I have a complaint with Bay Area Irrigation & Landscaping. I called them to get an estimate for a sprinkler system that was not working. A very nice young man came out and accessed the problem and I paid $85 for the evaluation/service call. However, I did not receive a diagnosis of the problem nor an estimate to fix the problem. According to the young man, he was going to send it to me when he returned to the office. I called the office for it and was told they needed to come out again. No problem. There was a series of back and forth calls for appointments and 4 months later I still had no visit, no diagnosis and no estimate, so I requested a refund of my $85 because I received nothing, I could use for my money spent. When I requested the refund in writing and itemized by dates everything that happened and why I was requesting it, I was told by the very nice person I had been dealing with that the owner does not give refunds. What??? I did not get anything. Next, I contact my lawn service who referred me to this company to see if they had a direct contact for the owner, David Davis. They reached out to him on my behalf. A week later, I receive from Bay Area Irrigation & Landscaping a refund check and the letter I sent to them with a notation at the bottom that reads “HERE IS YOUR REFUND YOU HAVE BEEN CRYING ABOUT”. What professional businessperson says such a thing???!!! I’m NOT CRYING about a refund; I am asking you to give me back money you took for a service you did not provide!!! The staff is nice, however, the owner……
Description of Work: Diagnosis and estimate for non working sprinkler system
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
1.0
$85
Michael H.
10/2018
5.0
pest control, lawn treatment
+ 0 more
Great. They came back a few more times for the ant problem because the ants kept moving around. This was free of charge. They have been treating my lawn monthly now and it looks great.
Description of Work: Ant problem and new sod to maintain
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$600
Carlos C.
05/2017
1.0
pest control, lawn treatment
+ 0 more
Horrible Customer service, the owner David is rude and condescending. He called me *******!!!! I fired him after that. Doesn't know how to deal with customers. Quality of the service is bad as well and they always mess with the invoices. I hired them for a couple of months ago. I am looking for a new company. Not recommended.
Description of Work: Hired with them pest control, lawn and shrub fertilization.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Carol H.
10/2016
1.0
lawn service
+ -1 more
I hired Best Way after discussing my needs with a very nice gentleman who came out and surveyed my lawn & gave me a fair price. Services began on 8/5/2016. I was disappointed with the results because they left large piles of cut grass in clumps on the lawn. I have Bahia that hadn't been mowed in two weeks (the switch-over from my previous service). I allowed that the grass was high and didn't complain. Each week similar piles were left around the yard. I spoke with the crew leaders on several occasions, but the crews seemed to change frequently. Whle, they were coming routinely on Fridays, no one showed up at all for the 9/92016 service. I called the office & spoke w/Don, who insisted that his crew had taken care of my lawn - they had checked it off... No, no one showed that entire week. The next Friday, a different crew showed up & did a fair job, but the grass had grown for 2 weeks again. A new crew showed up on 9/262016, and I spoke with the crew leader about my concerns. His helper (the one with the trimmer) tired to use the device around my lava rocks & I ran outside when I heard the rocks hitting my house (fortunately nothing was broken). As this individual spoke no English, I asked the crew leader to re-instruct him how to use the tool properly. They failed to show up again yesterday 9/30/2016. I have fired them. The salesman was wonderful and I had the highest hopes for this company, but they are very unreliable.
Description of Work: lawn maintenance
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$100
Paul D.
07/2016
5.0
pest control
+ -1 more
I had a great experience. I would highly recommend them. They are very friendly and courteous. They came out the next day immediately and took care of all of our needs.
Description of Work: I used Bay Area Lawn Maintenance for pest control.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Paul D.
07/2016
5.0
lawn treatment
+ -1 more
I had a great experience. I would highly recommend them. They are very consistent with the quality of their work. They are very predictable that way. They do a great job.
Description of Work: I used Bay Area Lawn Maintenance for lawn treatment. They come out every quarter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Paul D.
11/2015
5.0
pest control
+ -1 more
unknown
Description of Work: Date of service 10/24/2015. Cost $75. Pest control
Rating Category
Rating out of 5
Yes, I recommend this pro
Paul D.
11/2015
5.0
lawn service
+ -1 more
unknown
Description of Work: Date of service 11/10/2015. Cost $60. Lawn fertilization.
Rating Category
Rating out of 5
Yes, I recommend this pro
Karen L.
10/2014
5.0
lawn service, irrigation systems
+ 0 more
Excellently! They were very professional and efficient!!!
Description of Work: repaired leaking sprinkler system, inspected and repaired system, replaced and adjusted sprinkler heads, tested system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
julia J.
07/2014
5.0
lawn service
+ -1 more
Never had such good lawn service.
Description of Work: Mows lawn and maintence and I will retain Mike
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Klara N.
04/2014
4.0
lawn service
+ -1 more
It was good. They were timely. They did good work.
Description of Work: They maintain our lawn. They last trimmed some of the bushes.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Christopher S.
01/2014
5.0
lawn treatment, pest control
+ 0 more
I've been using them for years now. They're very good. They are always available. If you have any problems, like if you get bugs that seem to get inside, they came out right away and they check it out and take care of it. They're very customer oriented.
Description of Work: I use the services of Bay Area Lawn Maintenance. They do the fertilization and they do the exterior pest control.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Barbara C.
10/2012
5.0
lawn service, irrigation systems
+ 0 more
This company was very responsive, listened to my complaint and provided exactly the service that I needed. He was prompt, respectful and helpful. The price was very reasonable.
Description of Work: Reviewed sprinkler system. Replaced and repositioned some sprinklers and made sure all lawn was covered by water
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Barbara C.
09/2011
5.0
lawn service
+ -1 more
Dave arrived on time, performed the work in a professional manner
Description of Work: Tested all irrigation system, replaced sprinkler heads where needed and adjiusted to even out coverage of water
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
JOANNE S.
05/2006
2.0
lawn service
+ -1 more
We asked him if he could trim the bushes and weed the sidewalk and he said he could. He trimmed 1 bush and left the rest in the yard untrimmed. He also never took care of the weeds, which I had to pull myself. We had a bad experience with the company and I wouldn't recommend them to anyone!
Description of Work: He did lawn & yard work for us.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
$115
Response from BAY AREA LAWN MAINTENANCE
This lady has us confused with some other company,we are a PEST CONTROL and IRRIGATION company.Therefore we do not trim bushes and pull weeds,we spray and fertilize lawns and repair sprinklers.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Lawn and Yard Work,
Pest Control,
Lawn Fertilization & Treatment,
Lawn Irrigation
FAQ
BAY AREA LAWN MAINTENANCE is currently rated 3.9 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: Closed
BAY AREA LAWN MAINTENANCE accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, BAY AREA LAWN MAINTENANCE offers free project estimates.
Yes, BAY AREA LAWN MAINTENANCE offers eco-friendly accreditations.
No, BAY AREA LAWN MAINTENANCE does not offer a senior discount.
Yes, BAY AREA LAWN MAINTENANCE offers emergency services.
No, BAY AREA LAWN MAINTENANCE does not offer warranties.
BAY AREA LAWN MAINTENANCE offers the following services: Landscaping and Lawn Maintenence