APPLIANCE DIRECT

DO NOT BUY ANYTHING FROM APPLIANCE DIRECT IN MELBOURNE!! THEY SELL DEFECTIVE MERCHANDISE AND WONT REPLACE IT!! I PURCHASED A NEW SIDE BY SIDE WHIRLPOOL REFRIGERATOR AND 3 DAYS LATER ITS STILL WONT GO DOWN TO THE FDA REQUIRED 40 DEGREES EVEN ON THE HIGHEST SETTING. I REACHED OUT TO THE STORE MANAGER ANTHONY "TRACE" PERRI VIA TEXT THE DAY AFTER MY DELIVERY WHEN HE DIDN'T ANSWER MY CALL AND AFTER HE HAD HIS COMPLETELY EMPTY FLOOR MODEL/SAME AS MINE PLUGGED IN AND DOWN TO 40 DEGREES IN UNDER 3 HOURS HE STILL REFUSED TO REPLACE MY DEFECTIVE REFRIGERATOR. HE NEVER SHOWED ANY EMPATHY OR OFFERED ANY APPOLOGY FOR THE INCONVENIENCE OF NOT BEING ABLE TO USE A BRAND NEW $1200 REFRIGERATOR. HE SPENT 3 HOURS TEXTING ME CONTINUOUSLY ASKING ME WHERE I HAD MY THERMOMETER LOCATED INSIDE MY REFRIGERATOR. NEVER ONCE DID HE OFFER A SOLUTION. I CALLED HIM A SECOND TIME AFTER 3 HOURS OF TEXTING WITH HIM ASKING ME WHERE THE THERMOMETER WAS PLACED IN THE REFRIGERATOR WHEN I HAD ALREADYANSWERED THAT QUESTIONTHE FIRST 2 TIMES AND I TOLD HIM I WANTED A NEW REFRIGERATOR AND HE HUNG UP ON ME. AFTER HE HUNG UP ON ME HE TEXT ME OFFERING TO SEND A TECHNICIAN TO FIX WHAT'S SUPPOSED TO BE A BRAND NEW REFRIGERATOR. I TOLD HIM YET AGAIN I WANT IT REPLACED WITH A NEW WORKING REFRIGERATOR. I EMAILED THE OWNER SAM PAK AT HIS ONLINE LISTED EMAIL ADDRESS sam@appliancedirect.com AND GOT NO RESPONSE. THEY DELIBERATELY SELL DEFECTIVE/FAULTY MERCHANDISE AND REFUSE TO REPLACE IT!!! THIS IS A SCAM!!!

I came into Appliance Direct because the fridge in my apartment was freezing my food. Naturally I needed a new one since I was tired of buying groceries twice a week. The sales person showed a few different models that were on sale which helped me make my choice. He worked with the budget my apartment gave me and was able to schedule me for delivery for the next day. When I first walked in I had to wait for a minute before I was helped by a salesperson because they were all helping another customer already. However, they acknowledged me as soon as I walked through the door and assured me that I would helped shortly. It was a very pleasant experience. Excited to be eating fresh vegetables tonight instead of frozen!

I knew what I needed. I walked in the store I told the guy what I needed, he walked me over and said "Will this do?" I said ya, wrapped it up, I can deliver it tomorrow I said "Cool, i'll be home." It was that quick. The delivery people were very courteous, matter of fact I had to take the door of the old refrigerator to get it out the door. I did have to clean my carpet after they left.