Big fat F. Left voicemail day prior to reconfirm task and scheduled time. Received no call back. Called morning of scheduled service, to again reconfirm task was on their calendar. They confirmed it was. Two hours later, received call from plumber stating they had misunderstood the scope of work, despite clear description on my part. They thought it was only a valve handle replacement, and said they wouldn't have time for another week to replace the actual valve. Set my renovation project back two weeks.
Description of Work: Requested installation of a shower valve (housing and insert) and trim kit which included valve handle and shower head. Work was scheduled 9 days in advance, timed into an ongoing renovation.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Marilyn M.
03/2016
1.0
plumbing
+ -1 more
unknown
Description of Work: We bought a sink and garbage disposal to replace the ones we had. They pulled out old sink and claimed they couldn't put new one in........we ran around looking for one that fit perfectly so they could install. |Don't they know how to make a sink fit or get someone who can? They should have seen a problem before wasting time. We got a new cheap sink in just to get a sink and it is damaaged already. |The garbage disposal spit up the other side of the sink.......they didn't know how to fix. So they never showed up again. The owner/manager was supposed to get with us because the installer was scrathing his head over it but no one ever got back with us. We finally had a handyman neighbor come and put the proper pipe in that prevented the food from shooting up out of the other side. |They did run a water line to the garage freezer ice maker which works fine.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$300
Michael S.
07/2014
5.0
plumbing
+ -1 more
Came the same day I called. Thorough and professional. Also took time to answer questions about future projects I was contemplating.
Description of Work: Installed four new faucets in three bathrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Cathy B.
06/2014
5.0
plumbing
+ -1 more
unknown
Description of Work: They came out on a Sunday and cleared the sewer line. It went well!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Gary S.
06/2014
5.0
plumbing
+ -1 more
unknown
Description of Work: Excellent job! Fast, friendly, competent work. Will use again if need be.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Harvey P.
09/2013
5.0
plumbing
+ -1 more
Rather than tear up the floor to repair the leak, Artisan replaced the hot water line inside the house. This was an excellent way to approach the problem, since the galvanized water line is about 60 years old, and would probably begin leaking again somewhere else. The work was completed in less than one day, and the price was exceptionally reasonable, in contrast to a much larger figure quoted previously by another plumber. We recommend Artisan to anyone in the area who wants excellent plumbing work done.
Description of Work: We had a hot water leak under the slab. Artisan replaced the hot water line throughout the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Mark T.
02/2013
5.0
plumbing
+ -1 more
The office scheduled the work over the phone, saying that they charged $90/hr, normally this should be done in an hour, and no, they didn't need to come look first. I already had a bid from a competitor who, looking at it, said that it would take an hour and a half or two. We selected Artisan based in part on a referral from another service provider who, being a handyman and not a full plumber, felt the work was beyond his capability. The Artisan rep arrived on time, worked continuously for two hours, did very good work, and indicated that the job as presented went about as well as could be expected.
Description of Work: Remove and replace kitchen sink and faucet assembly, remount existing garbage disposal.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Carol A.
01/2013
5.0
plumbing
+ -1 more
Mystery leak, possibly in slab(!). He was here as fast as possible (came on a Saturday) and got the issue resolved with less wall damage than expected. Had all parts necessary in rolling stock truck. He also returned the following weekend when another leak sprang up. He will be called again when we have PLANNED work and any (gods forbid) emergency plumbing needs.
Description of Work: Prompt, Professional and reasonably priced.
Rating Category
Rating out of 5
Yes, I recommend this pro
$285
Austin S.
07/2012
5.0
plumbing
+ -1 more
He was prompt, reasonably priced, and the quality of work was very good. I had him do some more work for me later. I would give him an A+ and I most definitely will use him again.
Description of Work: I used Artisan Plumbing six months ago to install my bathrooms. They did a walk-in shower, bathtub, toilet, and sink.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Charlotte Q.
11/2011
5.0
plumbing
+ -1 more
I highly recommend them. They are very professional and reliable. We have used them several times.
Description of Work: We have used them for small and large jobs. Last time they were out they installed a drain in the shower and additional plumbing needed to convert our tub in to a shower.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing
FAQ
Artisan Plumbing Co is currently rated 4.5 overall out of 5.
No, Artisan Plumbing Co does not offer free project estimates.
No, Artisan Plumbing Co does not offer eco-friendly accreditations.
No, Artisan Plumbing Co does not offer a senior discount.
No, Artisan Plumbing Co does not offer emergency services.
No, Artisan Plumbing Co does not offer warranties.