Specialty Roof Services Inc

I am not a review person but I need to save you from this before tragedy happens to you too. Terrible experience! After getting our home inspection, and due to the house structure, the BBC inspector was unable to inspect the roof, and provided Todd Chaplin of Specialty Roofing to do the inspection. After HIM providing the report of the roof inspection, we asked him to come to fix that problem once we got the house. Todd after the inspection provided a report to repair it and we agreed. We hired him in May to complete the work. The price seemed high but we wanted to address that issue as soon as possible. He offered originally a 3 months warranty and he claimed to have lots of experience doing these types of repairs. He spent around 1 hour making the repairs charging us $1000 dollars for the job. After the rain season started we immediately noticed wet wood floors showing signs of moldy wood inside the house under the “repaired” area. After chasing the guy for 2 months, Todd finally came back out to work on the same area again emphasizing how generous of him to do it for free even though it was under warranty and he was back for not doing the repairs right the first time. When we asked about who would be responsible for the recent damage caused in our floors as consequence of his failed repairs, Todd immediately became defensive, argumentative, and even claimed that he never saw the report in the first place even though was sent by the inspection company, changing the whole story and even admitted the price for what he did should have been around $300 instead! saying that he came for less than the report indicated, because he didn’t have knowledge of the roof situation even though HE DID THE ROOF INSPECTION, which was surprising since this is why we hired him and paid him for to repair in the first place. We are assessing now how bad the damage is and analyzing our opinions to take further actions against the responsable party…

Horrible experience! I hired Specialty Roof Services Inc. to fix a few problem areas on a tile roof after purchasing a home in the Tampa area. William (Todd) provided a proposal to repair 4-5 problem areas. I hired him in August to complete the work. The price seemed reasonable, he offered a 1 year leak warranty and he claimed to have lots of experience doing these types of repairs. He spent a few hours a day over 2 days making the repairs. After the rain, I immediately noticed wet sheetrock inside the house. Todd came back out to work on this area again but it still leaked. He came out at least 4 times before this one area appeared to stop leaking. In total Todd attempted to repair 4 separate leaks. Every location required between 2-4 visits due to continued leaking. One time after notifying him about a continuing leak he came out and spent about 5 minutes looking at it and left without even telling me what he found. After the next rain the water poured in. By December, Specialty Roof Services Inc had been out maybe a dozen times but I still had at least 2 active leaks. I met with Todd to express my frustration and concern about the work that was done and the results. Todd became defensive, argumentative and even claimed that one of leaks he had never seen before. This was a big surprise to me because this was one of the primary areas I hired him to repair. I requested Todd attempt to once again repair the 2 remaining active leaks that I could see. He spent a few hours opening up the roof again but after the next rain they both continued to leak. I have not heard from Specialty Roof Services Inc since. I have now hired a different roofing contractor since this horrible experience. The costs of repairs increased by 5x due to the addition water damage and the repair area size increased because the work was not done correctly by Specialty Roof Services.

Todd came by within a day and took a look in the attic above the ceiling and at the roof. It started raining so he said he would be back next day or two to do the repair. He explained what was going on and was honest about how long the fix would list, even an estimate on the existing roof life remaining before I need a re-roof. He kept to his schedule and had the repair complete within two days at a fair price. I highly recommend him and his company for anything like this, they know their stuff.

Not well. Paid for work then chased for weeks with no response though I still had leaks. When another contractor showed me photo of work they did I was disgusted. Stood up on appointments no follow up or courtesy.

Initially, the provider came out within an hour or so of my first contact with Specialty Roof Services. I was thrilled, as the roof had been leaking for a few weeks, and I was having difficulty finding a roofing contractor who could come out. Many were scheduling a month or more out. He spent some time both inside and on the roof assessing the problem, and said he could return in the morning to do the work. He then returned the next morning promptly at the agreed upon time to complete the repair. When finished, he showed and emailed me several pictures of the problem area and his corrective measures, and explained why it was leaking. He also performed a leak test with the water hose. We have since had some good heavy rains, and the repaired area has held up very well. The following week, the owner called to follow up and make sure I was happy with the work performed. I was indeed quite happy with their services, and would highly recommend Specialty Roof Services. I hope to not need them any time soon, but if I do, I would not hesitate to use them again.

Responsiveness wasn't so good. He was pretty professional except for the being late part. They actually got back, some of the other ones didn't. They didn't really do anything outstanding. They did the minimum and compared to some of the rest of the roofers that I called there in that time. The bar wasn't that very high.

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I went well and they did a great job. It was a great product at a great price.

Gave them a call and had to call back 2 times to get a call back. One of Todd's workers came out and took a look at where the leak was and gave me an estimate which seemed reasonable. I said to go ahead with the repairs and that's when some of the issues started. -I never received a written proposal for the job - They didn't come when they said they would and the day when they would come kept getting pushed back for about a week. In the mean time it rained on multiple days. -Lack of Communication was a big issue. I understand if they are busy but just give me a call and let me know. Every time I had to call and ask again when they were coming after they missed a day when they were supposed to come. -Once they did come the quality of work was excellent. Both Todd and the guy he works with are both very nice and do good work but could just use a little better communication.

Initially they were great, they showed up on time. They were responsive to my worries the first few times I expressed concern but the leak was never fully resolved. Eventually they started ignoring me so I had to use another company. I let them know since they were not able to fix the roof they should refund my payment, which they did not.

Todd arrived the day we called he went right up on the roof . He talked with my son about the problem and fixed the leak. Since we are having downpours almost every day Todd left an invoice, and said we could mail him a check after we knew the roof wasn't leaking. We had to wait for 2 days for it to rain, but the roof was not leaking so I mailed the check. Todd was quick to respond; totally professional and very easy to deal with. We certainly will let our family and friends know about Todd and the Company if they have any roofing problems. Thank you Todd

I called several other A rated companies but either no call-backs or they didn't fix leaks just complete roofing jobs. This was for a vacation home and finally found specialty the morning of the day I was supposed to fly home. Todd came out right away and fixed up the leaky roof. A+++ experience. Call Todd first...the other companies are frustrating and a waste of time.

Todd did not return my initial phone call. I called again after several days, and got him instead of his voicemail. He indicated that he had been very busy because of all of the rain the area was getting. He said that they would be in the neighborhood at the start of the next week, and that they would come by to take a look at it then. He never showed up, and after three more attempts at contacting him, with no response, I gave up and had someone else repair the roof. According to them, the earlier repairs were unusual, in that the flashing was extending about a foot past the fascia.

We've hired Todd several times, both for our own properties and for those of our clients. He always does a great job, and this was no exception. He's very thorough, and leaves the work area almost spotless. I never hesitate to recommend him based on the consistent quality of his work.

I can't think of it being any better. He was very professional and courteous. He seemed very knowledgeable about his craft.

Todd, the owner of the company, came by to give us a quote before the services were performed. He set up a date for pressure-washing the roof that was shortly thereafter. Although the crew was about an hour late in arriving, when they came they were polite and hardworking, finishing the job, as promised, by late afternoon. Although we didn't notice it at the time, a bit of the soffit over the garage door was dislodged during the cleaning, and Todd came by shortly after we reported it. He restored the soffit to its proper position and the dislocation is no longer noticeable. We have used Specialty Roofing for a roof inspection before, and we will use them again whenever roofing services are required. Todd is very pleasant to work with.

I would recommend them. They are excellent. Their price was reasonable and I was very pleased. They did a number of things for me. They are very good because they take pictures before and after they finish the work. They were excellent people. I would definitely use them again in the future.