"Hello Mr. [Member Name Removed], Thank you for taking the time to give us 5 Stars. We hope you and your family enjoy the pool renovation. Kind regards, Janet"

"Hi [Member Name Removed], Thanks for taking the time to give us a great review. We really appreciate it!! Janet"

"Hi [Member Name Removed], Thank you so much for taking the time to give us such an amazing review. Everything came out so great! You were a pleasure to work with! Janet"

"Thank you [Member Name Removed], for taking the time to write us a great review. I am glad we were able to make you pool look great! Janet"

"Hello Mr. [Member Name Removed], Thank you for taking the time to write this review. We are very happy to hear that are happy with your renovation. Kind regards, Janet"

"We are very surprised to read this review. From beginning to end of the renovation, we have had excellent communication with this customer. This renovation was finished in September 2018. The customer had some concerns at the end of the renovation and we made several trips to ensure everything was to her satisfaction to include cleaning the coping. The technician verified that the pictures do not reflect what the coping looked like at the end of the renovation. I do not understand why she would wait to write a bad review 3 months after the renovation was completed without having contacted us first. Why did she not provide these pictures to us the end of her renovation? It is unfair to write a bad review without giving us the opportunity to see if there really is an issue and respond accordingly. Her comments do not have merit. We often do renovations for customers who live out of state and have never had an issue. The contract is reviewed at the start of the renovation and we fulfill the contract to the letter. If the customer brought to our attention an item on their contract that they feel has been overlooked it is because the customer does not understand the sequence of the renovation. Her statement that there is no one in charge of overseeing the renovation is incorrect. Each crew has an experienced lead technician that oversees the phase of the renovation they are responsible for. I do remember speaking to her about the pavers and explaining that only the coping around the pool are grouted in place. The pavers are not grouted and the sand that is holding them in place is not supposed to be visible. I do not understand her other complaint as she has not complained to us or provided pictures. We are always available for all of our customers and would be more than happy to speak to her about her concerns."

"Hello Mr. [Member Name Removed], Thank you for an awesome review. We are excited with how everything turned out and are glad to hear you are too. Janet"

"Hello Mr. [Member Name Removed], Thank you for your review. We are taking measures to ensure all will be to your statisfaction. Janet"

"Hello Mr. [Member Name Removed], Thank you for taking the time to post a review. I am glad you are happy with your renovation. Kind regards, Janet"

"Hello Mr. [Member Name Removed], Thank you so much for taking the time to this wonderful review. Your words have made everyone's day here at the office. The technicians work so hard to meet and exceed your expectations. I thank you for taking the time to write such kind words! Janet"

"Hello Mr. [Member Name Removed], Thank you so much for taking the time to give us such a great review. Our crew works very hard to give amazing results. We are very happy with the way your renovation turned out. Have a wonderful holiday! Janet"

"Dear Customer, It is unfair to place a bad review if you have not even notified us of what the problem is with your pool. I can assure you we do not inferior work. Please call the office so we can set an appointment to inspect the pool to determine what is actually going on. --Janet, Office Manager"

"The first time the customer contacted us about the condition of his pool finish is on August 25, 2017. The complaint was quickly noted and an inspection visit was scheduled for Aug 30th. Marty Olson, our estimator and one of the business owners, personally inspected the pool. As the condition of the pool was one he had never seen on any previously applied Midnight Blue pool finish, he felt it necessary to request a Diamond Brite warranty rep come look at the pool finish. Jason Eckenrod, the warranty rep for Diamond Brite was immediately contacted and an appointment was requested. Mr. Eckenrod visited the pool on September 21, 2017. The result of the inspection is that the discoloration of the pool finish was due to the pool chemistry not being properly maintained by the customer, which resulted in the pool being scaled. The customer's confirmed they service their own pool however they were not able to provide records of the water analysis used to determine what chemicals were needed to be added in order to balance the pool water chemistry as per the Diamond Brite warranty recommendations. To confirm that there was nothing wrong with the pool finish, Mr. Eckenrod treated the pool with Jack's Magic #[Member Information Removed] and was able to remove the scaling on the section the solution was applied. The final result of his inspection is that the pool condition is not a warranty issue. He recommended an acid treatment to remove the scaling. The customer was emailed a copy of the finished inspection form and asked to contact the office if he wanted to proceed with acid treatment. We disagree with the customer's statement about the resurfacing not having been properly completed. First, the Mr. Eckenrod did not find any issues with our application and second the customer's pool renovation is not the first time we have applied the Midnight Blue Diamond Brite finish. The application of plastering pool finishes is exactly the same no matter what the pool finish color is. We have applied Midnight Blue on multiple pools and never have experienced this type of issue. We do not have any records of the customer complaining about the application of the pool finish at time of the renovation, which was during the month of December 2016. If you look on Angie's list and read our reviews you will see that it is not our practice to have a customer dissatisfied with our service and workmanship. If the customer had contacted us about doing an acid treatment we would have come to a solution he would have found acceptable. I know for certain Marty would have given him the acid treatment at no cost. There is a protocol that we follow in resolving customer issues. The customer chose to not to give us the opportunity to come to an agreeable resolution and instead he sent an email threatening to "seek repatriation through BBB, Angie's List, Yelp and whatever means possible". We still take pride in our work and we are willing to do the acid treatment on his pool at no cost to the customer in spite of the fact that his pool finish issues are not due to our workmanship and that he has posted negative complaints on various social forums."

"We appreciate you taking the time to give us an "A" review. The crew is very happy to hear you are "pleased with the results" of your renovation. It does look beautiful! -- Janet"

"Hello Mr. [Member Name Removed], Blue Horizons Pools and Spas, Inc is very proud of all our hard workers. We all strive to do top quality work. Thank you for taking the time to give us such high praises. I will be sure to share your praises with the crew. Kind regards, Janet"

"We have to agree with you, the pool is FANTASTIC!! Wow! Thank you for giving us such an amazing review!! Not to mention so much detail, to include the picture of the amazing results of your renovation. This is exactly the type of work we strive to give every one of our customers. Thank you again, for taking the time out of your busy day to give us this review! I will be sure to share it with everyone here at the office! Also for giving us the opportunity to continue to maintain the pool. Kind regards, Janet"

"Hello Mr. [Member Name Removed], Thank you for taking time out of your busy day to give us such a wonderful review. We are all very happy with the way the renovation turned out. Our employees are the hard workers, your comments about them made their day! Feel free to contact us at any time you have any questions about your pool. We will be happy to help! Thank you again, Janet."

"Hello Ms. [Member Name Removed], We appreciate your business as well as your taking time to post a positive review."

"Thank you for taking the time to give us an "A" review. I am glad we were able to accommodate your request and we had you "party ready" in no time!"

"Hello Ms. [Member Name Removed], I do apologize we were not able to offer you service. Please do consider giving us another opportunity should you have a pool need as we are now able to assist calls in your area."

"Thank you Ms.[Member Name Removed] for taking the time to give us a great review."

"Hello Ms. [Member Name Removed], Thank you for taking the time out of your busy day to give us an amazing review!"