I was disappointed because I thought the man who came out and looked at it to give me the price was going to come out, but instead he sent his helper. It seems to be working okay but every piece of garbage that could have been dropped was dropped in my driveway all around the pump. My old pump had rusted a lot so there was a lot of rust on it and he just threw it on the lawn so I was not very happy. I thought it was going to cost a lot less but when he got out here he charged me another $70 for the guy to come out. He told me I needed an additional $2,300 worth of stuff; I don't think I do so I am going to have someone else come out and look at it. I am supposed to have a three-year warranty but he would not give me one so I had them write it on my receipt. I don't think he should have charged me the additional $70. When they wanted my business they were right here and responsive. I think the installer was pretty prompt but he was supposed to clean the concrete slab the pump was on with muriatic acid. Instead he only cleaned off a small spot under the pump; for the money they wanted to charge me I think he should have cleaned it all off.
Description of Work: I used RJM Water Filtration to put a pump on my water softener.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
$470
Response from RJM Water Filtration
We went over and above the call of duty with this client.Robert owner of Rjm water went to her house free of charge on more than one occasion.Sandras has a failing and incomplete water system and a pump that was leaking and rusting.We gave estimates for new and used equipment and tried to help her any way we could.Eventually her pump failed . We sent a qualified service tech to her house to install a new pump at 400 and a 70 dollar service charge. By standard industry prices is extremely reasonable .We were never contracted or responsible to clean her concrete slab ruined by her previous equipment.All pumps are date coded and invoices are dated for warrenty .When she came into our store and told us she was unhappy we did everything in our power to make her happy including offering her a full refund so she could go elsewhere.She declined our offer therefore leaving us no way to resolve her problem.Here at Rjm our customers satisfaction is very important to us and despite this review we will still honor her warranty.
Tom G.
04/2011
5.0
water softeners
 + -1 more
We were in the market for a new home water system. We live in the Acreage and rely on water from a well. Unfortunately, our water system hadn't been working for quite a while, and we were tired of having to purchase bottled water for drinking and cooking, as well as the multitude of cleaning products necessary to remove the lime scale from sinks and showers. The yellow ice cubes produced by our freezer where disappointing and THE rust stains our our white clothes served as a constant reminder of the need for a new water system. And them we found RJM. We happened to be walking by their store front in the Publix plaza in Loxahatchee. We went inside just to see what they had to offer and were a little skeptical at the claims that were made. Clear, fresh water. That just seemed too good to be true. We didn't have that even when we first bought our house and our current water system was new. So we gave it some thought, visited the store again and made the leap. RJM came to our home, tested our water, and recommended the system which would serve our needs. THEY WEREN'T LYING!!!!! The water running into our tubs, showers, sinks and toilets was pristine. And the biggest indicator.......CRYSTAL CLEAR ICE CUBES!!!!! And, being a nurse, I was having to bring my white uniforms to the dry cleaners weekly. Not any more! My laundry is WHITE!!!!!, not yellow, not rust colored, but WHITE!!!! We are so happy with RJM and recommend them to anyone looking for a new home water filtration/softening system. It's worth every cent!
Description of Work: Evaluation and replacement of home water softening system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,300
Response from RJM Water Filtration
Thank you for such a wonderful review.Please dont hesitate to call anytime.We stand behind our work and will take all measures possible to continue to keep you100%satisfied.You are a valued customer.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Water Filtration and Softening
FAQ
RJM Water Filtration is currently rated 3.5 overall out of 5.
Sunday: 10:00 AM - 3:00 PM
Monday: 9:00 AM - 3:00 PM
Tuesday: 9:00 AM - 3:00 PM
Wednesday: 9:00 AM - 3:00 PM
Thursday: 9:00 AM - 3:00 PM
Friday: 9:00 AM - 3:00 PM
Saturday: 9:00 AM - 6:00 PM
RJM Water Filtration accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, RJM Water Filtration offers free project estimates.
No, RJM Water Filtration does not offer eco-friendly accreditations.
No, RJM Water Filtration does not offer a senior discount.
Yes, RJM Water Filtration offers emergency services.
No, RJM Water Filtration does not offer warranties.
RJM Water Filtration offers the following services: Water softeners.