Legacy Lawn Care

I'm disappointed to share my experience with this lawn mowing service. Despite their acknowledgment of their mower repeatedly cutting my screens, promises of repairs went unfulfilled. The representative, Jeff, initially admitted their responsibility for the cuts but later backtracked, denying any accountability. This lack of transparency and accountability has left me perplexed and disheartened. I have evidence in the form of text messages and photos to validate my account. The costs of fixing the screens independently exceeded the service charges. I share my story to underscore the importance of ethical customer service and accountability. I regret that I can't recommend this service due to unresolved damage and unfulfilled promises

The following is the msg I sent to the owner: "Hunter, I looked back at the flier you left in my mailbox almost 4 years ago. In pretty good sized letters on both sides, it said "Satisfaction Guaranteed." Interesting that after a text message to you about trimming a palm tree and questioning an apparent switch in schedule, I get an abrupt note from you cancelling my service and you ignore my repeated attempts to contact you to understand. How was I to know the saw was broken (for 5 weeks) or that you were making schedule adjustments in anticipation of a rainy week (2nd week in a row). I will be pleased to write a review for social media of how you handled this so others will know not to question the quality of your service. You know I always took pride in the appearance of my property and when asked, I would always give a sterling recommendation of Legacy Lawncare. I'm sorry you have chosen to end our relationship because I was trying to keep your service at the same level as it was for 3 1/2 years prior and if you think it's the same, It's not, it has deteriorated over the last 2+ months. I have pictures to show it and I will append them to this note!"

So far so good. All maintenance looks good and punctual (weather allowing). The crew assigned to me allow me provide input and are very receptive to my questions and concerns.

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We use them all the time and will continue to use them in the future.

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Wonderful job. Everything looks so neat and well groomed. He has taken care of our lawn for the past several years and has always done a great job. Trims the palms, takes care of weeds, trims bushes etc, for a great price. You can't go wrong.

Great service and very responsible.

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