CLOSET FACTORY

AVOID CLOSET FACTORY- -DO NOT CALL THEM, DO NOT HIRE THEM. I put out a large residential job for bids to 4 companies. I have a negative warning about only one: Closet Factory . HARD-SELL SALES PLOY - THEY DO NOT LET YOU HAVE A PAPER OR DIGITAL COPIES OF YOUR DESIGN. Jessica, my designer, required me to go through a long presentation on her laptop, where you see the computer design on a screen and you have to make decisions or changes there. It takes too much time; you will have nothing to take with you to think about; and you have to hope to have memorized it. If you want to see your design again, you have to see it on her screen during another appointment. The designer reluctantly e-mailed me photos of her computer screen only, which bordered onr ridiculous. THEY COPIED DESIGNS BY OTHER BIDDERS Jessica did not hesitate to ask (in writing via e-mail) that I provide the design drawings from one of her competitiors so she could design part of the project. I was astounded at this blatent attempt at plagerism. IF YOU DO NOT GIVE THEM THE JOB, YOU ARE IN FOR AN INSULTING , UNPLEASANT DRESSING-DOWN I was kind enough to phone each vendor/bidder who did not get the job to call and thank them for their kind efforts, including Closet Factory. Jessica launched into a most insulting rant, where, among other angry outbursts, she accused me of taking her designs and providing them to a competitor and getting them to under-bid Closet Factory. I had not done this; she had no basis for saying it; and ironically Closet Factory/Jessica is the only closet company that asked me to send competitors’ drawings so they could use them! Jessica’s behavior shows that she either forgot that she had put her request in writing, or she is simply a most angry, uprofessional person. NON-EXISTANT, BAD CUSTOMER SERVICE I tried twice to call Jessia’s local manager about all of this. No manager would take my call. I stated the reason for my calls: to provide feedback on the work of his company and my designer. I left messages. Nothing. Jack Green, the newest manager, was actually there, but I was told he was “too busy to take my call.” He never called. Mr. Green and Closet Factory apparantly do not care to hear from their customers. In summary, do not ever use Closet Factory. If you do, you will have to endure a long sales presentation; you may not be given copies of your design; you may possibly be shown designs actually done by someone else; you may be subject to a nasty rant by phone if you do not hirie them; and you may have zero customer service.

Very unhappy with the service! After the initial design consult, we waited 4 weeks and no one ever got back with us. We tried contacting the company various times both through Angies list and by phone, but we never got an answer! NOT HAPPY!

Yuli did a great job listening to what I wanted and needed to store. She maximized the design to utilize all the space and now I have extra room for future items. Installation was great and I have had no issues. Yuli even came by during the installation to see how it was going which I didn't expect but did appreciate.

They were expensive. They were detailed for the work they did.

This project went very well. The design process took quite a bit of time and effort, but the designer (Jennifer) was patient, thorough, and helpful. The installation part went well too. There was one slight disconnect having to do with baseboards but that was quickly and satisfactorily resolved by one of the owners. The Closet Factory is top-notch.

Net net, this is a reasonably competent provider of services within a limited range: We are happy with the fit and finish of the garage and pantry solutions but only because they are behind the closed doors of the garage and pantry. The higher finish required for a living area installation appears to be beyond their capability in normal commercial practice (though they have some "display" installations that will take your breath away). The good: We have some large well built cabinets in our garages that provide capacious covered storage. The build includes some really innovative integrated extruded handles that are some 10 feet in length (more about that later). We expect them to be servicable for many years. The pantry solution is simple and functional. We replaced a custom set of cherrywood shelves with a less expensive white melamine solution from Clost Factory - we like the new ones a lot better because the dimensions are better than what they replaced. The bad: 1. Timeliness: The installation of our products was well outside the commitment made at time of sale, in part because critical components were not available to the company (they sold what they did not have). They missed the initial delivery date because they did not make timely manufacture of our cabinets. They attempted to substitute a redesigned "split door and handle" solution to fulfill the order. They ultimately substituted a foreign manufacturer's extruded handle to meet the original design spec (if not the handle as quoted). Because they missed installation dates that impacted other contractors, our entire project was pushed back months (only completing in May from a scheduled from committed March and April completion dates). Our other contractors were better able to reschedule around Closet Factory's problems than Closet Factory was: We got pushed to the end of the line when they missed their original window. 2. Quality: While the garage and pantry installs are satisfactory, the higher finish game room installation we sought was unacceptable. Materials of construction - particularly the Wilsonart solid surface - were not up to expectation in appearance. The seller, Martha Cohen, sold the solution by presenting a high finish job completed at an estate off Ponte Vedra Boulevard. From the chips and gaps in the Wilsonart surface to the clumsy fit of the actual cabinetry, this was below par versus comparably priced offerings from local cabinet companies. We rejected it (although we paid the full price for the install, honoring our contract). 3. The salesman: Martha Cohen represents Closet Factory in our market. In the course of making her sale to us, she also sold an us a flooring solution from a company called Advanced Coating Technologies of Orlando, FL (it is unclear if they are affiliated with the operator of the Closet Factory (franchise) in Longwood). While the flooring proved to be a pretty high quality finish (and the installer stood behind and corrected some installation defects), the sales technique of Cohen up-selling us is dubious. In the course of discussing our project she learned we were planning the installation with another local contracor (one of our neighbors it turns out). She confided that we could not proceed with our chosen contractor because his firm was embroiled in numerous lawsuits throughout Jacksonville for quality and performance issues (not checked until after the fact, and not true either. Shame on Cohen for the representation, shame on us for taking her at her word). 4. Angie's List: We found this contractor on Angie's List. We found the contractor's performance completely out of line with the expectation created by the reviews on the site. And we weren't offered an Angie's List discount (forget about a customer price adjustment for uninstalled lighting and other off the shelf items not delivered). Look elsewhere.

The installer was professional; took care to protect the elevator coming up. Installation was "perfection".

It was very efficiently done. Clean up was well done. Showed up on time. Looks professional.

Roxanne was our salesperson at Closet Factory. We enjoyed working with her. She was very professional and explained every detail. The quality of the closet system is outstanding. We didn't think there was anyway we would be able to get everything we wanted in our closet and we actually have some areas that aren't being used - which is a great surprise. The garage cabinets are perfect and the quality is great. The epoxy floor looks wonderful. We went with a gray/white/black combination on the floor and black/gray cabinets. We did have to have the garage floor resealed again because several areas were missed on the initial application. However, they came out promptly and fixed the problem. We believe you really find out what kind of company you are working with when problems are promptly addressed and corrected. We wouldn't hesitate to use this company again and would certainly want Roxanne to be our salesperson.

There was quite a delay between the ordering and installing dates. Aprox 2 months. Other than that, a professional job. Love the closet now, wish I had don't this years ago.

I will give them F all the way. That place is terrible. I will never recommend and do business with them again. Their workmanship is the crappiest, when you tell them try to give the correct stuff. I am so upset with my wife for even allowing them in my house. I can say, if there is a negative F, I will give them. It is actually terrible. Their workmanship is actually the worst. I do not know how they got an A rating on Angie’s list. I cannot believe that they only came to my house and did the shitty and terrible work and quality. They must come back to my house. I refuse to pay the final payment to get them to come back. And still did not fix it right. I did not hear from them again. Never quick to give them to come back and finish or correct anything. The last time was August this year. The price was high but the quality of work they provided and the actual product is not worth the money to pay.

Bonnie came out and had us scheduled for a 2 hour appointment. After taking the measurements for both jobs and deciding the details she then proceeded to draw up the diagrams and developing the quote. She finished the quote for the study and started the one for the family room, but then had to leave to go to another appointment. She told us she would send the other quote later that day, but we never heard from her again. We decided to go with someone else who had an all wood design vs particle board and who was much more responsive, even though more expensive.

The plans were drawn up. I met with the designer and the worked commenced with me out of town. When I moved in all was ready for my clothes to be hung and put in drawers. I needed some additional work which was done after I arrived. Some glitches with this work but handled efficiently.

I contacted her when i hadn't gotten the designs 10 days later. She promised to get back in touch when she returned. I sent a note giving her a good time to call to schedule. 6 weeks later, she sent me an email asking me to meet her at the home show 45 minutes from my home to see the designs. I was actually busy that day and emailed back. I have not heard from her again. Eventually I hired Island Woodworking to install the master closets and shelving in the TV out cove. I still do not have my pantry, second bedroom closet or the closet under the stairs. i am very disappointed that I have not been able to get the designs which sounded interesting so that i might hire this company.

This company is great. Martha, the designer, comes in to draw the plans. She spends as much time as needed and never seemed rushed. She has a great ability to take what you are saying and convert it to a design. Our installer was Jaime and he was awesome. He did both our project, was very professional and courteous and timely. I gave this company an A for price, but in all honesty, we did not even compare with other companies so I do not know how their price compares. But it was in our budget and we liked what we saw.

The installer show up on time and explained to me what he was going to do and how long will it take to performed his job. Then he went into every detail to my expectation. After an hour or so the Connie the sales represantive show up at my house to see how everything were going. She explained everything to me. At the end of the installation I could not believe how beautiful everything look. Then I proceed to put everything in the closet. To my surprise, everything fit and I still have more room to fill. It is not cheap but It is all worth it. I am glad I have decided to do.the job.. Good Job Closet Factory..

the designer was very informative and provided a clear copy of her design. The installer worked quickly and neatly. I pleased with both the designer and the installer. I am very pleased with the finished system. I would recommend this company.

Bonnie, the designer, arrived at the designated time and was very professional and a joy to talk to. She drew up designs for the library units, showed me the samples that complimented my existing cabinetry, and presented a beautifully designed library. She then presented me with the price, which was within my budget. After much consideration I decided to go with an interior design company, ONLY, due to the fact that they could provide not only the wall units, but the furniture and accessories that would complete the design of the room. I did this due to the fact that my husband and I are very busy people and did not have the time to finish this design on our new home. I would recommend Bonnie highly, and I will use her excellent design skills for my laundry redo.

It was easy she gave us a date and we demo'ed the closet ourselves, then we painted the wall and added wood floors in one weekend to be ready for them to come in and add the closets. It was in and done in 1 day .The hanging area our top and bottom racks in a mahagony case with nice chrome bars. I have to but more clothes just to fill it up. LOL. We both had valet bars installed. A littl bar that you pull out to hang your clothes on when packing or just to have your clothes ready for the next day it really handy. We had one minor problem both walk in closets are the same size. My husband had his designed one way I had mine design another way( more shoe room of course). We were not home for the insulation my daugheter was and he did not ask her with closet was whose so in the end we had to switch sides. But it works out great that way now so easy peasy. So if you are stuck on where you want to be make sure you mark who's is who's. So do all your own demo. If they do it was advised they would rough spackel the walls and be done. So if you want to paint and do new floors do it all before because all the racks are in a case so you dont want to be hitting it and marking it up. And make sure you evertyhing you can to make your closets more functional I love my closet now. The way it is designed I gained more space.

I had three different companies bid for my custom closet. Closet Factory was the most expensive on the same design, however they did meet and beat thier competition by $100. I worked with Chris from start to finish and it was a great experience. She was not pushy or annoying like every other company I dealt with when getting proposals. She even let me tour a house that was getting several closets installed so I can speak to the owner and see the work myself. After I saw the work, I signed because it was perfect. On the day of installation they arrived on time and took two days to do the work. The installer was EXCELLENT. He did not take any shortcuts and really spent his time to make sure it was exceptional, and it was. He cleaned up all his work and left without a trace. The finished product is amazing and everyone that sees it is blown away.

I solicited bids for fabricating and installing closet systems in three closets of a new home in St. Augustine. At the time, I was living in Orlando and met with prospective suppliers, including Closet Factory, at my home there. The Closet Factory rep arrived as scheduled, provided good advice to adjust my self-drawn plans, and gave an estimate for the cost of the work. Over time, I made adjustments to my measurements and corresponded with my chosen finalists via email. After I asked each finalist to give me a bottom-line price, I waited beyond my suggested deadline for a response from Closet Factory. Unfortunately, the response did not arrive until after I awarded the work to another company. The reason given for the delay was a problem with the rep's computer.

I personally interviewed 6 companies. I called a 7th, but I couldn't get them to come and give a proposal. They all gave me written proposals and drawings. I chose Closet Factory because the man who came was professional. He returned my calls, he set up an appointment, arrived on time, listened to what I needed for the area, took his measurements, and set up the next appointment to go over what he was going to propose financially as well as what he was physically planning for the room. He showed up for that appointment, even called the day before to confirm he was coming the next day, showed up on time, and he brought drawings as well as what was involved financially. None of the other companies. I either had to chase them to get an appointment and one guy even took measurements and called the next week asking if I had made a decision. I apologized saying I hadn't checked my email and asked if he had sent a proposal. He had never sent a proposal. Closet Factory was the not the cheapest, but they were not the most expensive either. They were the one I felt I could count on if there was a problem in the future. Or if I needed something else done, more done, or another room done. He was professional where none of the other closet companies were. One even had a teenager answering the phones in the summer and she never passed on my information. Totally unprofessional. From the first moment I called to the end. Every step was professional. This gentlemen was a professional every step of the way. The area is fantastic, better than I had imagined. It really was better than I had imagined.

Their work and design was phenomenal. The only negative is that their price was a bit high. Their follow through was phenomenal. The original estimate was less than what the final bill came in at though. This is probably the best closet company in town if you are looking for a high end design.

I thought that the designer was excellent and the installers were terrific and they had many options to choose from. We were very pleased.

They did a great job. The price was relatively reasonable after comparing with others. They have a guarantee on workmanship and materials. They were not inexpensive but they were reasonable. If I wanted to add more closets, I would use them again in the future.