioned. It was 18 months old and past its one year warranty. He asked me to look into the problem. I visited him, looked at the washing machine, questioned the Certified Nursing Assistants who take care of my Mother in law and found the washing machine to continue washing clothes cycle after cycle without stopping and the clothes sopping wet. I then went online to ANGIE'S LIST to find a repair company to fix the appliance. I found APPLIANCE REPAIR PRO of Melbourne, FL. I called them and made an appointment with them for Friday November 9th between 3-5PM. I gave them the make and model# of the washing machine while making my appointment. The repairman arrived around 5:30PM, not a problem as things happen and I understand falling a little behind. The repairman tells my Father in law, "Nothing wrong with your machine. You are using the wrong soap and you need to change the outlet the washing machine is plugged into. You are using the machine wrong and these machines typically have many problems. If you have a family member, switch out or trade machines with them". My father in law paid the repairman his $88 service fee for performing the work. I was not present during the visit. The next day my father in law tells me what transpired and I called APPLIANCE REPAIR PRO. I spoke to Kelly, who told me the following: "You are using the wrong soap, you must use HE soap" (WRONG: No where either on the machine or in the manual does it mention using High Efficiency soap) "The 4 Certified Nursing Assistants who do the laundry and your father in law are doing the laundry wrong, stopping in the middle of the cycle, forcing it to start over." (NOT TRUE, the start button has a pause option on it) "If you have a family member that can swap with you please do it. These are sophisticated machines." (I did not know it was rocket science? 4 CNAs an 85 year old and myself cannot figure out a washing machine bought at Best Buy?) "If you want, we have a 90 day service commitment and I will send the repairman back out to show/teach you (4 CNAs and my father in law) how to use the machine." (No mention of re-diagnosing or sending a different repairman out) I arrived at my father in laws house and saw the receipt. The receipt was written as follows: READ OWNERS MANUAL (I have the Manual and read it. Nothing special or extraordinary) change the 110 volt outlet ran diagnostic no problems reported Use HE detergent only. I read the owners manual. NO WHERE ON THE MACHINE OR THE MANUAL DOES IT SAY USE HE DETERGENT. I had the electrician change and test the outlet the next day. We already owned HE detergent. I ran the washing machine through cycle after cycle with HE detergent and a brand new electrical outlet. I encountered the same exact problem where the machine kept recycling washes. All of us at the house, 4 CNA nurses, my father in law and myself encountered the same problem. I believe, APPLIANCE REPAIR PRO visited my 85 year old father in law's house at the END of the day, took his quick $88 service fee and aveblamed everyone else. I am not sure they tested the correct make and model, misdiagnosing the problem or the repairman just wanted to take my father in law's money and run. I am so mad at ALL APPLIANCE PRO and I specifically visited ANGIE'S LIST using the account I paid for to find them. I understand there is a charge to diagnose the washing machine and visit the home. By the way, I called Whirlpool who sent out a competent appliance repairman. They diagnosed a bad start button, ordered the part, came back and replaced it and it works fine.

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The service turned out very well. The washer was leaking. The technician came out diagnosed the issue quickly with the washer. He let us know he could fix it but we could actually go to Lowe’s to get the part. He explained how we could fix the issue on our own. I really appreciated his honesty. Scheduling the appointment was very easy.

I had seen online the Appliance Repair Pro's had been reccommended by Angies List, so I contacted them regarding repairs to my LG dishwasher. already knew it needed a motor/pump. I had decided that rather than have the unit worked on in my house I would remove it and take it to them, hoping to have a more controlled and efficient repair.. That all happened the first week in March 2014. Since I never heard from them after the initial diagnosis and me paying them for the ordered motor , I had to call them twice one week ago to find out the motor was on backorder, and ironically due in that Friday ( called on Tuesday April 29 ). Staff insisted that the technician would work on the unit that Sat and have it ready by Mon ( May 5,) finally I called today, Wed May 7, twice with no call back to find out 1. it was not ready...2. 30 seconds later it was almost ready in the final stages of testing...and would be ready tomorrow. I understand backorders etc., the purpose of bringing the unit to them was to streamline the technicians job to where once diagnosed all that was needed was to fix and call me to pick up. To date I have been forced to call for information SEVERAL times before getting answers. I have no doubt the unit will be fixed and no doubt it will work just fine, However, I do not appreciate having to supervise the communications...Will not use them again.. FYI Called LG's parts provider today with the Motor and pump number. Unit is readily available and not back ordered

Found it cost too much to repair, it was better to replace dishwasher

I bought the service call via a Good Deal link on Angie's List. I knew what the problem was because it has happened before. The spring hinges on my Jenn-Aire oven have gone bad and I knew that. I called and told them the exact model number and what was wrong and how I knew it. Having done that. I expected the serviceman to bring along parts do the repair. I did expect to pay for parts and any extra time involved. What actually happened was he came and inspected and told me what was wrong. Since I already knew that ... I feel I totally wasted my $59 ... I gained nothing by his visit. I called and complained and they told me this is always just a diagnostic visit. Normally they would now order parts and come back for an actual repair ... with additional payment, of course. They were good about calling and about showing up on time..

He was running a little late but called to let me know. Was not able to fix the ice maker issue. Ice maker works crushed ice only from door. Needs a new part and another service call. Will propably decline since the fridge is 7 years old and they do not last as the should.

Initially went fine. Showed up on time, did the work, ordered a part. When part came in scheduled return trip 3-5pm to install the part. Called at 4:50, arrived 5:15, and was here until about 6:30pm. That wasn't the evening we were counting on based on the appointment, so it messed that up. When we went to use the oven, noticed the bottom plate curved up from the heat. Apparently the screw that was put back was not secure and it popped out. I tried to put it back in but it was clearly not going to be so simple. Scheduled for a return visit another day. Repairman showed up as scheduled and it took a bit he finally got it. Overall the work got done, fair price, very nice technician. It was just the lateness of the second appointment + the missing screw to make it worse that had us leave a less than perfect rating.

It went very good. I called them, and they were honest that they were booked initially but easily scheduled an appointment for the next day. They were punctual and very nice, polite, respectful, and clean. He took the machine apart and showed me what was wrong then walked me through what the problem was and the solution. He supplied me with a new part that was in his vehicle, so I didn't have to order it and wait. Then he performed a few short cycles to ensure the fix worked. Very professional and knowledgeable. I was extremely satisfied with their service.

I called a day before when my side by side refrigerator stopped dispensing water; repairman came out next day and found the problem right away. He took extra time, did a real super job. I was real impressed with the expertise and professionalism. He got it all working and back to perfect working order. I would definitely recommend Appliance Repair Pros.

Kelly always answers the phone, and she is absolutely wonderful. Tony is the repairman. He has fixed our freezer, dryer, and icemaker. He is very professional and very neat.

Just fine.