Hessenauer Sprinkler Repair & Irrigation is a family owned business & has been trading since 1979 which makes us the longest established & most experienced irrigation contractor in the Orlando area. We are a licensed, bonded & insured irrigation contractor (license #IS0000383) that employs knowledgeable & experienced irrigation service technicians that are trained to service & repair all makes of equipment.
The service was prompt and efficient. In no time, the problem was identified and it took an hour to fix. I am thankful for good honest work at a good price.
Description of Work: He diagnosed the problem with the sprinkler control box. It was the rain sensor. He replaced it with a wireless rain sensor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$196
Mario N.
11/2012
5.0
irrigation systems
+ -1 more
The technician was nice and courteous, but never followed through on sending someone for a system evaluation.
Description of Work: Several sprinkler heads were repaired, and all heads checked for maximum coveraged. I asked for a new evaluation of my sprinkler system, but never got a follow-up response.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ronald D.
11/2012
5.0
irrigation systems
+ -1 more
In September, I contacted Hessenaur Sprinkler Repair for a service call. We have used Ian before and were very satisfied with him. He came out within two days and went over the sprinkler system, replacing some heads and making some adjustments so the water would not spray on the house. This was necessary because our community is going to begin using reclaimed water which will stain the house. Ian is a very friendly and personable guy who does an excellent job each time he comes out. HIs price is very reasonable as well I would recomment him to anyone.
Description of Work: Checked sprinkler system, adjusted and updated the system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$98.5
Vicki P.
10/2012
5.0
irrigation systems
+ -1 more
It turned out very well. I was extremely satisfied. I’ve had terrible experience in the past with other irrigation companies and it really surprised me how professional, timely and cost effective they were.
Description of Work: They completed basic maintenance repairs. He came out and evaluated my irrigation system; they replaced broken parts and installed a new rain sensor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joan D.
10/2012
5.0
irrigation systems, drain pipe
+ 0 more
Ian of Hessenauer Sprinkler Repair and Irrigation came to my house 2 months ago to give me an estimate for improving my irrigation system and installing a French drain. He was punctual and very professional. He explained the process to me in detail. I was impressed with his suggestions and decided to proceed with the project. Ian and his colleague arrived at my house on Oct. 15 and did a fantastic job. They started at 7:15 am and worked for the entire day. They did a very thorough, neat job, and they were meticulous about cleaning up. Ian also took the initiative to fix a broken water pipe that was not part of his project for me. I would highly recommend Hessenauer Sprinkler Repair and Irrigation to anyone who needs to improve their irrigation system, and I would use this service again.
Description of Work: I needed to improve my irrigation system and install a French drain to alleviate flooding around my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,528
Gail P.
10/2012
5.0
lawn service, irrigation systems, drain pipe
+ 1 more
French Drain installed to eliminate standing water in my side yard. The service was completed in a day and my yard looked great when they were done. They dug all the way to the street and replaced the sod so it didn't look like the yard had been dug up that day. They cleaned up after the job. Very professional, very easy to work with, very knowledgable about their job. I would highly recommend Hessenaur Sprinkler repair and Irrigation.
Description of Work: French Drain installed to eliminate standing water in my side yard. The service was completed in a day and my yard looked great when they were done. They dug all the way to the street and replaced the sod so it didn't look like the yard had been dug up that day. They cleaned up after the job. Very professional, very easy to work with, very knowledgable about their job. I would highly recommend Hessenaur Sprinkler repair and Irrigation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Mark C.
10/2012
5.0
irrigation systems
+ -1 more
Ian arrived at the time promised and did an excellent job of replacing the controller and installing a new rain sensor. His work is highly professional and he removed all non-working old equipment. He went through the setup of the new controller and rain sensor with me and I felt very comfortable after his expert explanation of how to program and make changes to the controller and rain sensor. I would highly recommend his services to anyone needing repair to an existing sprinkler system or to any lawn irrigation needs.
Description of Work: On October 9, I noticed that our sprinkler controller had gone bad. The LCD was only displaying 8s and there was no way to see what settings were actually present. The next day I emailed Ian of Hessenauer Sprinkler Repair and Irrigation to set up an appointment for service. I also needed my rain sensor replaced because it had not worked for some time. He responded by email within an hour and said he would be available to replace the controller and rain sensor the same afternoon.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$472
Churchill T.
10/2012
5.0
irrigation systems
+ -1 more
On a Saturday the technician came out and fixed it. They were efficient and did a great job. They were very polite, considerate and nice when they came out.
Description of Work: We had a valve that had exploded and it was flooding our yard.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
JACK C.
08/2012
5.0
irrigation systems
+ -1 more
He dug out around the root and removed what was needed. Repaired the pipe, another head and made adjustments.All done in about 2 hours.Very good, I would use them again.
Description of Work: Broken 4 way joint, rooted in, replaced 1 rotor sprinkler, adjusted and check out entire system.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Jean H.
08/2012
5.0
irrigation systems
+ -1 more
Sterling was very professioal and trustworthy. He gave us ideas of what we could do to improve our sprinkler system, but was very honest about the need and urgency of doing so. (For example, we are not concerned as much about our back yard as our front yard.) I would definitely call them again for any sprinkler system issues.
Description of Work: Sterling cameout and checked our sprinkler system to see if all areas of the lawn were getting watered. He also fixed a sprinkler head that was leaking.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$63
Tami R.
08/2012
1.0
irrigation systems
+ -1 more
ABSOLUTE HORRIBE EXPERIENCE. STILL HAVE THE LEAK AND THIS COMPANY DOES NOT WORK THE PUBLISHED HOURS ON THE SITE. VERY UNPROFESSIONAL PHONE COMMUNICATION. WOULD NOT RECOMMEND AT ALL.
Description of Work: I spoke with the wife's owner on Friday who promsied a call on Friday night or Saturday morning. By 0830 I had not received a call on Saturday so I phoned. I had a leaking irrigations system which OUC confirmed on Friday morning I needed fixed as soon as possible. She seemed offeneded I called so early and had me wait for 1 minute and 37 seconds while she got the appointment book. She then informed me the next appointment time was the next Thursday and they did not work on the weekends. Mind you I have an irrigation system I can't cut off leaking into my yard. Also, on Angie's list their stated hours on Saturday are 8:30am-3:00pm. How unprofessional. On Friday she should have told me to look elsewhere for emergency work. I WOULD NOT RECOMMEND THIS COMPANY. VERY UNPROFESSIONAL. I WAS PATIENT WAITED AND ONLY PHONED DURING BUSINESS HOURS. Update: Still Satruday morning and still leaking. I dug up and found the leaking sprinker area on my own but could not figure out how to repair. I phoned Ground Source Landscaping and the owner Joe Mouad answered right away. Leak, no problem. Will have a service tech by noon to repair. Told me if later than noon will call but will be today. Now, this company has not performed the service but so far I am very impressed with the professionalism and the fact they wok the hourse they have published on Angies List. Again, if you are a residential customer and need a good company that can respond to your request DON'T USE Hessenauer Sprinkler Repair & Irrigation
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Hessenauer Sprinkler Repair & Irrigation
In response to your report on Angies List this weekend. We were both dismayed and surpised to read your comments as we pride ourselves on our professionalism and customer service, and our service to the Orlando community for 33 years. But Angies List reports are supposed to be factually correct and above all truthful, yours was neither. When we spoke on Friday concerning the leak you did not convey that it was an emergency and as I stated Ian was in Tampa all day and would not be able to call you until either Friday night or Saturday morning depending on when the meeting he was attending finished. Our stated business hours are Monday – Friday 7am-6pm, we are not open at the weekend and do not offer an emergency service, and never have. I am not sure where you got the 8.30am – 3pm from but it was not from our Angies List listing or our website, it appears you confused us with a different company. When you called on Saturday morning you were calling our home where we divert calls out of office hours, it was just after 8.30am. We were intending to call you after 9am as we think that 8.30am is a little early to call a customer at the weekend as they maybe enjoying a lay in as we were. The 1 minute 37 seconds you mentioned was due to the fact that we had to start the computer that holds our diaries to see what appointment was available, our first appointment in your area was Thursday. I did mention that we are not open at the weekend when you said you couldn’t wait until Thursday and if you had said then about our hours we could have identified YOUR error and saved ourselves all this upset. The basis and concept of Angies List is that consumers such as yourself can give honest, factual reports about contractors, service suppliers, retailers, medical professionals etc etc and their experience so that other consumers can make informed decisions on which company to deal with. Angies List is not a sounding board to make petty childish comments when you don’t get what you want. The fact that you go on to promote a company that you had only spoken to that morning and not actually dealt with was both wrong and extremely shortsighted. When you spoke to us twice on Friday to seek our expert opinion you obviously thought we matched up to our almost 6 year record on Angies List and our 5 consecutive years of Super Service Awards and 155 current reports. In fact you were so keen to use us that you called 3 minutes after our office supposedly opened on Saturday morning (8.30-3??!!). I can only assume your subsequent rant was in response to your disappointment at not being able to use Orlando’s most highly rated irrigation and drainage company. I can see that you do not use Angies List often as you have only left 5 reports since 2010, but reports such as this do not uphold the philosophy behind Angie Hicks and her mission with Angies List and certainly do not help other Angies List members.
Michael W.
07/2012
5.0
drain pipe
+ -1 more
It went very well, everything Ian suggested made sense and I think this will be a great solution to out drainage problems. He was a consumate proffesional and a pleasure to do business with.
Description of Work: Ian came out to restructure two french drain systems that had just been installed in January. the orriginal contractor did not know what he was doing in regard to creating a proper french drain. Upon inspection Ian suggested that a french drain wasn't the best option for our situation and suggested running a buried 4" pipe down closer to the retention pond in the back. so on both sides of the house he dug up the pipes that had been placed of the "french drains" and dug two trenches out to the pond area and placed spillover boxes on the ends which sit just under the surface of the soil.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Response from Hessenauer Sprinkler Repair & Irrigation
A pleasure to deal with you too member. Thank you for your kind comments
DAVID P.
07/2012
5.0
irrigation systems
+ -1 more
Hessenauer Sprinkler Repair & Irrigation did a great job. I now have great coverage on my lawn, with timed control.
Description of Work: Ian and his company came out, gave me an estimate to re-engineer my fromt lawn sprinkler system. Ian and his crew showed up when expected and did an excellent job putting in a top quality lawn irrigation system. Very professional, prompt, great pricing, and could highly recommend this contractor for all your irrigation needs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Response from Hessenauer Sprinkler Repair & Irrigation
Thank you sir a pleasure to do business with you too, we look forward to the next time we maybe of service
Wendy P.
06/2012
5.0
irrigation systems
+ -1 more
When I was a young lawyer, a senior partner told me that my job was to "make him look good". That objective included more than just completing assigned tasks. It required me to anticipate problems, to suggest solutions, to be reliable, and to be skillful and adept enough to handle just about anything that was thrown my way. Hessenauer -- including Ian, Sterling, and Emma -- "make me look good". They are as responsive as can be, and they do what they say they are going to do when they say they are going to do it. And, they do it well. What else is there? I also love that it is a family-run business, and I admire how hard they work to keep their customers satisfied. I am lucky to have them on my side. [Standing up and applauding them!] Bravo and Brava!
Description of Work: Most recently, during a quarterly maintenance check, they unclogged some sprinkler heads and repaired and repositioned others. Over the past several years, Hessenauer has performed the following on my half acre property: installation of irrigation meter overflow valve, installation of rain sensor, regular quarterly maintenance, numerous repairs, and repositioning of heads as the landscape changed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Response from Hessenauer Sprinkler Repair & Irrigation
Dealing with customers like you makes us look good - your faith in us makes us proud, your subsequent help in growing our company and your personal recommendations are very much appreciated - thank you
Daniel E.
06/2012
5.0
irrigation systems
+ -1 more
I had a few other estimates for this work and Hessenauer was by far the most professional and I could tell from the moment I answered the door. Everything was done within the time frame given. All of my questions were answered and all of my phone calls returned promptly. If they said they would be at my house at 8:00 AM, they showed up on the dot. I had raked some mulch out of the way in the flower beds so they wouldn't destroy it when they trenched.. And when they were done I expected to go outside and put the mulch back in place but it had already been done for me! I highly recommend this company. I will use them for all of my future irrigation needs.
Description of Work: Complete new irrigation system for my front yard. 3 zones, rain sensor, backflow pump, controller... everything
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
shuan L.
06/2012
5.0
irrigation systems
+ -1 more
Ian is the best among all lake irrigation system installers I have looked up on line and interviewed in person. He is professional, right on time for both initial and job appointments. Ian is very patient in explaining the job. Among many aspects I liked him about, I found his job proposal was the best among all. It was very detailed, down to every piece of materials that would be used. The pump has been working beautifully! I highly recommend Ian for your irrigation job. shuan
Description of Work: Installation of lake irrigation system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Betty D.
05/2012
5.0
irrigation systems
+ -1 more
Ian Hessenauer of Hessenauer Sprinkler Repair and Irrigation installed a 4-zone front/side yard irrigation system at my residence on 05/22/12. I had originally contacted him in 03/12 and he came out promptly to measure and provide an estimate & quickly scheduled my installation once i recontacted him in early May. He arrived promptly on the day of scheduled installation and shortly thereafter so did his crew of two. It should be noted that as an owner of the company, Ian not only was the first to arrive on installation day but also remained onsite and worked right along with his crew for the entire day. These 3 men worked diligently despite the heat in what probably could be described as an irrigation installer's nightmare of a yard with huge oak roots that they had to incorporate/work around during the course of the installation. After a 12+ hour day for Ian, he had the new system up and running. He took care to walk me thru the system and to make certain that I understood what he was telling me lol since i'm somewhat tech deprived. Doing business with Hessenauer Sprinkler Repair & Irrigation was a superbly professional, pleasant, and EASY experience from start to finish. But that all companies were of this caliber, we wouldn't need an Angie's List!
Description of Work: Hessenauer Irrigation installed a 4-zone irrigation system at my residence.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,071
Claudia K.
05/2012
5.0
irrigation systems
+ -1 more
OUTSTANDING! The workers arrived exactly at the agreed upon time. The job was completed professionally. Tarps were used for holding soil during trench digging so the site was keep extremely clean. They ran into a problem requiring an extra line and head due to low water pressure. I told the principal that I was willing to pay extra since this was an unexpected cost. My bill did not change - - - he stood by his initial price. Both men worked hard for 11 hours to complete the work. Strongly recommend them.
Description of Work: After landscape changes our irrigation system needed rerouting and updating. A very complete onsite evaluation was conducted. Two days later I received a comprehensive plan with cost. The plan called for changing lines in our back yard and replacing and adding additional heads in our front yard. I accepted the purposal and the work was scheduled.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Adam B.
04/2012
5.0
irrigation systems
+ -1 more
Fixed the problem in less than a couple hours and at a cost of less than expected. Very nice people.
Description of Work: Diagnosed sprinkler issue and fixed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Michael B.
04/2012
5.0
irrigation systems
+ -1 more
Service was quick and professional. I have no complaints. They were efficient while working and finished the valve replacement in about an hour. As for quality, I don't exactly have a long term test to provide you with but everything is working great now!
Description of Work: Replaced one valve on a zone that was stuck on.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$144.68
Liz B.
04/2012
5.0
irrigation systems
+ -1 more
My sprinkler system that was recently installed by another company, with repairs and additions by yet another company, was in disrepair and still not working/covering correctly. A third irrigation company wanted $3,300 to replace the entire system - ludicrous! I joined Angie's List with the sole purpose of finding the right irrigation company. As it turned out, I found a terrific company - the fourth irrigation company turned out to be a charm! When I called Hessenauer Irrigation, I already knew their good ratings here on Angie's List so when Emma answered the phone, it only took a minute for me to know I found the right company. She sent Sterling, a real gentleman and expert as well, to assess my needs. We cemented the deal immediately and he performed the work perfectly in time to save my new landscape from further harm. I couldn't be happier!
Description of Work: Repaired existing sprinkler system, added a valve and drip lines, changed heads to the proper ones and got total water coverage to the landscape.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Willard G.
04/2012
5.0
irrigation systems
+ -1 more
I thought my irrigation pump or much more needed to be replaced. I am so used to companies up selling that I was pleasantly surprised that Ian with Hessenauer didn't even attempt it. Don't misunderstand there was plenty of opportunity but he assessed the problem and fixed what was wrong not what could go wrong in the distant future. Given all that he did and the time it took him to accomplish the tasks the price was excellent. Hessenhauer will be the only company I call for irrigation needs.
Description of Work: The irrigation controller was replaced. Installed pressure relief valve. Inspected the lake filter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
John M.
04/2012
5.0
irrigation systems
+ -1 more
Super job start to finish. Everything was done as stated. As stated abovr Ian installed a new irrigation pump for my lawn.
Description of Work: Ian did a wonderful job on a new pump instilation for my irrigation system. He explained exactly what was needed and why. He followed up with a call telling me he had what was neeeded for the job and what time to expect him. He was very helpful and I would reccomend him to anyone. Thanks Ian.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$704
Mark C.
04/2012
5.0
irrigation systems
+ -1 more
The service went well and now we have complete coverage of the backyard lawn. Ian removed the filter screens in the pop up heads that required replacing and installed new screens since they had debris in them. He was very thorough in fixing the problem sprinklers.
Description of Work: Last July (2011) Hessenauer installed a sprinkler system in our backyard after we had put in a pool. We installed zoysia sod in late October. After the lawn became established this spring, we noticed several areas that were not getting good coverage since the grass did not green up after the spring fertilizer application. We called Ian of Hessenauer to see if he would come out and adjust the sprinkler coverage to remediate the brown areas. The appointment was scheduled for the following week and Ian arrived on time. He checked out the entire coverage in the back yard. He adjusted some of the sprinklers to get better coverage, installed new sprinkler heads in some of the pop-ups to increase the throw from 8 to 10 feet and set the water time on the central control box to ensure the lawn would get the required amount of irrigation each week. This was done under his initial installation charge and was not an additional cost.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Lawn Irrigation,
Drain Pipe Installation,
Wells and Pumps,
Lawn and Yard Work,
Gutters
FAQ
Hessenauer Sprinkler Repair & Irrigation is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Saturday: Closed
Hessenauer Sprinkler Repair & Irrigation accepts the following forms of payment: American Express,Check,MasterCard,Visa
No, Hessenauer Sprinkler Repair & Irrigation does not offer free project estimates.
No, Hessenauer Sprinkler Repair & Irrigation does not offer eco-friendly accreditations.
No, Hessenauer Sprinkler Repair & Irrigation does not offer a senior discount.
No, Hessenauer Sprinkler Repair & Irrigation does not offer emergency services.