Superior Water Conditioning, Inc

The installer was on time and efficient. It is a little expensive, but I have used Kinetico water softners for years and they do a great job.

They were very professional and did great work.

OK - costs were much higher than comparable work done by other companies

Frankly, I can't remember if this company is the one I dealt with.

Great! The fellow was very methodical and offered some suggestions on the dryer vent opening outside which is too small for our HE dryer.

We don't usually make complaints but this company topped the worst service ever. If we hadn't already purchased a water softener from them and paid $100 "service call," we would have used another company. Since we were on the hook for the $100 service call, we went ahead and used them to complete the repair work. First, it took 3 days and $100 for them to arrive at the house to confirm what they told us over the phone was wrong with the water softener. The technician did not even touch any of the equipment and spent a total of 10 minutes at the house. Literally, he stood in front of the water softener and laid out the cost of what it would take to repair it without even so much as touching it. Period. It was evident he was not there to do any repairs despite paying for the service call. Clearly, this was not even a diagnostic call since he knew what the problem was before arriving. When I called to inquire about the $100 charge when nothing was done, the sales manager told me if we didn't like it, "go to one of the competitors!" When the management acts this unprofessional, it's safe to say the ownership will not be much better. The sales manager informed me he had been with the company for a long time so I have to assume this culture is quite ingrained. It took another week for the repair and 10 days from the time of the initial call. We will be calling their competitors next time even if it means buying a whole new system. They fixed the water softener and then dumped the resin in the front yard as another fine example of their service.

They were very accommodating. They were here within 3 hours of my call and I didn't have to be here and went on to work and they came and they take care of it. They communicated with me via phone, told me everything was taken care of it. They have my credit card number in their office so that they could just bill the charge without that being an issue where they had to interrupt me at work to get a number or anything like that.

My water softener is back producing soft water. In the future when I need to purchase anything to do with water conditioning I will be heading to Superior Water Conditioning. They are wonderful people.

The salesman, Dennis, who came to our home was right on time. Dennis was very professional and through in presenting his products. We were able to review all the other types of water conditioning systems. We have not had need for a water softer for the pass 19 years so this was a very important purchase for us. The Kinetico system is far and above the best product on the market and Superior has been representing them for decades. We made the purchase and they installed the system the next day, a Saturday. Very professional work done in a vey efficient manner. Thanks to Angie's List we found the best supplier for our needs!

Technicians replaced the defective unit with a new water shutoff valve mechanism. No problems since then.

I had to alter my first review. Ken from superior worked out a warranty call to fix my leak. They install the water softener at the first house what time time for me to move I decided to save the cost of them coming up to move it so I did it myself.they came back out to install the system in my new house the only issue I had with the install was I felt that the price was high the normal but I understood that the unit needed special installation. overall the experience with superior has been a good one.

They are awesome and great people. Anytime we call them, for any questions or whatsoever, they’re there and they are willing to come out to deliver and to put salt into the water softener for us. I like their being prompt all the time. When they placed the reverse water osmosis which had a faulty sensor, they came right away to fix the problem and apologized. They were very courteous and excellent people.

My husband & I have been with Superior Water since 1998. We purchased the Kinetico System then and were so pleased with it that in 2007 when we bought a new home, we purchased the newest Kinetico System. Ken with Superior Water has worked with us since 1998 and has always been available when we had any questions. Also, the office staff have always been helpful too. If you maintain this system, it will serve you for many, many years. I have recommended Superior Water to many family members, who have also purchased this system.

The service was excellent. I am extremely satisfied with this Water softener and water system. Kinetico is evidently an excellent product. Superior Water Conditioning first installed a Water Softener twenty years ago when I lived in Tampa. When we moved to Palm Harbor two years ago we contacted them again and had them install a softener and a reverse osmosis drinking water system. We were treated very well by their professional technicians and staff. The product is the finest in my opinion and the company, Superior Water Condition Inc. of Tampa is first rate. I would enthusiastically recommend this company for home water needs....

THERE ALWAYS FREINDLY AND HELPFUL AND WHEN WE NEED SERVICE ON OUR SYSTEM THERE ALWAYS PROMPT AND PROFESSIONAL.

Everything went great. I would recommend them to anyone.

The technician came to our home, the next day, to diagnose and offer a solution to restore our water conditioning system to full capacity. Providing me a detailed quote, and securing my approval, the technician cleaned, serviced and repaired the equipment into good working order. I have been a very satisified Superior Water Conditioning customer for over 15 years and have found the corporate staff, engineering staff and field technicians to be veyr helpful, professional and courteous in every transaction.

Salt level for water softener checked alternating months as a part of my Kinetico water filtration system. Superior Water Conditioning offers their customer the BEST customer service after the sale. I also schedule my reverse osmosis sink filter replacements and installation from my reminder letter that is sent each year.

I had scheduled a routine service for my water conditioner with Superior for Aug. 6th. However on Monday evening, July 30 a severe lightning storm came through the area and a nearby lightning strike affected an electrical relay in my unit causing it to over flow and partially flood my garage. I was able to shut down the system and went to Superior's office on Tuesday 31 July to explain the situation. Joanne in the office was very helpful in giving me an idea of what needed to be done. She offered to have a technician come to my house today, Aug. 1st explaining he would call me in the morning. Dave, the technician, called me at about 8:30 and said he would be by between 12 noon and 2 PM. At 12:05 Joanne said Dave would be at my house in 10 minutes. He was exactly on time and quickly fixed the problem. He also did a complete service on the unit and had me back in business in about an hour and 15 minutes. Dave, Joanne and the entire staff at Superior are outstanding. They are so helpful to their customers and present a professional and caring demeanor whether you are a walk- in client needing a part or need the services of their technical staff at your home. The are perfectly punctual, courteous and excellent in their ability to diagnose and repair a complicated system.

Response was great, I drove over to the office, explained the problem, the manager came out and set me up for that afternoon. That part could not have been better. Problem was they "fixed" the unit, then a part failed within a parallel housing in a few days so we were down again. Took them a bit longer to get out this time, but it wasn't an emergency. Working so far, only been a few days. We have an old unit, 12 yrs, so we expect some issues, but that part didn't die on it's own after that period of time within a week of being touched. I have a love/hate relationship with the Kinetico system and Superior Water Conditioning. I've purchased 3 systems from them in the past 15 years. Two live-in homes and one rental. They just need to be up front and tell you it will cots $200 a year for the system maintenance on average when you buy the system and $100 every time they show up. The straw that broke the camel's back for me was that I have a unit in my house and one in my rental home 3 doors down. I wanted to get synced up to do a yearly review/maintenance for gear cleaning, chlorinator tubing, etc... for both homes. But, they insisted on charging me the $90 (about) call fee for both homes. So they could finish at my house, drive 3 doors down, and charge another call fee instead of just continuing the clock. That seems ridiculous, I went up the chain, but they refused to budge. I just can't help feel that I'm getting ripped off, just seems a bit much greed when I've spent over $10k with them already and had a number of friends put in their systems (won't do that again). I clicked YES on "Would you use this company again" only because we have no option. Superior has a lock on Kinetico in this area.

They are awesome. They are absolutely excellent. They installed it under our sink. They were very professional. We were having a problem with our faucet, we couldn't get a connection for it. The plumber that came out, he went and got the connection for us. He charged us for 15 minutes but he worked a lot longer than that. They're awesome. Prior to that we had a water softener out in the garage and they came out once a year to service it. They are very professional. They don't turn around and try to tell you something is wrong when it isn't. They have an awesome crew of people. The office staff is great. You call them with any kind of question and they get an answer for you immediately.

According to all reports this is the best system on the market today for water softening and also for purification (two separate products). There are two problems with this: first, since there is no competition in the local area for the Kinetico system they can charge whatever they like, and second, their price is so outrageous I can buy four water softening systems from a local dealer for the price of one Kinetico system. Now if their softener made the water softer or better than any other water softener, they might have a reason to charge so much money, but it doesn't. I see it like needing a car to go 2 miles to Church every Sunday. I can buy basic transportation or a Roll-Royce. Either one will do the job but one will be far less expensive than the other. Depends on what your needs are and how much extra cash you have.

Very happy with experience. In preparing for this project, I had a number of conversations with the company owner, Bill Brownell. He was always very willing to discuss my options and make recommendations as to the best and most reasonable way of doing it. They sent Todd out to do the original measurements for the estimate, and today Bill and an assistant came out and performed the work. All the employees have been very friendly, helpful and knowledgeable. I feel the price was reasonable as I had received a quote from one plumber of about $1,000 and another plumber said it would probably be at least that, although they never did call back with an estimate.

Bottom Line: I would purchase a Kinetico water softener and reverse osmosis system again. I would recommend Superior Water Contitioning and Kinetico systems to others. We have referred them to others. They have purchased systems. Narrative: We purchased a unit for our new home in 2004 after attending a Tampa Home Show and getting a handful of quotes from companies willing to do in-home consultations in Pasco County. Reflecting back on our purchase eight years ago of the softener unit (and the under-the-sink reverse osmosis water filter about seven years ago) - my wife and I are very pleased with the quality of the water in our home. The taste/appearance of the water we drink is outstanding!. We particularly notice the difference when we go out to eat at local restaurants, or take a drink from the drinking fountains in public spaces. To be upfront about the price, the units aren't cheap. I forget what we intially paid for the units. If memory serves correctly, filters run about $75-80 apiece which last 14-16 months for our family (two adults, three kids). You'll spend ~$400 every four years to replace the charcoal and 'beads' within the softener. You'll spend money on salt which runs about $4-5 per 40lbs bag. Our family goes through maybe 4-5 bags a year. I haven't done the math to know what we're 'saving' in comparison to bottled water, soap, or cleaning supplies. I know we DO drink more water than we would otherwise. We bring thermos bottles or camel bak bottles with us everywhere. I even once filled a five gallon jug and brought the water to a TB Rays tailgating party for the group to consume. Beyond the taste and appearance which I already mentioned, I like the fact that the unit doesn't run on electricity, and goes off of usage or flow. We had flexibility on where to install the unit and placed ours in the garage. Our next-door neighbors purchased both units too, and they placed their softener unit and salt container outside their garage. I forget his name, but our initial salesman was professional, knowledgeble, instructive, and pleasant to work with. Generally, the staff for follow-on work is knowledgable and helpful. They send reminder letters out when it is time to service the softener. A flow-meter "pops" on the reverse osmosis system when we've filtered the requisite amount of water. We've picked up and installed the replacement filters ourselves to save some money. The process to replace the filters is described within the unit's literature. I confess, when or if we ever move, the softener and reverse osmosis units will come with us.

They didn't take them very long to put the original system in. They came on time and they showed us what we had to do to maintain the system. The system is so good, we haven't had to call them back. Everything should work like this.