Blue Horizons Pools & Spas

Great service. Attention to detail. Showed up on time. Delivered service we agreed to with no issues.

Very polite and prompt w answers. I wasn’t able to hire them bc they simply don’t offer what I need for brand new during plaster pool startup Again which is a special project that requires extra labor and extra scheduling They were polite and very helpful and prompt with an answer.

Awesome!! Jason did a great job!! He quickly found the leaks & had them repaired in no time at all. Thrilled with the great service & repairs!

I could not be happier with this company from contract to completed projects. It all starts with the sales guy Marty. He was right on time for the consultation and the next day I had an estimate. I got several estimates from other companies, and Blue Horizons was in the middle -- not the cheapest nor the most expensive. The first crew to show up drained the pool and replace the tile which looks amazing. We then had to have a leak fixed which Blue Horizons doesn't do but they coordinated with the guy who fixed the leak so I didn't' have to do that coordination. Next up were the paver guys who do amazing work. We also had a drain installed so it took these guys about a week to finish, but they were there every day by 8a and worked until at least 5p and somedays later. Once they finished the pool refinisher guys showed up a few days later to refinish the pool Once the water was added they sent a couple guys out a few times to make sure the all of the chemicals were correct. I had one small issue and I sent an email to the office at 10p at night. By 7a the next morning someone had responded and had already contacted my crew when they got there for the day. They have some of the best communication and timeliness of anyone. Wish I could use them for all my jobs around my house. :)

great on time vaccumnedpool added clorine and acid. made pool look very good

I waited some months to do this review to allow some time to pass. Our new pool surface came out great ! They worked expeditiously and Brian, who was the tech that oversaw the post refinishing break in period, was always very thorough and prompt.

Terrible. We were told that we needn't be home, but if we hadn't been, several items contracted for would not have been done. We hired them, even though they were by far the most expensive company, because we expected a good job, worry-free. There was no manager/supervisor for the job - just various work crews. No one took responsibility for the job or quality. There were hidden costs at the end. We were told that someone would come out and finish, but it has been months and no one has. There is no grout or sand between many of the pavers, spilt white globs that do not wash off, unfinished edges... We would never do business with this company again or recommend them. Everyone who has seen the finished job has been shocked. Pictures uploaded.

We received 5 bids for resurfacing our 35 year old pool with two bidders lower than Blue Horizons. However we decided to go with BH because of the positive customer reviews and the extensive and helpful information Marty Olson provided regarding the work that would be performed. We particularly liked the fact that BH uses their own employees for all stages of the work. Each of the crews, from the initial preparation, tiling, final prep, and finish plastering, were very punctual, efficient and did excellent work. Brian and Cameron made sure every thing was complete at the end and we were swimming again two weeks after work started. Excellent experience and high quality end result.

1. Plaster work was done poorly especially noticeable on swimout and bench area but walls and floor have some new humps. There are even some small spots where the plaster is missing but not too noticeable until you are in the pool swimming up close to the spots. 2. Plaster finish has a lot of white blotches. It kind of looks like powdered detergent poured in pool that didn't dissolve. Attached photos give an idea but it looks even worse in person. 3. Plaster splatter is on tile border, tile grout and pool deck. It is as if someone was flinging their trowel around letting some plaster spatter fly wherever it fell. We contacted the pool company after the initial 30 days and waited almost 2 more weeks for Marty (company Vice President/Salesman) to show up. He looked it over and stated that pool plaster work isn't an exact thing and that the job was acceptable. After a long discussion about the issues he finally stated someone would come out to address the issues. The only thing that was done was to repeat the high dose acid treatment like was done when the pool was filled back up. Most of the issues remain and this company doesn't seem too concerned at all. I guess quality workmanship and follow up customer service isn't in this company's interest.

Very well. Looks great . They did not charge me more than the quote. No leaks. All is well.

Blue Horizon’s exceeded every expectation. They were punctual, professional, and the job they did was bordered on perfection. They take pride in their work. Our pool, pavers, and tiles could not be more beautiful. I could not recommend them more highly.

We contracted for a complete remodel of our pool area including tile replacement, resurface pool, expansion of pool deck and paver installation over new and existing deck and porch. Also had spa heater replaced and changed from chlorine to a salt system with new electronic controls for the heater and valves. They started work on the date promised and all crews involved in the work were professional and completed their projects with high quality and in a timely manner.

Terrible experience, the job is already falling apart less than a year later. Very overpriced compared to other contractors, I thought I was buying the best due to other review and was fooled.

Very well! thank you Blue horizons.

Blue Horizons Pools & Spas did an excellent job. Office staff and on-site workers were all professionals. We're very pleased with the results.

All of the crews were courteous and helpful and they did excellent work. Very happy with the quality of all of the work and, in particular, the installation of the travertine.

After asking friends and doing some research I selected Blue Horizons from Angie's List bc of the solid ratings. I anticipated all sorts of problems as that is what people complain about with pool updates. From the very first phone call until the last, it has been seamless and professional. The quote was fair and thorough and they asked what our goals were (we anticipate moving in the next couple of years) and let us know about options that would be less expensive but work better for our 9ft deep, 25k+ gallon large pool and why. We needed a new pump, filter, equipment pad, flow switch, a new salt cell, a new skimmer, and the entire pool resurfaced. A few other items as well. They were able to start earlier than expected, were there on time and every single person on the job was professional, kind and worked their tails off! We were kept informed every single step of the way. When it was finished (which literally only took a handful of days), we had them take care of the maintenance program for the first two weeks to ensure that everything would work well and then they would be responsible for the brushing (on this size pool it is overwhelming). After that we hired them to take over our pool service bc they clearly knew every aspect of the pool. The gentleman who comes to clean it is spectacular and so friendly and works diligently. I cannot say enough about our experience - it is the exact opposite of the nightmares you hear of when working with pool companies. Our neighbors across the street just hired them too! Thank you again, Blue Horizons, we truly appreciate how beautiful our pool is but equally how fantastic you've been to work with.

From the very beginning, Blue Horizons was by far the most responsive and professional of the multiple pool contractors we spoke with. Marty, the owner, came to our home and took measurements, showed us samples and had us a detailed estimate within a few days. Throughout the process everyone with that we dealt with was professional, friendly and responsive. All of the workers showed up when they said they would and the entire job was completed in just over 2 weeks. Along the way we had a few small concerns but they were dealt with quickly. Janet in the office was always pleasant on the phone, quick to respond to emails and overall just very nice to deal with. Once the main construction was done, Brian took over to start up the pool. He was also great to deal with and he took the time to answer all our questions and show us how everything worked in detail. The work that they did was top notch and we are so thrilled with our new pool. We would absolutely recommend Blue Horizons to anyone looking for a pool renovation. Thanks again to Marty, Janet, Brian and all of the talented professionals at Blue Horizons!

The pool light was not reinstalled correctly (left loose and improperly seated) and some of the finish material was splashed on the tile in one place. Overall, though a decent job and the company was very easy to work with.

Didn't have a scheduled appointment but needed it looked at as we are throwing a pool party the next day. Jim was able to make it out to the house within a couple of hours of calling and fixed the problem. He was great and I really appreciate his effort!

They asked me where I lived and I told her. She said we don't service that area. It's 5.6 miles from there office. It's one of the reasons I called it look convenient and close. I guess they don't need the work.

Blue Horizons pools and spas did the complete renovation. They answered my concerns and made recommendations. They had their own crews who were professional and knew what they were doing. I stayed home and watched the work being done. I have lived in Florida since the 80's. I was impressed with the old fashioned service AND the follow up after the project was completed.

Did an excellent job. Professional and on time. It looks great.

They said, via this site, that they would be out the next day and call with a time. NO CALL, NO SHOW so I have NO INTEREST!!!

Excellent!!!!! Great company all around!!