POPE'S WATER SYSTEMS

Well stopped working, no water Saturday evening. I called Pope's Water Systems for their 24-hour service. Even though I have home warranty services, I am so very thankful to have the best company to do the repair the very next morning, Sunday, rather than wait for an unknown service the following week. Dustin did a great job. Thank you for your immediate response.

Fantastic! The company was responsive to our emergency and got someone out to us immediately. Efficient and great communication. Highly recommend them.

Very professional and knowledgeable. Answered all my questions and didn't try to sell me anything I didn't need.

Very well. Everyone was very professional and friendly.

Excellent service. Came out the same day that I called, gave me a quote for the service and performed the job on agreed date and time. Couldn't be easier.

The whole process went about as well as any repair I've ever had. The office person I spoke to twice was friendly and promised to call before the technician showed up, which happened about an hour after I initially called for service. Danny showed up 10 minutes later and immediately was very engaging and demonstrated a great deal of knowledge as he began troubleshooting. It only took him about 15 minutes to determine the cause wasn't a failed pump, but instead some bad wiring. He repaired the wires and replaced the pump controller that got fried due to the short then tested the system to ensure the system was operating within specs. Everything is working great again. If I ever need service again I'm going to ask for Danny! Thanks for a great job, Doug Mobley

Everyone I dealt with at Pope's were complete professionals and just plain nice people. I was promised first thing in the morning service and that's exactly what I got. Seems all the reviews I read about this company and the technician Danny are true. First off Danny is prompt, courteous, personable, honest and above all else he really knows his stuff. I had expected my pump to be completely shot and was not looking forward to shelling out $1500 - $2000 to replace it but that's life with a submersible pump. In no time at all Danny found the problem to be just two burnt wires. A CRC Control Box was installed to help lower the current draw of the old pump to help give some extra life. He also installed a new pressure switch and pressure gauge. Saying I'm happy with their service is a bit of an understatement, ecstatic is more like it. An unscrupulous person or company could of easily convinced me that my pump was history and sold me thousands of dollars of work. The honesty of Danny reflects on not only his integrity but that of Pope's. Thank you all very much. Pope's has me for a customer for life and I cannot reccomend anyone else.

In 2011, Pope's put in our well. They were supposed to place the water line around a pool that was going to be built at a later time (this summer). Somewhere along the way, there was a communication breakdown and the line was placed directly through where the pool is going. I spoke to Paul a number of times and we were able to come to what I felt was a fair and equitable solution. We paid for the extra line, and Pope's covered the labor. Because our yard is low-lying in some areas, his guys ended up taking a good part of the day. The only "knock" is did take 3-4 weeks and a number of calls to finally get on the calendar. But, they could have made this process very difficult and charged for labor and parts and I really wouldn't of had much recourse. So, I was pleased with the outcome and felt they made the best out of a difficult situation.

This is our third time using Pope's, and seriously you guys, if you have a problem with your well, just call them. They are amazing. Especially Danny. Great service, really nice, low-key people and very professional. We live in the jungle and creatures are always messing with our water system. The first time, it was bull ants, two years later, tree roots, this year, vines. We call Pope's, Danny comes out and it is all better. This is the first time we had to use the emergency service, so I was surprised to get Danny again. The poor guy probably never sleeps. Thanks Pope's. Thanks Danny. You guys rock.

1. Came on time. Technician had 44 years in the business. 2. Diagnosed and repaired motor capacitor. Cost $100. 3. Recommended that should the unit fail again, that the pump be replaced. Indicated that the motor was around 1960 and that they do not make that form any more. Would require an adapter. Estimated future cost would be about $500. I was impressed with the fact that they did not immediately suggest the higher repair and did not try to pressure me into more cost. I felt comfortable with his honesty. Will definitely you them again.

called them at 8 am sat morning , by noon job was done and we had water back , great job thx guys

I was having an issue with my irrigation system, with pressure drop causing dry spots in the lawn areas. A previous irrigation company had told me that the well pump 'sounded like it was wearing' about a year ago, so I assumed that it was the pump that was the issue. So I called Pope. Gave them the model number of the existing pump so they could bring a replacement. The serviceman came out, checked the pump, and said that while it did appear to be wearing, that it was producing sufficient pressure to do the job, and that replacing the $800 pump was probably not necessary at this point. He did some adjustments on some of the sprinkler heads, bled the air from the system, and all is working fine. He even suggested some changes in the wiring of the system to improve operation. And left a quote should we need to replace the pump in the future. I was impressed by the courtesy and honesty of their repairman, as so often suggestions are made just to sell more equipment. I would definitely use Pope's again if the need arises. Greal people.

The technician looked over my entire system which consist of the well, above ground 1 hp electric powered pump, bladder pressure tank, whole house filter, and water softener. Only the pump was not working properly, but the technician examined everything. I showed him how my filter was being clogged prematurely with a lot of ground or earth debris. There was no immediate explanation for that. He examined the well itself(piped hole in the ground with suction pipe going down into the piped hole). He discovered that it was not sealed and that a fist sized frog was living(nesting) in the gap between the piped hole and the suction pipe! We saw the frog make a run for safety! (By process of elimination, I now know that that frog was responsible for all the debris getting into the water and being caught by my whole house filter. The debris may have contributed to the failure of the plastic internals of the pump as well. Since follow up work was going to be required, I ask for a quotation, which he provided over the phone within about 48 hours. For larger amounts of work, I always consider 2 or 3 qualifying quotes before giving out the work. In this case, another company won the followup pump replacement and well sealing. The tech lowered the turn on/turn off pressure to allow my system to limp along until it was repaired. This did work for a few days. I would recommend Pope's Water Systems, Inc. to Angie's list members. I would caution them not to speak negatively about other companies as this actually reflects poorly on your own. Also, all providers should realize that we are still in a depressed economy(depression) and that many consumers only want to fix what is absolutely necessary.

The owner Paul and his son are both very experienced in this field and quite friendly. They will go to great lengths to explain the whole process. Pope's well drilling team took the time to describe each step of the process as the well was being drilled making me feel like I was part of the drilling team. This gave me a lot of comfort that the well was being drilled properly. They take a lot of care to continuously test the drilling mud to assess the type of earth/rock layers they are penetrating to ensure that they have reached the correct strata to ensure a proper well installation. Pope is not the cheapest company in the market but they bring well-maintained equipment to the site staffed by knowledgeable and friendly individuals. The drilling team appeared to be quite efficient and worked at a steady pace. They did a very good job of cleaning up after themselves and the finished installation had a professional look to it, not to mention that I now have a high flowing well with nice clean water. There was one slight issue with an adjustment to one of the pressure gauges that I found leaking after all of the work was done. Paul immediately sent out a man who corrected the problem and I have had no issues since. I would highly recommend Pope Water Systems if you are considering drilling or repairing your well!

Called Pope's Well Drilling on Wed. am and they were out by the afternoon. Danny the service tech checked 20 year old system and said it was probably the drop line leaking. Gave us an estimate for the new system. They said they would have a team out on Thursday morning. Then on Thursday morning Danny and Jason were out and replace old system. The service techs were very professional. And work was promptly completed. And kept to the estimate. We would highly recommend Pope's Well Drilling to anyone.

Danny was very professional and provided me with all the information I needed. There prices are fair and they do a great job.

Called them around 9 am because irrigation well pump had ceased working. They said they could probably get out later in the day, or next morning. Danny arrived mid-afternoon. Very knowledgeable and professional, able to quickly deduce that the control box and pressure valve were bad (logical as both were over 40 years old). Replaced it quickly, done in about an hour. Price very reasonable as the control box lists for about $210 by itself. Would recommend them to anyone needing well/pump work.

My wife and i just purchased a foreclosure home and had little time to have the home inspected according to the contract. We could not get the well inspected before closing. After we purchased home, we attempted to turn on sprinklers (well provides water to irrigation only) and we found the well pump was fried along with the capcitor and relay. Danny came out the same day we called to confirm the repairs and estimate on the spot. He was willing to start the work that day, but wife and I wanted to discuss that evening before moving ahead. The next day, we confirmed and Danny came out. The work was completed that same day in about 2 hours. Everything was done as described and Danny called me at work to answer any questions I had regarding the repair and function of the pump. When you first get into a home, there are many things that need to be checked and repaired. A/C, Pool, Sprinkler systems, Termites/Pest control, yard maintenance, etc. It never surprises me the lack of service or attention to detail some of these service people show. Simple things like showing up on time, providing a fair and honest estimate, doing the work as desribed and within the estimate provided, and follow up to make sure the customer understands how to operate the system. Pope's did everything right and completed the work as they described. I would definitely use them again.

Everything was great. Preformed as requested.

See above. Great company. I will definitely use them again. Paul and Dustin did the work. Father-Son team I believe.

Our well pump suddenly stopped working today. I called Pope's Water Systems at 1pm. The service tech, Danny, arrived by 3:30, went straight to work and discovered the problem was that bull ants had taken up residence in our junction box after days and days of rain. He let me look, and sure enough, yuck! He replaced the box in about 15 minutes, and we had water again. He also suggested ways to prevent further problems. They were fast, professional and affordable.

I called them because we had no water in our house, and I was afraid that our well pump motor was done. They came out immediately and the technician Danny was very polite and knowledgeable. He was able to diagnose correctly and repair right then. He had all the parts that were needed on his truck. They were able to get us fixed up and working in less than 2 hours from initial contact. That kind of service is very difficult to find these days. I will call them again when we have another problem, and I will highly recommend them to all of my friends.

Well pump failed. Called midnight Saturday night to 24 hour service line. Was told that someone would call me after 8am Sunday. Received call 8:30 Sunday morning and was told someone would be out in a couple of hours. Andy called me at 9:15 to tell me he was 15 minutes away. He arrived at 9:30. Both the answering service and Andy explained almost apologetically that the first 2 hours overtime rate would $175 plus any parts cost. Found a failed pressure switch and also a pump controller capacitor that didn't look too good. Replaced both the switch and the whole pump controller, as well as recharging the tank and checking out system perfomance. All work was first rate. He probably didn't have to replace the controller to get the pump to work, but if he didn't it would fail soon resulting in another service call later. I couldn't be more pleased. I am an electrical engineer who used to work in plant engineering, but I don't know beans about well pumps. Andy took the time to explain to me what he was doing, and it was easy to see that he is a pro with high quality standards. My hat is off to Pope's. They will have all of my future business. Total job cost was $293 for 2 hours labor plus all parts. Very fair for a Sunday morning.

The entire job went very well from start to finish. They showed up when they said they would and performed the agreed upon work in a very efficient manner.

FIXED MY WELL PUMP AT THE LAST Minute did a great job would use again