J and M Roofing Services Inc.

I am extremely disappointed with this company and their lack of communication with their customers during the process. Everything seemed great and the staff were friendly when trying to receive the sale, but once the sale was received things spiraled from there. They did not check with the town to receive a permit for my neighbors portion (hip) even though they were aware that they were installing the roof of my duplex, my hip, and the neighbors hip per mandate from my HOA. They started the work without my neighbor’s permit, ripping off all of my shingles already. They have now stopped work and stated they could not continue until their is a permit for the second duplex and are leaving my roof undone. My HOA stated they gave the information to them. The roofing company said they’d call me that evening with updates. (I did not receive a call) It has been two days the roof has been left this way, and with a lack of communication and apologetic nature. I have heard no updates and asked for the owners direct line. I have not heard from the owner as well. This type of communication is unprofessional and the steps that were missed are unacceptable. I was promised the work would take no longer than 2 days and it has certainly exceeded that. Please save yourself from the headache I have dealt with during this already hard time of year.

Prompt, excellent work, very easy to work with. One small problem 4 months after warranty was up, but they came right back July 2019 regardless, assessed the problem, and fixed it free.