JJAM CONSTRUCTION, INC.

The problem with this company is they don’t honor their warranty. If you read the A reviews they are usually for the initial work the F reviews are because they don’t ever come back once they get your money. I filed a complaint with the BBB ( you can go to BBB website put in JJAM construction and read the complaints) this company said they would come back and fix my gutters but never showed up. They also say they have BBB accreditation but that was revoked due to many unresolved issues. Stay away from this company!! If they do decide to come and honor their warranty and fix my gutters I will update.

I would never hire this company for anything. Took 3 weeks from start to finish on my roof replacement. One problem after another, glad the nightmare is finally over.

Would have gave it a much better rating except.. It's takes them a while to get to you but when they do. They do a really nice job. And here is where the real exception comes It was a little of level at one end.. water was gathering a little over an inch and settled there. Now this is a easy fix. I am a hands on guy. But the fact is like everything else once you tinkle with it all warranties are voided. I called them twice and was told when they're in the near or around my location they will correct the problem. They never showed up. I gave up waiting for a response and so I guess I'll have to adjust it my self. Like I said simple fix , but I feel if you hire someone to do a job. The job should be 100% satisfactory. That's why only I gave them the Ratings I gave. And would not recommend to a friend or family do to the fact,, if it would happen to them I would feel bad for recommending.

This was a big deal purchase. It was not so good. They put up the gutters and everything, but did not do the downspouts correctly. They are making big gullies at the end of the downspouts. My husband has been calling them at least once a week ever since they finished. They keep telling him they are coming the next week and they never did so we were ready to give them a real bad rating. We were not pleased with the customer service and, actually, the work. We bought more and had them do the entire house. It was not the service we were used to getting for something like that. We took advantage of the bid deal price and then paid them to do the rest of the house. We would not deal with them again, to put it that way. The price was good, if you could just get them to do the work. The big deal was a good deal. The quality of the product, itself, was good.

It did not go well. I am sorry for the negative review. The price was right but the service was not.

I contacted probably 6 different companies to get quotes. JJam was the most informative and polite company , and they always responded in a timely manner. The job was done when they said, and the workers were very friendly and neat in all of their work as well as their cleanup. I am so pleased that I recommended them to my neighbor who also had them out and was very happy with their work. I have been in sales for over 30 years and I can't say enough good things about this company. Thank you JJam for being one of those rare, honest and reliable companies that actually cares about customer service!

The project went well. Randy came out to estimate the job. We went over all the details. The installation crew did top-notch work. There was a misunderstanding about where one downspout was supposed to be, but the company resolved this without difficulty.

I phoned three providers based on Angie's List reviews. JJam won the job due to their pricing, and the confidence their quote writer instilled in me. Randy was very prompt and thorough in his assessment of our needs. He wrote the quote and explained each step in about an hour. I called the next day to accept the quote, and schedule the work. I was told to fax in my acceptance, and they would get back to me with an approx. installation date. Luckily, I work from a home office and have a fax machine. Their initial estimate was three weeks out. I then heard nothing for two weeks. Groywing concerned that they had not received my fax, I called. The woman with whom I spoke said they would be out on the 30th. A week later, she called to say that they would be there at 9:00. On the 30th, the workers showed at 10 am, and parked their truck in the street blocking our driveway, and, incidentally, our trash pick up. I waited for around a half an hour for some one to come to the door to greet me, confirm the job, and ask me where they could set up. When no one came, I took matters into my own hands, and walked out to greet them-And move the trashcan in order that it could be emptied. I saw no one around, but I did see that the workers had set up in the street, and had placed most of their materials in the neighbor's lawn. Seeing no one, I moved the trashcan, and went back in to go back to work. After about another half hour, I was alerted to the blaring of a horn from the trash truck, as they were trying to summon some one to move the truck and tools from the street in order that they could navigate it. It was then that I was first introduced to the workmen. They were friendly, but not confidence inspiring as the first thing he said is that he had a, "Rough idea" of what was supposed to happen. I chatted with them clearing up their questions, found a plug in order that they could power the saw, then came back in to work. Soon, I received a phone call from the office stating I would have to pay more than was quoted, as the person who quoted the job failed to recognize that we had a solar pool heater whose pipes would need to be moved. I was taken by surprise, frankly. The woman apologized, but said there was nothing she could do. Here's where my confusion and shock came into play: She said that it would be more expensive, but she couldn't say how much until the job was done. She did offer to have them just not do that section, which would require another down spout, but she wouldn't make us pay for that...Two poor options. Never having been quoted a price for a job, then told it could not be honored, I balked a bit. Finally, after two conversations, I explained that I was sorry, however the job had been offered for a price. I had accepted that price they had given me. Much like me saying I would pay them their price then telling them when they got here that I would pay them less, but I didn't know how much less until the job was done, their proposals were unacceptable. I did not hide the solar heater or its components, and the person who quoted the job should have worked it into his quotation. She put me on hold, then said that they would take care of it. Thinking the matter was settled, I worried no more about it. Until after they left. Their fix to the situation, which I was told was extending the pipes around the gutters, was to simply wedge the gutters under the pipes. This caused the verticals pipes from the pump to the roof to be separated from the wall of the house by about 6-8 inches. Not only does this look ridiculous, it shows a general lack of pride in the finish quality of their work. I wish I could attach pictures to illustrate. I am disappointed, and cannot recommend JJam due to their lack of customer focus (Calling a customer and trying to extort more money for a proper job while on the jobsite), and lack of concern for the proper solution to an issue. I paid them to be done with them. I now get to look forward to paying some one else to fix a problem they created when the pipes they bent to save themselves money break from the stress.

Very professional but took a while to schedule and complete from time of purchase to installation

In my opinion it went very well. I scheduled the installation weeks before the actual work was performed. JJAM's office staff was very professional and accommodating. The two gentlemen that installed the gutters were on time and completed the installation without any issues. One gentleman discussed the installation with me before actually starting the job. He was making sure he completely understood the task because some down spouts were different colors than the actual gutters. After that, the installation started and was completed in a few hours. Just in time for one of Orlando's thunderstorms. So far I am very pleased with the job.

It took a bit for them to get someone out to give the estimate but well worth the wait. The installers were professional, courteous and checked in periodically during the install to make sure I was pleased with the gutters. There was a tricky area near the front entry door that had to be custom and they did a nice job. I would recommend them to anyone who is interested in seamless gutters.

Splash guard installed at no cost to fix overflow caused by heavy flow at one point. The guard fixed the problem.

The work was professionally done. Scheduling the work was the only flaw. This work was a follow-up from the re-shingling of our roof completed by David Lundberg. No additional cost was incurred. David's staff was very proactive in getting JJAM to complete the work. However, JJAM’s office was slow and sometimes non-responsive in scheduling the work.

While there was a slight delay in getting the initial estimate, due to an unfortunate loss of a team member, once the estimate was provided, the work was accomplished with no delay. The installation team arrived promptly as scheduled and the entire job was completed within approximately two hours. The workmanship appears to be excellent, and we look forward to improved drainage and decreased maintenance for many years.

Jeff and his helper were on time and completed the job as quoted...without issues.

Gutters are not glamorous. They gave the estimate, which was about the same as another's. We were not home when they did the work, so I can't comment on their attitude or demeanor. But they got the job done and the gutters seem to be well-installed and channeling water as they are supposed to.

The installation seemed to go OK. Less than 3 months later I noticed leaking at the joints. I called JJAM and they told me that if there are leaves in the gutter, they would need to be cleaned out before they could repair the leaks. They quoted me $200. I found someone else to clean the gutter out for $75. I notified JJAM that the gutters were clean so they could come and fix the leaks. Months went by. Finally, I called up and was told that the $200 was for the gutter cleaning and the repair. They told me that I violated the terms of my contract by allowing leaves to build up in the gutter, so they would not be honoring their guarantee. I am very unhappy and will not be using JJAM again.

This company was responsive and performed a quick estimate. Work was completed within 4 weeks and looked very good.

It all went excellent. It did take a little time for them to get to the job because of it being peak seasons. I had one minor discrepancy with the job and they were very prompt in coming out and addressing the issue.

The salesperson was prompt, professional and low key, not high pressure as some were from other companies. The installers arrived early on the promised day and completed the job quickly, efficiently and well. The appearance and performance of the new gutters has been outstanding. The salesperson was very good at helping to suggest special downspout colors, location of downspouts, and made helpful suggestions regarding location and performance. She also showed us several options for top screen to help keep them clean and did not try to talk us into the most expensive option (as other companies did). I would recommend them highly!

Excellent experience. Work is far superior to other comparable work in Village and the installer was efficient, professional and very conscientious.

I got their name from the list and gave them a call. Gwen called me the next day and we setup a time to meet. She said I didn't need to be here but I wanted to make sure we were talking about the same things. She arrived on time, measured everything, explained what they were going to do and why, including some things I had not considered. Gwen left me a written proposal which I submitted to my home owners association. Two weeks later, I faxed the signed contract to them about 4:15 P.M. About 4:45 they called me and wanted to come out the next morning. I said fine. They showed up around 11:00 and left just after 12:00, having completed the installation and cleaned up. An hour later we had a medium level shower and they worked great.

Quick response and quote. In the end we went with another company, but JJAM response and pricing was very good.

The estimator came out & quickly figured up the estimate, told me a bit about the company and how much lead time they'd need to schedule the job. She also answered my questions. The price was comparable to their competitors. I liked that they provided seamless gutters and that they also offered a lifetime warranty. The fact that they had actually been in business for a while here helped too; so tired of fly by night rip off companies. I thought of questions after the estimator left and called her on the number she gave me and got answers easily and quickly. They also take credit so that helped me to get the work done sooner rather than later. I even wound up calling on a Wednesday and arranging for the work to be done on Friday afternoon as another job I was to have done fell through. I am considering having them replace some windows for me now. Professional & courteous employees who do good work. I don't think you could do better.

They will coming again in May to install screens in the gutters and clean the gutters. They are very good, and they will do the work, then bill you instead of having you pay immediately after the job. They give you an estimate, and if you agree to the work, they fit it into their schedule at the quickest possible time.