E&W CARPET

This was a smooth process! The price was extremely competitive and the installers were polite, friendly, and easy to work with. They took care of our items as they moved them, and the carpet and pad is great. I was nervous coming out of quarantine that local businesses might night be able to help us, but E&W Carpet was ready when I called. I will definitely call them again if we make changes in the future.

WORST SERVICE I've ever experienced!!! Subcontractors removed wood floors & were great!! They were early, did an excellent job & left home clean! From there is was downhill! Suppose to remove on Fri & install Sat. After floors were removed I was told vendor "lied" to them & material couldn't be found for install. Kevin (my salesman) had told me he had 750 sq feet of material but was looking for more when I gave him $4000 deposit. They strung me along for the next 3 weeks as I had cement for floors & had to postpone my move which cost me $ on rental extension & my POD which totaled over $1400 & they seemed to care less! I was never offered a discount or upgrade for my troubles! Kevin would just say "I promise we'll take good care of you." Obviously he doesn't know what quality customer service is! During the 3 wks, they told me 3 separate times that the material would be in on a specific day specific day which didn't happen. Every time it fell through they didn't proactively reach out to me an update. I had to call them the next day to ask! The AM that they were finally installing my floors went like this...8AM no one shows up (And I lived 30 min away from new home). Left key under mat and VM on company phone with info-didn't opened til 9AM. At 10AM I'm told I have to go bk to house to let them in and tell them where to put flooring. Confusing b/c couldn't they see there was cement everywhere but kitchen/bath's tiled area? Go back & no one's there. Call & Chad says they'll be there in 15min. 75 min later I go to store and cancel order!!! I'm livid at this point! He tells me if I'll let them put the floors in today, he'll give me a "HUGE" discount b/c of all of the chaos and miscommunication. Floors are put in over 2 days (not 1 as promised) & they do look nice! Kevin (salesman) comes 2 days later to inspect floors & after a long discussion of all my issues & how they can improve their customer service he offers me $100 off my $8,370 cost! I said no way and explained that I was thinking more like 15%. He refused to take any ownership of the issues and even blamed Chad for most the the problems. He refused to negotiate and said the most he could do was to make it an even $8,000 which was a 4.5% discount of $370. Didn't care about my rental or POD extension costs!!! Finally he calls me 20 mins later saying my credit card wouldn't go through. I had to remind him that I had already filled out financing paperwork which he replied "oh yeah I see it in my notes now." DING ****!! I am telling everyone NOT to use E&W & posting reviews everywhere I can!!! It's sad b/c I prefer giving business to local mom/pop places vs. big box stores but I would have definitely had better customer service & a "HUGE" discount if that didn't happen with a corporate vendor!!! BEWARE of E & W and KEVIN!!!!!

We had purchased the carpet from another company and were VERY dissatisfied with the service. We decided to try E&W to have the carpet cut down. Aside from a few days delay that we weren't expecting, the service was great and the people were very helpful. We will be calling them when we decide to update the rest of our carpeting.

We hired E&W carpet to remove old carpet and install new on May 20, 2017. A few days after the installation my wife notices that the diamond on her wedding band had been pried loose and stolen. We eventually learn that it was one of E&W's installers who had stolen it and then sold it to a pawn shop. We also later learn that that installer has a rap sheet a mile long, including charges for: Grand Theft, Violation of Probation, Domestic Battery, Driving with a Revoked Driver's License, and "ROBB. GUN/DEADLY WPN" and "HOAX BOMB, POSS.COMM / FELONY." When we initially spoke to the owner of E&W carpet, Chad, after the theft, he offered no apology, accepted no accountability, nor did he offer to help us out in any way. What he did do, however, was to charge my credit card the remaining $3,374 that was still due for the installation. We contacted Chad a second time to try and get some compensation since we had to buy the ring back from the Pawn Shop ($150) and get it fixed at a Jewelers ($470); this time he started disputing a $500 rebate we were also supposed to get from the carpet manufacturer, now claiming that it "didn't apply to the type of carpet we purchased," which is not what we were originally told. Chad said he'd "see what he could do...." That was over a month ago, and we have yet to hear back from him.

Smoothly, effciently and a job well done.

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hKitchen remodel and we needed wood to be placed under where the appliances were. There was currently concrete. The floor is 13 years old and is no longer made. E&W found a vendor who had the at 10 boxes of the flooring. We ordered two boxes and E&W delivered them to our our when they can out to estimate the cost of installation. They came on a Saturday morning, in between the kitchen knock down on Friday, and assembly of the cabinets on Monday. They were prompt, cleaned up after themselves and worked solidly while they were here. We have used E&W and three other occasions, to install tile on our front and back porches, and to install a back splash, and we satisfied with their products and installations.

Pricing was good, but they dropped the ball on common sense stuff, such as: 1) Didn't advise us on hearth space needing specific clearance from the fireplace for code. This resulted in more edges needed. B) Never told us our existing floor crown could be removed and replaced over new wood instead of having to get new quarter rounds. C) Cost overruns at their end resulted in them coming back to us asking for the difference. They should plan better. Overall the installers did a good job and we're happy with the finished results.

I contracted with E & W Carpets to redo the master bedroom and master bath. I met with Conrad at the shop who was most knowledgeable about the products. Chad measured and ordered and then held it while I had some painting done. Installation was fine and I would use them again over the big box stores.

Each room is adjacent to the main part of the house that already had flooring installed by the builder seven years ago. Eand W showroom people (Chad/Conrad) helped me find a best match for the existing hardwood (since my original product was discontinued by Mohawk). The estimate was better than competitors and the work began the Monday after the wood was delivered. The installers (a father and son - Don and Don) were careful in their work and kept the house clean during and each day after installation. They even matched up grain and shading of planks transitioning to each room. Overall, the store was terrific with the set up and the installers were excellent at their work. I recommend them highly.

No high pressure sales. Very good product, competitively priced. Because originally ordered carpet was on back order, I dropped punctuality from A to B. However, when they showed up right when they said they would and worked very quickly.

I had Chad come out to give me an estimate on re-carpeting a staircase, three rooms and a large foyer/landing area. He gave me a price replacing the carpet with the same grade. It was more than I wanted to pay since we are selling the house. He gave me a suggestion that saved me $700.00, by replacing only the stairway carpet, which was in bad shape, and re-stretching the rest. The other carpet was in great shape except it had bunched up. I had another company come out that is rated very high on Angie's List but did not get that type of problem solving solution. I went with Chad at $800 for the job. On the day of service, Rob showed up a little early and got right to work. Rob is a very experienced carpet layer from what I could tell. He pointed out a few issues and corrected them. One issue was that on initial installation the contractor neglected to put down tack strips in many areas, hastening the bunching of the carpet. After Rob completed the work, everything looked brand new! I couldn't believe it. Rob was very polite and very hardworking. We had a lot of furniture in the way but he never complained and even worked around much of it. The only thing to complain about is that he did not vacuum up the carpet fragments left behind. But, I have never had any carpet guy do that:-) Overall, I am very pleased.

Installers were the most efficient ,very professional . This was the best experience we have ever had.

It was a good experience. The installers were very considerate of our space. Lots of dust but that is to be expected. They always told us what they were going to do and where and when we could walk.

Stopped in to review products, greeted promptly and provided great selections within price range requested. Came to measure the next day and installed promptly thereafter.

All personnel very knowledgeable, friendly and helpful. Answered all my questions and assisted in selection. Gave me a "ballpark" price in store. Visited my home for precise measurement and quoted me a firm price at that time. All appointments and installation were on time. Installation was well done and crew did a complete cleaning of the work area when they finished.

The guys first came by to give us an estimate. They came back to carry out the work, but ran off because they decided it was too much work.

They provided a great price and installed as promised. No hidden charges. Nice people to work with.

We had them install our carpet over 2 days to better meet our schedule and they worked well with us. They cleaned up after the removal of the old carpet and after the installation of the new carpet. The installation went well and we are very happy with the results.

They provided a great price. The installed the next day as promised. No hidden charges. Nice people to deal with!

Dale, the salesman, is wonderfully responsive. He does his very best to please the customer. He goes above and beyond to make things work for his clients. I would use him again. He was quick to repair any issues that arose in the work. I was happy with the end result

The salesman was very helpful. The tile worker came when he said he would come. He put carpet down in the areas through which he had to walk, cleaned everything up, and did not leave a mess. The workmanship was excellent, and the price was very reasonable.

I DID A LOT OF RESEARCH AND WAS IN THAT STORE A FEW TIMES AND ALWAYS ASKING THE SALESMAN ABOUT A GOOD CARPET FOR A DINING ROOM THAT WE ALWAYS EAT IN. IT HAD TO BE VERY EASY TO CLEAN AND STAIN RESISTANT. I EMPHASIZED THAT WE WOULD BE EATING ON IT AND THAT IT WOULD BE A LIGHT COLOR. HE ASSURED ME THAT IT WOULD MEET MY NEEDS. IT HASN'T. I SHOULD HAVE CHOSEN A DIFFERENT TYPE OF CARPET, BUT BASED ON THE SALESPERSON RECOMMENDATIONS I WENT WITH THIS ONE. HE WAS VERY NICE AND SEEMED KNOWLEDGEABLE, BUT THIS WAS NOT THE RIGHT CARPET.