Complete Air Mechanical

Called for an assessment and Frank, the technician, was able to identify a couple issues and get our problems resolved quickly.

Matthew got the job done quickly! Provided tips to prevent future issues and explained everything in fashion a kid could understand. Very reasonable. Highly recommend this company for all your HVAC needs!

I learned the hard way about hiring a company before doing the research on it. A word to the wise read the bad reviews on this company before signing the contract. Many of these bad reviews are similar in a way and this if this company continues their substandard work and or what other faults they have they will continue having poor ratings possibly causing fewer new customers .They have a contract for one reason and that’s too lock you in as a customer . To cancel contract you will have to pay additional $. Reputable companies do not require a contract. You pay the full amount upfront therefore, you do not have an amount to pay to cancel their service.

Complete Air Mechanical has always been excellent.

Matt identified the problem with the coil during the HVAC tune from First American Home Warranty. The coil will now be replaced as part of my annual contract.

Tried to call this company because they where on the Angie list. Tried to explain to the lady I wanted to hire them becoase someone cancelled on me this morning. The lady was rude and then another lady tried to start yelling. I would not recommend this company for any work. Very unprofessional.

I am a professional property manager and I always work with many different contractors. Complete Air Mechanical is the worst contractor I ever see in many years. I don’t think I will see even worst contractor in the future! I bought American Home Shield (AHS) for all of my managed properties. The AC doesn’t work recently in one of my properties. AHS assigned Complete Air as my contractor. Complete Air came two times, first time they told me that they need replace the capacitor of the and they did. The AC only worked for a couple days and then stopped again. Complete Air came second time. They didn’t mention anything about “pre-existing” condition when they were at my property. But when they went back office and submitted report to AHS, they told AHS it is a pre-existing problem. Unfortunately AHS blind trust whatever the contractor said, and denied my service request. I have to spend more than $7000 to replace the AC completely. I certainly called AHS, AHS promised that they can reimburse the cost if Complete Air can modify their report. In the next two weeks, I called Complete Air every day and I was told I need to talk with the manager “Melissa”. I left tons of messages for her but she never call me back. Finally today I drove to their office and I told them that I wouldn’t leave until I talk with Melissa. Unfortunately and not surprised, Melissa is so mean, rude, and didn’t show any professionalism. I don’t know how the owner of Complete Air can tolerate such bad customer service in his company. I will not be surprised to learn Complete Air will continue to lose customer and close very soon! Never hire them! I have called ASH all my experience. Don’t waste your time and money on Complete Air!

Utilized this company through American Home Shield for two service calls in the past 10 months. Both times James, the tech, told us, before even making an evvaluation of the problem, that we needed a whole new system. Last week he evaluated the problem and found a leaking core. Stated AHS would never pay to repair, that we could repair at our expense a week later, or we could put in a NEW system the next day. We said we would wait to see what AHS would do. So we have been without A/C for a week while we waited for Complete Air to file the assessment and get a repair. Yesterday, I called AHS to find the status of the repair and was told the tech, James, had filed the issue as a leaking core, NOT DUE TO NORMAL WEAR AND TEAR. As such not covered by AHS. Now let us be perfectly clear. The unit is 15 years old! It is 2 miles from the Atlantic Ocean! It has been repaired THREE times in 3 years for coolant leaks! But a core leak is NOT NORMAL WEAR AND TEAR? So Complete Air Mechanical of Central Flordia got our repair claim denied, making it necessary to replace the system. Now I just saying, you be the judge as to whether this is a company you want to do business with! JUST SAYING!

I have had Complete Air Mechanical for many years and every service call has met my expectations. I recommend them highly.

STAY AWAY!!!! After being told by the tech (Carlos) that he would submit his report to our home warranty company today, I simply called to follow up and see if it was done yet. I spoke with Lisa in the office and she was EXTREMELY rude and unprofessional. She said she needs 24-48 hours and that it would not be done today. That is fine, but it was not what the tech told us this morning. She then starting saying "the tech would never tell you that it would be done today." So I asked her if she thought I was just making it up or hearing things? (Meanwhile, I have the conversation recorded on our Ring security camera and have verified that he told me it would be submitted today) His exact words--"oh yeah, we'll send it all in today." Lisa started screaming even more on the phone with me about how busy she is and about how much work she does in the office. It's like she started having a panic attack due to all the work she had to do. Then.... she hangs up on me! I called back and spoke with Candice, who said she understood my frustration. In the background I could hear Lisa yelling at someone else again. Telling them what happened and that she’s not going to deal with it. “She works too hard!!!” Now, I’ve received a notification from them that the job is “completed.” I guess they’re not able to help now because Lisa is so busy. What a joke!! You all should be ashamed of yourselves and your customer service skills. If you can’t keep up with the pace of the company, resign! Be thankful you have a job and do it. I’ve asked the owner, Melissa Sipple to reach out to me. Let’s see if she is as incompetent as the rest.

Great! Prompt, knowledgeable, professional, personable!

My previous AC service provider retired. I used Angi to locate a new service provider and selected Complete Air Mechanical. This company offers a "discount for an Angi referral." Be forewarned – the promised Angi discount only applies to a one-time service call. If you sign-up for one of their annual service contracts, as I did, you will not receive any Angi discount. In that case, there is no benefit in contacting Complete Air Mechanical via Angi as you will pay the same price as any person calling direct without Angi. The provider does not seem to value Angi as a source for new customers. As part of the annual service contract that I selected, I did receive a service call for the annual inspection; the service person was pleasant, and everything checked out fine. Six months later, my AC stopped cooling and I arranged another service call from Complete Air Mechanical. It was determined that there must be a leak in the system that let the coolant escape. Because the system was old, it was also determined that I needed to replace the system. I was quoted a price in two phases to replace my existing AC heat pump system, which seemed a little high. I was also offered a “stop-gap” repair to tide me over until the unit was replaced; this consisted of a leak sealant plus more coolant. The charge was over $324. I was under the impression that the repair would buy me at least a week or two. However, within only six hours, my existing system was no longer cooling again. I do not think six hours of cooling is worth $500; if I had known this was going to be the result, I never would have authorized an expenditure of $500. The next day a company representative called to see if I decided to move ahead with the new installation they had quoted. I complained about being charged $500 for six hours of cooling; the representative did not even offer an insecure “I’m so sorry to hear that,” nor was I offered a refund or an additional $500 discount on a new system installation -- no consideration of any kind! Apparently, this company is not the least bit interested in customer satisfaction. I have since terminated my service contract with Complete Air Mechanical and I will never do business with them again. I do not recommend them to you or anyone else.

Service was excellent. Everything was explained.

**Check Yelp reviews as well** Was assigned them by American Home Shield. True to the pattern here they took a week to come. Man that came said our system (4 years old) was leaking and completely out of coolant and I quote, he said “I’ve never seen that before” and that we needed new copper pipes. Of course AHS said this wasn’t covered so I’m thinking if not covered I’m going to go with someone trusted and has good reviews, Nunez AC. I called them at 7PM the night I found all this out. It is now 10:42 AM the next day and he was here and diagnosed the problem in literally 10 minutes and no where near what this company told us - #1 it is a valve (which has happened in the past) AND #2 Coolant/Freon is full. Complete Air Mechanical of Central FL should be ashamed of themselves and should just sell used cars - they are dirty and dishonest! I’ll be cancelling my AHS as soon as I can too! If any questions to the validity of this just respond and I will provide copy of the invoice left with us. IF YOUR HOME WARRANTY ASSIGNS THEM ASK TO BE REASSIGNED. USING THEM WILL BE A WASTE OF YOUR TIME AND MONEY!

Wayne is a very experienced AC technician, and he repaired our AC with amazing results. Thank you for sending him out to us.

Service was done done quickly, technician was both professional and pleasant.

Will worked with my son (who lives in the property) and taught him how to keep the same thing from happening again. Nice work!

great - very professional - office staff and technicians. Answered all our questions and made sure everything worked correctly.

Very professional. They called to set up an appointment right away and the tech came over to our house on time. They did a great job cleaning and sanitizing all the air ducts in our house and the place smells great. Would definitely hire them again!

Tech came to our house on time and finished in a very prompt manner. He was friendly and professional. We had 12 vents cleaned and sanitized and the place smells great.

Tech did a great job , very timely , cleanly , pleasant. Highly recommended. Really great job.

Michael was on time and very professional. He checked out the system; made sure everything was running right. He was informative and gave us a tech tip for a better filter for the air handler. He took time to show us how; something that I didn't know about. Two thumbs up for Complete Air Mechanical. I will only be using them in the future.

On August 21, 2021 our home air conditioner stopped working. On August 21st my wife completed a request with our home warranty company, American Home Shield (AHS). The vendor that was assigned to us was Complete Air Mechanical of Central Florida. I immediately contacted Complete Air to see when they would be able to come out to our home. I was informed that they wouldn't be able to come out to our home until August 23rd. On August 23rd when the tech came out, he indicated that we had a leak on the inside and outside therefore the entire system needed to be replaced. The tech indicated that they would need to contact AHS to see if they wanted to have the unit repaired or if they would replace the entire unit. We were told that someone from Complete Air would contact us within a day or two to let us know. On August 25th I contacted Complete Air and spoke with Deborah to follow up with the status of Complete Air's communication with AHS. I was advised that communication with AHS had not been completed as of the 25th but she would work on it. On August 26th I contacted Deborah to follow up. Deborah indicated that AHS had agreed to replace the entire system. We were told that AHS would need to order the parts. Between August 27- September 6th, my wife and I contacted both AHS and Complete Air in order to get an update on the parts being ordered. During that time neither AHS or complete Air could provide us with the status of the parts. On September 7th, I spoke with AHS who indicated that the parts had been ordered and Complete Air should be able to have the parts by September 14th or sooner. On September 9th my wife followed up with Deborah to schedule the AC repair since the parts had been ordered. Deborah informed my wife that AHS had ordered the wrong heat strip part. Deborah indicated that a new heat strip needed to be ordered. On September 9th my wife contacted AHS. AHS indicated to my wife that the Complete Air provided them with the wrong part number to order. From September 9-13, we contacted both AHS and Complete Air who both would only point the finger at each other. The communication with Complete Air was a nightmare. We would call and never be able to get Deborah on the phone. Whenever we were able to get Deborah on the phone, she indicated that she would call us back and never do. While AHS and Complete Air are out playing a blame game, my family (two small children) and I are having to deal with sitting in a hot Florida house. I've stressed both to AHS and complete Air that my 6 year old isn't able to sustain so much heat. I've also stressed that I have solid hardwood floors that are meant to be a certain temperature or they start to expand. Welp during the process I learned that my son's health and my flooring issue is neither AHS nor Complete Air's priority. We're going on our 4th week with no AC in this hot Florida weather.

The tech was very friendly and reliable. He quickly diagnosed and resolved my problem.

Great! Johny cleaned the duct, tested it and found additional obstruction, then cleaned until all clear.