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Aquatica Pools Service & Repair LLC

Pool and Spa Service, Water Heaters

About us

We offer full weekly pool service all year round . This is a year-round service contract. We also do repairs for full-time and Non full time customers. We offer 12-month service contract with 2 free party cleans yearly ( upon customer request on 2 separate parties ** child birthday, customer birthday, anniversary, holiday, etc...***). Green to Blue service Filter cleans Sand changes acid baths 1x cleans All military, law enforcement, first responders, teachers , and D.O.D 10% off on monthly service. Hello, my name is Kristie, and my husband's name is Jared. We are a family owned and Veteran owned small business. With over 24 years of experience in the swimming pool industry. We do repairs on : All inground swimming pool equipment . Light repairs Hold up manufacturers warranty Lay concrete foundation for pool equipment Pool Tile repair *** WE DO NOT INSTALL POOL LINERS, WE Do not service above ground swimming pools or equipment, and we apologize, but we no longer service the Tallahasse area ****

Business highlights

Veteran Owned & Operated
Family Owned & Operated

Services we offer

Weekly pool service Cleaning Green to Blue 1x cleans Repairs on all swimming pool equipment Light repairs Pool Tile repairs Chlorine and Acid baths Lay concrete foundation for pool equipment Replumb pool equipment Heater repairs

Services we don't offer

We don't not build pools. We don't service above ground swimming pools or the equipment.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.713 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
0%
3
0%
2
0%
1
8%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-13 of 13 reviews

Debbie M.
12/2023
1.0
water heater repair
  + -1 more
They never showed up even though they said they would. There was a lack of tools. They placed the cement pad for the heat pump but left the dirt on my fence, which they had dug up and I had to remove myself afterwards. Additionally, they brought the wrong circuit breaker, so they had to leave that day. They connected PVC pipes using glue and also glued the PVC pipes in the wrong direction. I paid them $600 upfront, but as things progressed, they simply gave up on the job and texted me that they can't continue the job. They have no clue what they are doing. They ended up causing more damage than completing work because I had to buy all the valves for the PVC pipes again.
Description of Work: Heat Pump Installation
Rating CategoryRating out of 5
$600

Response from Aquatica Pools Service & Repair LLC
I do apologize that you feel this way, Mrs [Member Name Removed]. But we did lay the concrete slab , we dealt with heavy rains you and your husband refused to let the slab completely dry . We didn't leave the dirt on the fence for long it was there for a couple of days just in case we needed it to level out the slab that was laid once it was completely dry. We do have all the right equipment. I do apologize if it's not the same heavy-duty equipment that construction workers do use. We did not run the PVC the wrong way it was installed properly, and yes, you are supposed to glue the pipes together. We didn't complete the circuit hook up. Yes, I did buy the wrong breakers for your breaker box but was more than willing to exchange them for the right ones. we sent you an email stating that due to the weather, we could not get the job completed in a timely manner. I have all recorded the times we were at your residence and for how long. In all honesty, we didn't completely wire in the heat pump,/ Cooler we were afraid you Mrs [Member Name Removed] would cause us to injure ourselves or yourself. Every step of the process, you proceed to get in the way and tell us how to do our job . We are very professional and have every right to refuse service. Also, the 600.00 paid was a down payment that paid for ( concrete 23 bags of 80lbs each, 25 feet of pvc, O.E.M. Jandy valve, rebar, clean filler sand and wire mesh. We did credit your account the remaining 539.27 out of the total of ($ 1,139.27). we did not get paid for any labor, wire whip, or circuit breakers. We even gave you a discount on Labor . Which we originally quoted 12 hours and dropped it down for 5.5 hrs. before we even started any work . We tried our best but we can't please everyone.

Brandon B.
06/2023
5.0
pool cleaners
  + -1 more
Great service very knowledgeable and professional
Description of Work: green to blue, 1 x clean , sand change , and a military discount applied
Rating CategoryRating out of 5
Yes, I recommend this pro

Gael G.
05/2023
5.0
pool cleaners
  + -1 more
Kristie is highly knowledgeable when it comes to chemicals and pool. Jared is a hardworking man. They both form a fantastic/ awesome team. What they did to my pool is just magical. My wife and I were mind blowed by result. Even our 3-years old son could not believe it. Quality: My pool is now a great place to hang out and to swim, thanks Kristie and Jared. The water is crystal clear, and there are no insects around. Timing: They are always on time. And they get the job done on time. Communication: They always communicate with me when there is delay, or when something needs to be fixed. They communicate with you to find what will work best for you. Overall, I am happy with my choice of hiring Aquatica Pool Service. I highly recommend them to anyone. Do not hesitate! You will love them. There are great workers, but also great people to be around. Oh wait!!! 🤩🤩🤩 They give military discount!!!😊😊😊 Thank you guys!!! 👍👍
Description of Work: Green to blue, 12 month full service contract

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Aquatica Pools Service & Repair LLC
Thank you so much for your review and for allowing us to continue full pool service on your swimming pool. Enjoy your summer fun !!!!!!

Phyllis K.
05/2023
5.0
pool cleaners
  + -1 more
Wonderful she knows the pool business all of the aspects of pool cleaning with a very kind personality we miss her very perfessional
Description of Work: 12.5 years of swimming pool service
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Aquatica Pools Service & Repair LLC
Thank you, Mrs [Member Name Removed], Thank you for allowing me to maintain your swimming pool for 12.5 years. I miss you too..

Rick H.
05/2023
5.0
pool cleaners
  + -1 more
Very reliable and thorough weekly service. Extremely knowledgeable about pool chemistry. Always looked for ways to save us money. Handled filter cleaning and replacement as needed and maintained all aspects of our pool. Recommended!!
Description of Work: weekly pool maintenance
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Aquatica Pools Service & Repair LLC
Thank you for allowing me to service your swimming spool for over 5 years. I miss you all as well. I hope Rufus is still enjoying his personal swimming, Spool. .

Baker B.
05/2023
5.0
pool cleaners
  + -1 more
Great, Kristy serviced my pool over 2 years. She did a great job staying up on it and always let be know how everything was doing. The pool always looked great. I know she's in Florida now, but welcome back to AZ anytime! Miss ya Kristy!
Description of Work: weekly pool service
Rating CategoryRating out of 5
Yes, I recommend this pro

Sharron P.
05/2023
5.0
pool cleaners
  + -1 more
In the seven years that Kristie provided cleaning and maintenance for our pool, we found her to be exceptionally knowledgeable in her skills and performance. If ever we needed to have a repair she was on top of it for us, sometimes before we knew it needed to be done. And a rating of four to excellent with 10 being exceptional Kristie deserves a 10++++
Description of Work: swimming pool and spa weekly maintenance
Rating CategoryRating out of 5
Yes, I recommend this pro

Cynthia D.
05/2023
5.0
pool cleaners
  + -1 more
Service was great! Every week our pool was cleaned and treated to stay in peak condition through swimming season. They were even understanding if we were having a special event and wanted to move a service date. The specially needed filter cleaning and any repairs were always handled quickly and professionally! I would definitely hire again!
Description of Work: weekly swimming pool maintenance
Rating CategoryRating out of 5
Yes, I recommend this pro

Madlen Y.
05/2023
5.0
pool cleaners
  + -1 more
Great we love it
Description of Work: weekly pool service
Rating CategoryRating out of 5
Yes, I recommend this pro

Annette W.
05/2023
5.0
pool cleaners
  + -1 more
Kristie and her husband were very easy to work with. Very punctual and so happy to have people actually show up when they said they would!
Description of Work: Repair on Heater and Spool Pool Light
Rating CategoryRating out of 5
Yes, I recommend this pro

Patsy M.
05/2023
5.0
pool cleaners
  + -1 more
Aquatica does excellent work. I am fortunate to have them servicing my pool. I highly recommend them. They are great to work with -honest and very efficient. I intend to tell my friends about the fine work they do. Aquatica is my choice. 🙌
Description of Work: warranty Pool motor , Full swimming swimming pool service.
Rating CategoryRating out of 5
Yes, I recommend this pro

KIM D.
05/2023
5.0
pool cleaners
  + -1 more
Went wonderful . Very professional and informative about what was going on with my pool. Recommendation for this company to anyone in the Bay County and surrounding areas.
Description of Work: full pool service , moved equipment 30ft, tile pool 96sqft
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Aquatica Pools Service & Repair LLC
we are happy you love the results for your swimming pool and equipment placement. Thank you again for allowing us to be your swimming pool professionals.

ANGELA Q.
05/2023
5.0
pool cleaners
  + -1 more
Kristie has been the only RELIABLE pool service person I’ve ever had. She keeps me informed on everything to do with my pool, she alerts me ahead of time that I’m running low on chlorine tabs, notifies me in advance that pool filters will need to be cleaned in xxx weeks so I can budget for the cleaning, etc. She teaches me how to use my pool, things to look for etc. She has been the most TRUSTWORTHY, supportive, HONEST, reliable & informative pool tech. When I was out of state for months at a time, she would also keep an eye on things to make sure no flooding etc happened. One time my neighbor called to let me know there was water running down my driveway & Kristie rushed over to the house to fix the problem. my gardener had turned off the overflow valve by mistake! Kristie to the rescue!! I cannot give this woman enough accolades! 10 stars all the way!
Description of Work: Swimming Pool Weekly service and repairs
Rating CategoryRating out of 5
Yes, I recommend this pro

    Contact information


    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 6:30 PM
    Tuesday:
    8:30 AM - 6:30 PM
    Wednesday:
    8:30 AM - 6:30 PM
    Thursday:
    8:30 AM - 6:30 PM
    Friday:
    8:30 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Licensed*

    Trade License Number
    22000472871
    Trade License Locale
    Florida
    Trade License Authority
    State Of FLORIDA
    Trade License Expiration
    11/04/2024

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service,
    Water Heaters

    FAQ

    Aquatica Pools Service & Repair LLC is currently rated 4.7 overall out of 5.

    Sunday: Closed

    Monday: 8:30 AM - 6:30 PM

    Tuesday: 8:30 AM - 6:30 PM

    Wednesday: 8:30 AM - 6:30 PM

    Thursday: 8:30 AM - 6:30 PM

    Friday: 8:30 AM - 5:00 PM

    Saturday: Closed

    Aquatica Pools Service & Repair LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Aquatica Pools Service & Repair LLC offers free project estimates.
    Yes, Aquatica Pools Service & Repair LLC offers eco-friendly accreditations.
    No, Aquatica Pools Service & Repair LLC does not offer a senior discount.
    No, Aquatica Pools Service & Repair LLC does not offer emergency services.
    Yes, Aquatica Pools Service & Repair LLC offers warranties.
    Aquatica Pools Service & Repair LLC offers the following services: Weekly pool service Cleaning Green to Blue 1x cleans Repairs on all swimming pool equipment Light repairs Pool Tile repairs Chlorine and Acid baths Lay concrete foundation for pool equipment Replumb pool equipment Heater repairs
    We don't not build pools. We don't service above ground swimming pools or the equipment.

    Contact information


    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 6:30 PM
    Tuesday:
    8:30 AM - 6:30 PM
    Wednesday:
    8:30 AM - 6:30 PM
    Thursday:
    8:30 AM - 6:30 PM
    Friday:
    8:30 AM - 5:00 PM
    Saturday:
    Closed