THIRD GENERATION PLUMBING

Contacted to resolve inadequate water flow in main bathroom. Plumber came out and said cartridge needed to be replaced. Took picture of cartridge and said someone in the office will find it and he would come back out to replace. After no calls or follow up we called three times before we were told that they did not know the manufacturer of the faucet and could not find cartridge. Told we would have to replace the faucet. They came out to do estimate and they called back OVER $1,700 to replace one single lever faucet. I told them they were criminals and idiots to think someone would ever use them. I had already paid $87 for the first visit and told them to get out if the business. It took me 20 seconds to determine the manufacturer was Delta, only one of the largest manufacturers of faucets in the country. It took another two minutes to find the replacement cartridge on Amazon and 48 hours for delivery. Total cost $40. DO NOT USE THIS COMPANY, use anyone else. The owner of this company apparently owns a C21 franchise in marathon. I would stay away from anything this company snd it’s owner are associated. Also check the huge number of Beter Business Bureau complaints.

We hired Third Generation Plumbing to connect our sewer. We asked them specifically to trench around some large trees we had in the front yard as we were very concerned about damage to them. Despite our directions, they did trench right through the trees very closely and one of the 40 foot dogwoods has died because it's roots were cut. After months of contacting Third Generation Plumbing, they have refused to take any responsibility and will not compensate for any damage. I would strongly recommend that you find a different Plumbing Company for your needs.

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Provided a competitive price, showed up on time and completed the work within their estimated 2 weeks time. Returned property to original state.

Everything went as planned. Very smooth and fast. The guys that did the work made the process as painless as possible. I could not be happier with the service.

The secretary told me when I called either Thurs. or Fri. that someone would come out Sat. to do that. Nobody showed up or called. On Monday, a man called to tell me that someone would be coming out that afternoon. Nobody came, and there was no further contact. On Tues. morning a little after 9 AM, I passed a plumbing truck as I was leaving the house. I backed up to see who it was, and lo and behold, it was a plumber from Third Generation. I asked him where he had been for the first two appointments. He said they were not open on Sat. (so why do they have such a stupid secretary that would make an appointment for Sat.?) I still wanted the estimate just to make sure I was paying a fair price, although I had by that time already made arrangements for someone else to do the work. The man of the house didn't understand that and just sent him away, as I had continued on to my own appointment. I imagine this experience reflects on their work, as well. Evidently they bought out Middle Keys Plumbing, whom we had used successfully in the past. After this, I would never call them again.

Since I am still waiting for the actual work to be performed if it ever is I cannot at this time complete this section of the report at this time. If it does turn out for the good and they perform the work soon I will return to this site and give a fair evaluation of the actual work.