AAA Mike Todisco's Moving & Storage Inc

It went fairly well; however, at the end they tried to charge us more than quoted. When I told them I would pay the quoted amount the owner Mike was upset to the point of being unprofessional. He did agree to the quoted amount in the end, but it left a bad impression.

They were fabulous. It was huge. They had 5 guys, trucks, and they just worked and worked. They were wonderful. They put down coverings on the carpets so that they didn't get footprints on them. They added more people, because they didn't think they had enough to get done in time. That was my first time using them. I would literally recommend them for any move in the area. I think they only work in the area. I absolutely recommend them all the time to people. They told me to make sure that all my valuables are taken with me, because they don't want to be responsible for it. I missed six or seven things and during that move, they actually brought them to me in their hands and handed it to me. They were that honest. I couldn't watch in every room. They were so fabulous. I can't say enough about them.

The estimate was more than we actually paid. Three nice and professional men arrived on time and got the job done! Couldn't have asked for more.

They were great - worked quickly and efficiently. Highly recommended.

They arrived 10 minutes ahead of time. Surveyed the items to move and then got immediately to work. There were 3 men. They worked from 8:15 a.m. to 8:15 p.m. (12 hours) including loading the truck in Vero Beach, FL. and delivering, and unloading the truck in Miami, FL. Also included in the price was the 3 1/2 hour travel time back to Melbourne, FL. The original plan was to unload into the ground floor only of the 2 story townhome, but we ran out of room. They put some of the overflow items upstairs without complaint. Nothing was broken or scratched, we were very pleased with the experience.

This is my 3rd move with Mike Todisco's, and would definitely use them again.

We got lots of estimate from various movers and decided to go with Mike's due to the cost and good reviews on Angieslist. This was a mixed experience. The movers were on time, professional looking and friendly. They had all the necessary equipment and supplies and worked diligently. Unfortunately, while 2 of the 3 packers did a wonderful job (and were a credit to the company) one person obviously didn't care. When unpacking, we found vases thrown in with clothes (and no bubble wrap on vases), dirty dustpans tossed in with clean items (it should have at least been bagged) and untold broken objects. It was very obvious that while 2 people were working well, one employee just did not care. At one point, I mentioned to one of the movers that a particular item had to be boxed on its own b/c it was very fragile. I know I mentioned this at least 3 separate times to the person that packed it, as it was a valuable item to me. When unpacking, it had just been tossed in a box of fabric from the sewing room. This was a silk and bamboo kite from China and should not have been just thrown in a box with other items. Another item was our Memorial Replica of the Twin Towers statuette. It was thrown into a box of other items, upside down, and broke apart.

This is the third time this year we've used this company, and they do a great job. We moved from two houses into one, and they helped with the big move in January, and two smaller moves since then. They are friendly, professional and do a great job with great care. The only complaint I have (which others have expressed) is that with the big move, the put some liquid items in with my clothing, and some of my neatly pressed clothes they just threw in the bottom of boxes. I said I would pay for as many wardrobes as needed (apparently they didn't bring enough). Nothing spilled or got ruined, but there was too much potential for it to be a disaster. If you plan to use them, box up your liquids yourself, or tell them they must box them separately. I'm not sure why the company does this, as it seems it would cause them headaches in paying for the damages later. Simpler to just learn to box those liquids alone.

Do not use this mover. I suspect that if everyone posted on Angie's list that has used this mover, their overall grade would be an F.

They showed up on time and didn't hesitate to start. They didn't damage any items. They wrapped up all furniture with padding and shrink wrap. They did take some time getting from one location to the next which should have only taken about 15 minutes. So not sure if they stopped for lunch or what. Other than that, I liked their service.

I received an estimate from their office based on my list of items to be moved. The moving men were on time and preformed the move in a professional manner. They were very helpful and took all direction I asked of them. The surprise came when it was time to pay the bill... The amount was $155 LESS than the estimate!! It was my pleasure to do business with this company.

great movers they were fast and professional everything arrived in excellent condition a pleasure to do business with this company.

They arrived when they said they would, did not waste any time and had us moved in about 3 1/2 hours. No extra charges or surprises. A great move. Our family has used them twice and both times we have been well pleased. Would use them again.

Called a month prior to reserve a time. They were very helpful and courteous. They arrived at the scheduled time and efficiently loaded and moved our possessions. We did our own packing. Everything was handled carefully and there was no damage. The entire process took about 5-6 hours. We were very pleased with the move.

Very professional company at a great price. Can't speak highly enough of their excellent work. These guys claimed to be an established company who was trusted by the community--they are and have earned the respect of my family. They moved lots of furniture for us across the state--including a successful move of TWO pianos. Hire them.

Very knowledgeable and professional. Logically loaded truck with good padding and tie downs. Worked consistently and smartly.. We have had overall good luck with movers/packers, but this has been the best.

On June 27th, all contents of selling home was loaded. Provider kept truck overnight and would unload June 28th. On June 28th, provider unloaded truck at new location. During the unloading, a piece of glass from a Curio cabinet broke as they unwrapped cabinet. I was informed by the lead mover (cant remember his name) that if the company did not cover the broken glass, I could contact his girlfriend whose family owns a glass company in the area. He wrote down her number. In addition, there was a box that was crushed by heavier boxes which cause several glass items to break. I packed all my belongings in bubble wrap and packing paper purchased at a moving company. I notified the provider immediately and was told by the female that answered the phone that someone would call me back. The following week I called again and was again told by the same female that someone would call me back, however she did not believe the items in the box would be covered because the contents were not packed by them. She did say they had submitted a claim to their insurance company. After not hearing form anyone, I decided to contact Tom, the salesman who had given the estimate prior to accepting their services. Tom contacted me and asked me to send him the manufacturer information for the Curio cabinet so he can inquire on the replacement of the glass. Shortly after that, I received a call from a female who said she was at my house to pick-up a glass panel from the Curio cabinet to be used as a sample to make the replacement. She mentioned she would be making the replacement. When I arrived at my house, the female was there with the Lead mover. They came in and he removed a glass panel and took it with them. A few weeks went by and I contacted Tom again. When we spoke, he said the Lead mover had gone to California and was returning that night. He asked me to wait until his return so he could inquire on the status of the glass since no one else knew anything about it. Tom also inquired on the information for the Curio cabinet manufacturer which I explained I had not sent because the day he originally requested, the female had called to pick-up glass. I ask to have my panel returned. On 08/13, I texted Tom the manufacturer's information as requested. On 08/15, I resent the information because Tom had not received on 08/13. On 08/19, I texted Tom that my panel picked up as a sample had finally been returned. I asked about the replacement panel and Tom replied he was still working with the manufacturer in North Carolina. On 08/23, I texted Tom explaining that I had received an envelope with a sheet of paper in it. It appeared as a self-made insurance claim information sheet. There was no other information attached explaining what the sheet was for or why i was receiving it. He replied so they can turn into their insurance company. I asked if it was for the Curio cabinet only or all items damaged and he replied all items. I replied back to Tom and said that the female at his office had previously told me that they had submitted my claim to the insurance company and were waiting for their reply. Tom replied and said they had not submitted the claim form because they were attempting to repair. He said the claim form would be submitted and he would make sure it was an expedited settlement. I replied to Tom and said I was getting different stories and felt I was being jerked around. I completed the claim form, attached printed pictures of all damaged items and included an email I had previously submitted to the provider. On 09/04, Tom texted me and said he had received my claim form and was going to email their insurance carrier immediately. He repeated that he would ask them to expedite their settlement. I thanked him. On 09/16, I texted Tom requesting an update to the insurance settlement. Tom replied and said he would check the next day but the manufacturer could not assist because the Curio cabinet was a discontinued item. He said he would talk to me the next day. Again, I thanked him. I never heard from him. On 10/01, I texted Tom and said I have patiently waited 3 months for a resolution with no avail. I expressed my dissatisfaction with their Customer Service. I said I would make every effort to share my experience with the public. Tom never responded to my text. Although, on 10/07, I received a check in the amount of $90.00 from the provider, not their insurance company. The check is for the replacement glass to the Curio cabinet, no mentioned of the other pieces. The check Memo says if signed, I accept the settlement. It's interesting to me how the check is not from the insurance company, so I wonder was my claim ever submitted? How much did the insurance company really pay for my claim? According to the provider, they could not locate a glass company in the area to make the glass. The Curio cabinet manufacturer no longer makes that model, so it seems that I'm going to either have to purchase a new Curio cabinet or locate a glass company somewhere in the country to make this glass which will cost more that $90.00. This has been my 5th move in Brevard county and my 1st with this provide. On all my moves, I packaged all contents and never had a single item break. I have pictures, email and texts to prove everything I wrote is true. I will never use this provider again and do not recommend their services. In response to the provider, your opinion on the items I packed. The box was clearly marked FRAGILE and it was crushed. I found it in my garage on the bottom of other boxes. As for the curio glass, I was not aware the glasses came off. As you may know, the china cabinet you moved had all removable glass removed and I transported those. Come to think of it, the curio was moved with the side up against the hand truck. I even remember your lead mover questioning the other mover about moving it that way. This is probably why the glass fell out when they removed the covering you placed on it. To wrap this up, the worse part of this experience was the Customer Service. Your company does a poor job at communicating with the customer. No one called me, it was always me calling, leaving messages, texting to inquire.

Tom from AAA Mike Todisco Moving Co. gave me an estimate to move us. They had to store the truck in their yard, as there was a 3 day gap from pick-up to delivery. All the men did an outstanding job and were very professional and courteous. They were careful taking the furniture out and in with no broken items and no missing items. I would highly recommend this company, as they are honest and trustworthy.

It took them about a week to go through the itemized list to get me a quote. They told me their computer was down due to a lightening strike so I continued doing business with them because I understood that it's a natural thing. And then we set up a home visit and I had a guy come to the house and he went through my item list and viewed the contents of the rooms that I was going to have moved and they were supposed to give me an added quote on the actual home visit, which supposedly is more accurate than the item list because they could eyeball it and see by themselves how much and how heavy and stuff like that, how bulky, things that should be done. So anyway, I had to call repeatedly for that quote to arrive. It took them a whole week, seven days, to give me a quote after the home visit when they had told me that I was going to get the quote the same day. So obviously, after calling them and not getting a reply, I had to go with a different company.

January 2013, Mike Todesco and his crew moved our furniture from Melbourne Beach to Melbourne. I have waited until now to file this report to give the company every opportunity to make right a botched move from beginning to end. They have chosen not to do this Prior to hiring them I spoke at length to their office manager explaining the unusual and valuable types of furniture we had acquired which Included a 17th century, 52 inch round, Chinese dining room table, a queen size, heavy, custom made, decorative iron bed, and an interior door with a custom designed 2.5 x 4 foot stained glass insert. I explained the value and the attachment we had to our pieces and myconcern for their safety. I was assured that the interior decorators in town used them and that they knew how to handle these items. I hired on a third person from their staff as a safety backup. No paperwork was sent to or discussed with me ahead of time. Nor did they visit to assess the job and the furniture.All boxed items were already at the new place.They were hired to move 4 rooms of furniture. Mike and his 2 men arrived earlier than planned. My disabled husband,his assistant and our dog and cat were in the process of leaving for the new condo and it quickly became chaotic. One of the men placed a contract atop our 4 foot long glass coffee table for me to fill out, which basically states that at they aren't responsible for broken glass unless they packed it. Naturally, this was the first I heard about this and no provision had been made for them to pack it. I was assured by Mike that it would be ok, not to worry. I signed the contract. My husband told Mike that he was to use the 2 foot square, 1 Inch thick packing foam core and packing tape which was left next to the stained glass door and cover both sides of the door to prevent any damage. We had 50 of these and told him to use them wherever they needed extra precaution. My husband left and the men began the move. Mike insisted that we didn't need to pack and wrap the stained glass door with the protective blocks of wrap, he " would use double blankets and it would be perfectly safe". I trusted him. None of the protective foam core was used. I offered to give it to them for further use and they declined saying they just use the blankets. When the furniture arrived one man was told to put the heavy bed back together.. He was struggling with the bolts and asked for help from another man who laughed and told him he could handle it by himself. The elaborate Chinese table was reassembled . The last item brought in was the interior door with the stained glass insert,blanket less, with a 12 inch hole in at the center of the stained glass as well as cracked glass spreading further. They said " we don't know how this happened , so sorry," , ' They suggested I take it for repairs to a stained glass shop they had done business with before.Mike stayed out of sight. They swept up the broken glass in the truck and gave it to me. Prior to their leaving , I sat at my dining room table to write a check and the round, heavy table top tilted into my lap. As they tried fix it, we realized that the shims were missing from when, they took the table apart. There are no bolts in old tables.They couldn't get it back together until I suggested using pennies in place of the lost shims and it was jerry rigged to stay up.. That night we got into our bed and at the bed was swaying. We slept In recliners.The next day, Mike came back with a helper and when they took the box spring off , found the tools they had used on the floor, under the bed. None of the bolts had been tightened. I sent a detailed email to Mike's wife who, I was told, runs the company.. At their request I sent photos of the broken stained glass door. I explained the last minute contract, how I never gave a thought to the stained glass door as we were focusing on the glass coffee table and even so, Mike did not follow my husbands Instructions to use the very reliable packing materials provided, Insisting that it was just not needed. I heard nothing further for a month. I called, was told Mikes wife had been very busy with her kids and she would be in touch. I had the stained glass window picked up by the company they recommended and paid $600 for repairing the major part of the damage, pick up and delivery. They did not reinstall it. The cracks would be an additional $500 to replace and I must wait till later to do this. I sent the receipts to the company. A month passed. I called her for follow up every month and was given excuses by the office staff that she's aware of this,or she's working on this, or she's been busy with her kids,or she's on vacation etc.But she "was taking care of it" .At my last call I actually reached her and she told me her office staff was taking care of it.Called the office and of course was double talked again. Finally In August she had someone call to say she wasn't doing anything about it, her insurance doesn't cover it and so on. I told him that this wasn't an insurance issue, this was an Issue where Mike would not follow my husbands orders and she could take it out of petty cash if necessary. I also told him I was amazed that she would choose to handle this in this way, knowing I would report it on Angies list and as a former licensed real estate broker/sales women in this county,referrals or the lack of, would far out way the $600.repaid to me. . He said he would be back to me. No one has. During the course of this experience I stressed to the company how terrific the guys were to be around during the move and my discussions with the office manager as well as the owner were upbeat, understanding and patient. Mistakes happen. Perhaps I should have raised H*** , perhaps that's what was needed. To date a large move was made by the gal who took the photos of my damage.She didn't use at them. While mine was an unusual move, this furniture has been moved out of the country and back in, in 40 foot containers, having to be searched at customs and away from our care for weeks at a time. I NEVER had a problem. This move was a 20 minute drive.

They did an excellent job! They also fixed a few pieces of furniture. They were very friendly and did whatever we asked of them.

Smooth, smooth and easy. And FAST! They were very, very careful of my things and communicated very nicely!

I contacted Mike Todisco's with little notice and they were able to provide me with 3 men, on what was a busy weekend for them. My daughter and I were both moving on the same day, from different homes to different locations. We had assorted furniture and boxes in 2 locations, going in different locations (too complicated to explain). I originally planned to have the movers take only the large pieces, thinking to save money and we could do the rest. As I watched the 3 guys come in and immediately begin wrapping, safe- guarding, and zipping through the job, I kept adding more and more items. They just smiled, said that was why they were there and didn't break stride. I ended up having the entire house moved! Best decision ever! Then to my daughters, where my stuff came out of truck, her stuff stayed on truck, and her new stuff packed on truck (how they kept things straight was a miracle).They place my stuff in my condo and then went to my daughters new condo and did her items. Yes, the cost was more then I had planned, but it was as originally explained and broken down and when looked at that way, was well worth it. I feel lucky I was able to add on the extra work, as I had told them I only needed a few pieces to be moved and it wouldn't take long. I found the 3 movers to be professional and they didn't waste a minute. They were constantly on the move and worked very well together. There was no way we could have done it without going insane. I had items that were not boxed or wrapped, which they just smiled, stated no problem, took care of it, in like 1 minute or less, and off they went. Not one item was damaged. My advice- if at all possible, gather the money, use it to have AAA Mike Todisco's move you. (FYI- I called them because of the reviews on Angies list).

The guys did a nice job. Were professional, but friendly. Treated our possessions with respect. The first leg took a little longer and the last leg was done sooner, so the bid was right on target. Patti took care of us, even when we had to change dates due to closing date changes. Great group of folks!

In my personal opinion, this is just another company that will tell you anything just to get your business. They will not uphold their end of the contract. Simply ignoring the problem and repeated communication attempts seems to be the way they deal with consumer complaints. Mike Todisco never personally reached out to me. There was no apology from the company, thus no acknowledgement of wrongdoing. Their actions speaks volumes to their business ethic. Actions seem indicative of just another fly-by-night moving company.