American Total Protection LLC

I have had no problems until now. Tonight, our system starting beeping due to a fault in the "long range radio". I assume this is the cellular communication for the alarm system. I attempted to contact a technician to find out how to clear the fault and then set up service for fixing it. Unfortunately, ATP doesn't provide prompt technical assistance. After being on hold for 20 minutes with the answering service, they stated that technician wasn't answering his calls and that they would leave a message for him to call me back. I have yet to hear anything from them. I am saving about $20 per month as compared to ADT but I know from experience that when you call ADT, the person who answers the phone is able to assist immediately and able to see the alarm faults. Granted, if the cellular communication was down, they would not be able to see my panel but at least they could help clear the faults and get a repair scheduled. I guess you get what you pay for. I probably won't go back to ADT but I'm going to find a company that's capable of providing support when it's actually needed, not just Monday thru Friday. 10/12. Almost 24 hrs and still no one has called me back.

unknown

Our office has needed a camera monitoring system for some time. I'm so happy we choose to get one. And I'd just like to say what a pleasure it was to have your company install our new video surveillance system. Your security technician, Darnell, was not only on-time, but a little early to make sure the job got done right. He was very knowledgeable and answered all my questions regarding the system that he installed. He even answered my calls after hours when I had another question after he left. I would recommend American Total Protection to anyone for their camera and security systems. Thanks again.

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