Air Rescue Cooling and Heating Inc

Carlos did the work 3 years ago. Carlos never registered the unit with the manufacturer and now, after spending $4500 on a new AC unit I have no warranty. Carlos is very belligerent and rude when this is his fault. I have received no support and only loud, rude, foul language from Carlos. Carlos was recommended to me by a friend and from the get go he was not a pleasant person to deal with but I was told he was a professional and this is just his personality so I went with it. Now, I am left hanging with a non functional 3 year old AC unit that had some competent person done his job, I would have a warranty. DO NOT DO BUSINESS WITH THIS MAN!

Perfect! I called the office - Denise, the Office Manager, was friendly and understood the need for urgency. She called back within 10 minutes and advised that Carlos would be over within an hour. And he was! Carlos always shows up with a smile and goes right to work. It turned out that while I was out shopping there was a power surge during the storm. Carlos fixed the breaker and said he was going to replace it with a stronger one so that this would not happen again. He's the best!

A/c was not cooling.Called Air Rescue .Carlos came right away. Fixed unit quickly. Changed out compressor motor and fan. He is very professional and prompt. Does great work. He will stay with job until it’s completed no matter how complex. Will use him again if A/c has problems in future.

Stay away from this company. Carlos was hired to check my AC which was not cooling. He supposedly added Frion to it, but he never even opened the equipment to see what was wrong. He charged $350 dollars cash after 5 minutes, claiming he would send the receipt via email, he didn't even stay to see if it was actually starting to cool down. i called him in the afternoon that same day, saying that the AC was in the same condition that when he came, and he stated that i had to wait 24 hours for it to cool down, which is a false statement since the equipment should have started to cool down little by little. We called him on Sunday and he came with a bad attitude, always saying that our AC was out of warranty (he insisted on that since the first day) He left saying he d try to get the parts from the warranty and he never showed up again. It was a completely rip off. Please stay away.

Carlos was wonderful in every step of the installation of the new unit. He was prompt, very professional and I would not hesitate to recommend him to anyone. It was a pleasure doing business with him.

Mr. Garcia is a consummate professional. The air conditioner that he installed in my home is the finest unit in the 32 years of me living in this home. The workmanship is first rate it is truly a work of art. From the signing of the contract to the pulling of permits Mr. Garcia delivers what he contracts at the price he quotes and I would not hesitate to use Air Rescue again. It’s a pleasure to work with people that care.

They came out on 8-29-18 and then Friday we had a new A/c unit. They worked their magic since my father was ill.

Carlos did a fantastic job! He is very knowledgeable, prompt, honest, reliable and exceptionally fair on price. I will use Air Rescue from here on out. I wouldn't trust anyone but him at this point.

They responded right away to my message on Angie's list even though it was 8 pm. Carlos came the next day; identified the problem and explained it to me. Fixed it. Fast, friendly and efficient.

On 3/21 I wrote a review and gave a rating of “f”. As I stated Carlos from Air Rescue Had been out to my house 10 times and was due for the 11th the very next day. The system that had been installed was giving us problems from inception it was a major major headache. I’m now changing my rating to an overall “a”. Only 11th trip Carlos got on the phone with the Trane manufacture’s representative put me on the phone as well and Carlos was adamant the Trane send a rep out to the house. That actually happened within an hour. I’m pleased to say that we are now one week post repair and this AC is working like the way I had hoped it would 11 months ago. If you want someone who stands behind their work and I mean really stands behind their work Carlos and Air Rescue is the company for you to go with. He stuck with it till it was right, at no extra cost to me.

We couldn’g be happier with the service. Carlos and his team were fast, knowledgeable, and pleasant to work with. The price was very competitive, and the work was done on time with no glitches. I would recommend them without reservation.

Fixed it but problem arose again within a few days. In discussing the problem, Carlos was so unprofessional and aggressive that we virtually hung up on one another.

I was very grateful to Carlos for coming out to my home the day after Hurricane Irma hit. My air conditioner started leaking during the hurricane on Sunday. Carlos came out on Monday to stop the leak by clearing a clogged line. He showed me that he rust on the holding pan and said that the unit might still leak because of the rust issue. (He was right as the unit started leaking the next day). The cost for the service call was $125. As the air handler was 24 years old, Carlos recommended replacing the unit. Carlos quoted me a price of $3000 for a new Rheem 2.5 ton unit. I agreed to the price and scheduled an appointment for Friday for the new unit. I received a call from Air Rescue on Tuesday asking if we could move up the appointment to Thursday at 10 am. I agreed and was grateful as my unit was leaking again. Carlos and 2 other workers (Jean and Ryan) showed up on time and worked for 4 hours to remove the old AC and replace it with the new unit (air handler and compressor). That night, the air handler unit made a lot of noise. It had a metallic sound to it. I called Air Rescue the next morning (Friday) and spoke with Carlos about the issue. Carlos came over within the hour to check out the problem. Carlos heard the loudness of the unit and took apart the section of the air handler where the motor was housed. When he tried it adjust it, a blue spark and then smoke came out of the motor. The motor then quit working. He left my house to go obtain the parts needed to repair the unit. Around noon that same day, Carlos, Jean and Ryan returned to my home and replaced the motor on the air handler. It took about 2 hours to replace the part. The air conditioner now works great and is much quieter. I am very grateful for the time and effort spent on this job. Carlos and his staff were very professional and went the extra mile to fix the problem with the new unit.

They worked carefully, quickly and efficiently and answered any questions I had about the instillation or maintenance of the units. Their communications between their home office that their workers on the road made it easy to pinpoint appointment times so there were no misconceptions or long unexpected waits.

Very happy with the work done and the price quoted.

Showed up earlier than promised for same day service. Cleaned out drain line and filter. Evaluated system and gave recommendations. Got A/C working again.

As it turned out, because of the original shoddy installation of the unit by a "fly by night" company 5 years earlier, Carlos could not (we subsequently found out) remove the old coil and install the new coil without breaking the guides. For several day after the new coil installation we had profound ceiling leaks and the condensation that should have been going to a sump pump was spilling over into the pan. Carlos returned several times and tried to convince up that the installation was fine but that the unit should be brought down from the attic and set vertically in he garage. Since the unit was working fine in the attic before Carlos replaced the coil, we decided to get a second opinion. That's when we learned that his imperfect installation of the coil did not permit the unit to be completely shut and therefore the constant flooding. We then hired the new contractor to properly hang a new air handler to code and have had no problems since.

very well the gentelman came in new what is was right away and changed it and was gone within the hour

I decided to switch AC companies after 10 years. I was no longer happy with the service and quality of my old AC company and after another overflow problem, enough was enough. Carlos was amazing and fixed the problem in one day.

My experience was terrific, terrific! They do a wonderful job and we have a wonderful relationship with them. They came right back and made everything okay. There was no charge. We had a couple of questions, issues. We contacted them, they came right out. Communicating with them is very easy, very cordial, just a terrific company all in all. On they were here when they said they were going to be. They are quick and easy to work with.

Carlos and crew arrived on time, installed everything during a break in a week-long torrential downpour. Had us operational in a couple of hours & left the job site clean. Can't ask for more. Given the weather -- service above and beyond expectations. Recommend highly.

Well. Both calls resulted in my a/c functioning within a few hours. Very fast response.

It was a WONDERFUL experience. I checked with 4 other companies before I hired Air Rescue. Carlos and his Wife were the most comfortable to deal with. Even though they were a bit more expensive, I went with them because they offered the BEST 2 year warranty and they were so easy to deal with. The whole family got involved. they even set up the Permit Inspection and followed up to make sure everything was done.

Carlos was very thorough on showing me what the issue was. He was actually called after another company came by that didn't give us satisfactory service. Carlos reversed the mess the previous company made, replaced a screw that the previous company lost, and had everything replaced and functioning in less than an hour. After a complementary visit to show me what the issue was, Carlos was able to go get my parts, and fix my AC all in the SAME day! He was professional, courteous and very funny! I sincerely believe Carlos and the company was very honest and gave me a reasonable price to fix my issue. He called everyone on speaker phone so I could hear conversations, and kept me informed during the entire process... he even showed me the replaced parts to show that what I needed was in fact real. He actually showed me the parts (that he took out of the unit in front of me) that were broken and needed to be replaced. NO secrets!

Quick install and had us cool again in few hours.