FLOORS TO GO

Huge showroom with a great selection. Friendly and helpful staff. Thank you!

Having just returned from a trip to the Boca area of Florida, I feel compelled to share my experience with my visit to Floors To Go, at 5060 N Federal Highway, in Lighthouse Point. As an interior designer, I often stop in to explore possible vendors that I may discover during my travels. That said, it’s rare that I then take the time to stop to write a review. This was different. I was like a kid in a candy store from the moment I entered. Their impressive selection of tile, carpet, hardwood, laminate, marble, vinyl, even molding, etc., etc., was amazing. There were so many uniquely-beautiful choices that I haven’t seen anywhere else. There were fabulous options for every budget. The showroom itself was neat, clean, very organized, and quite spacious; making navigating a pleasure. The owner, Kenny, and his staff introduced themselves. Although they knew I was only browsing that day, they were happy to spend time with me, and answered any questions I had. I highly recommend them, and will most definitely be using them for future jobs.

Staff is very friendly and knowledgeable. Brought a developer client in as their selection is great and we were able to purchase all items needed for project in one stop! Highly recommend for all your flooring needs and will be back again for next project!

Mark & Barb in the office and the fellow sent out to measure were professional & the installers were very experienced. The owner Phil inserted himself in the process as the contact was being completed and he was not reliable and difficult to deal with. Project challenges: Over runs: Phil promised the following in writing before the work was contracted: Phil wrote…. NOT TO WORRY. WE DO NOT BELIEVE IN OVER RUNS. SINCE WE MEASURED, IF I MISSED A ROOM YOU WILL NOT GET THAT CALL OR IF I WAS SHORT ON BASEBOARDS, YOU WILL NOT GET THAT CALL. Phil came back twice after job started looking for money above the contracted amount, once because the vinyl floor to be removed in one bedroom had been glued down, and again because the doors needed to be trimmed up for the higher thickness of the new porcelain floor. He threatened to stop work or do an inferior job on the bedroom floor if we would not pay more. We negotiated an additional amount to keep the job going. Tiles: The work contracted included replacing backsplash in kitchen and tiles on shower floor. The installers took one look at the kitchen premises and said the tiles that had been sold to us by Floors 2 Go would not work. The backsplash ties were returned. We requested that granite be used instead. Phil indicated that he could not do granite and that he would put us in touch with a granite company. Despite several follow ups with Phil this referral was never provided, and the backsplash work was not done. A credit was given but we are left looking for a solution with other suppliers now. The tiles installed in the shower were not the ones we contracted for. Phil denied the error twice despite being referred to the clear wording in the contract. We needed to resolve this issue with Mark. Workmanship. Immediately after completing payment we discovered that the installers had not put any grout between the tiles under the stove (picture below), We requestedFllors 2 Go send the installers back to complete their work. This was early Dec – we were told that they were too busy but perhaps later in December. We contacted Phil when no one had called by late December. The initial email went unanswered. When we followed up at the beginning of January Phil advised that the industry shuts down over the holiday and now his installers were busy on other jobs but someone in the office would call me. It will be February tomorrow, and no one has called and he work remains unfinished! Timeliness & Inhouse contractor claim. Phil said in writing… FROM START TO FINISH WHAT YOUR SIZE JOB WILL PROBABLY TAKE APPROXIMATELY TWO WEEKS TO COMPLETE. WE DO NOT USE SUBCONTRACTORS ON OUR JOBS. The work actually took 6 plus weeks which caused more expense for me to have someone onsite (this is a seasonal condo). Phil submitted a building permit to me for signature without identifying the contractor – turns out it was another company that Phil claims is related. We did not grind on the price when shopping this deal – we tried to select a reliable counterparty and demanded price certainty. There are some good people at the company, but Phil proved very difficult & unreliable. The grout work is still not done and there has been no call from the company trying to schedule completion!

I am so Happy with my decision to use Floors To GO Pompano, I never write reviews but in this case I had to...... from the moment I walked into Floors To Go showroom and saw their selection I was very impressed, the staff was very friendly and knowledgeable. The day I was installed , the installers introduced themselves and were very polite, clean and professional. I am SUPER HAPPY with my new flooring and can't wait to show them off!!! I will definitely use them again and recommend them to all my friends and family! Thank you Floors To GO :)

We chose Floors to Go because of Barbara's expert customer service and their great selection of flooring. Price was reasonable for the material we chose. The installers showed up on time and installation began pretty quickly following contract signing last year. Overall, the flooring looks beautiful. However, we ran into a couple problems: Floors To Go caused significant damage to our 2 year old paver driveway. They left 2-3 sets of scratches running 40 feet from the carport to the street (see photos). At first we thought it was just powder residue from sawing the tile pieces in our carport and tried to hose it off, but after a few days the marks were still there. We mentioned this to Philip and he (to his credit) inspected the damage personally and then sent one of his friends to power-wash. That did not work. He wrongly assumed that the damage had been caused by the driver who delivered the pallets of flooring and then had the driver come over to try to fix the damage. I explained to both the driver and Philip that the damage was NOT caused during delivery since there was almost a full week between delivery and installation and I would have surely noticed these scratches during this time. The damage was done on the final day the crew left while they were loading up all the equipment. I actually SAW them dragging the heavy metal equipment from the carport to the van. My guess is that a couple pieces of gravel got stuck between the tires and pavers, an honest mistake. After Philip tried his two repair options with no luck, he had Barbara tell us to provide an estimate from a paver company to fix. After trying to fix a few more times ourselves, we provided a very reasonable estimate of just under $1,000.00. (The driveway cost total of $6500 to construct). Since I didn't get any response from the estimate, I was in the neighborhood a couple weeks later (May 2017) and stopped by to discuss the problem. Although I could see Philip at his desk behind the GLASS wall, HE DIDN"T EVEN HAVE THE DECENCY TO COME OUT AND SPEAK TO ME! --even after I waited at least 30 minutes. Poor Barbara had to go back and forth with our messages to each other, the last from Phil stating that "I can go sue the delivery contractor because it was his fault, not mine". Funny statement from a company that brags about the fact that all of their workers are employees of the company, not SUBCONTRACTORS. (I now suspect that the glass wall leading to Phil's office is likely bulletproof). Now we are forced to mull over the idea of taking this to small claims court. Who needs this aggravation?? Seems like a no-brainer that when a company inspects a damaged area, tries to fix it at least TWICE, that there is an acknowledgment that the damage happened under their watch and they are responsible to repair. Judging from the other negative reviews, I guess that only applies if the repair costs under $100. Worse than any of this is Philip's snarky attitude. He sure made himself available to take our $18,000 bucks, but not to at least DISCUSS this with me let alone fix the damage that his company was clearly responsible for creating. It's a shame because until this point, I was hoping to use them to install crown molding. Now I won't use them for anything.

Floors to go came with fair estimate and worked with my tenant to get job professionally done on time. When a problem occurred due to tenant changes to climate maintenance, company came in and corrected immediately.

Everything went very well. People were very helpful and nice. Installers were there on time and seemed to do the required installation and clean-up before leaving.

Everything went great, from the time we walked into the showroom to the completed job. It was a small job but we will use them again when we need more work.

The sales associate was very informative about the features and benefits of the products I was looking at. He took his time and really made me feel comfortable about my selection. the installers that came out to my home arrived on time they where very professional and really went the extra mile to ensure that my installation was perfect before they left. They where very clean and organized during the installation process which made having my home a construction site easer to manage.

After they wrote up my order, on January 21 I put down a 50% deposit on my credit card which was $1350. They wrote on my invoice that the install date would be approximately 10 days later, and I was given the dates of February 1 and 2. Two days after I paid them they called me and told me that one part of my order was out of stock and would be available the following week. They moved my install date to Feb 9 and 10. They called me another two days later to tell me that the part of the flooring was out of stock was now not going to be available till the end of February and that my install date would be sometime in March. I went in and told them I wanted a refund and that I wanted to cancel the order. The owner came out and said that since this was a special order, they couldn't cancel it. I'm now out $1350, plus interest on my credit card. The only reason I hired them originally was based on reviews on Angie's List. The salesperson was very nice but I ended up having a shouting match with the owner in the showroom. When I mentioned that I would take it up with Angie's List and with my credit card and he said "You will lose!" I even offered that once he got all of the materials, that I would come back and start the process all over again and he said no.

Incredible. Not only do they have a wide selection of carpeting and all types of flooring in the showroom, but they also have helpful and knowledgable people to aid in the selection. From selecting, to ordering to delivery of the carpet was barely a week......just as promised. The room measurements were so accurate, there was little overage. Efficiently and carefully the two employees of FTG emptied the room, pulled up the old carpet and pad, corrected some errors of the builder's installation and laid the new carpet/pad in place. And the room was quickly returned to its original state after we inspected the carpet. We cannot be more satisfied and hope to do business with them in the near future. Did I mention what a good price we got on the carpeting???

It was horrible. In my Opinion they did a really bad job. They came out and took out my old existing tile and left a huge mess and cracked a lot of my good tile. I had to have the guy come back and clean up and fix my tile. Then he cracked my title in office area next to living room area. Floors to go did not want to get involved and only took $100 off my bill. The pompano beach floors to go has Bad customer service. If they send a guy out named Eric please be very cautious in my Opinion.

We bought a foreclosure, and the house unfortunately needed new flooring throughout (except for 3 bathrooms). The best decision we've made throughout our entire remodeling experience was choosing Floors To Go for our floors. I spoke to Barbara first to set up an appointment, and I already felt that she would make sure we were taken care of. They were honest from the start by explaining to us the 2 ways to lay tile and what the costs would be in doing so. No other flooring company took the time to explain to us the difference between rectified tile vs non-rectified tile and what the difference in costs of labor would be for both. They were extremely patient with us when we had a hard time making some final decisions on our tile selection and what rooms we wanted the tile in. They have a huge selection of wood-look tile to choose from, and because we needed so much tile, Philip would call the tile rep on the spot to help negotiate a better rate of the tile per square foot. He did this a few times because we changed our minds a few times! Philip doesn't see problems as problems?he sees them as challenges. When we came into a few bumps in the road, he would easily find a solution that would also be cost effective for us. Floors To Go was our partner throughout this entire process and made sure we were happy until the very end by sending out their guys a couple more times to perfect a few details. We are so excited about our new floors and I recommend them 10-fold. Thank you Philip, Barbara, Pablo, Jarett and the team for doing such a great job!

I paid them an additional $650 for new baseboards to be installed and I had then install some new sliding doors as well. The work done on my tile floors was great but my issues are with the baseboards and the doors. They used a sub-contractor for the baseboards and the boards were not cut correctly. They were cut at a 90 degree angle instead of a 45 degree angle and were not installed properly. The doors were installed crooked and I have to use another contractor to fix them. After going back and forth for two weeks the owner said that they would either pull up the boards or pay me $80 to leave them. My main issue is that the owner first didn't believe me until I showed him pictures of the baseboards and then he changed his tune and said that the sub-contractor cut corners and was no longer working with them. I have had to hire another company to do the work on the doors and the baseboards.

They showed up on time. They did a great job I would use them again

It went smoothly the workers were punctual,and polite. Doing the entire process of the installation they explained what they were doing. I would definitely recommend to my friends.

Very happy with FTG. Everything from start to finish was extremely professional. Installation was perfect, scheduling was spot on. Everyone associated with FTG was a pleasure to deal with. I would highly recommend them and use them again.

Overall we chose FTG Pompano because we felt comfortable with every associate we worked with at the store. We visited the store 3 times as well as shopped other stores in between before making the final decision to do business with FTG Pompano. The staff has great product knowledge and took the time to educate us about the various products and how each fit with our family needs and goals. They were very fair with pricing and even gave discounts along the way. The install crew was very nice, but we did have a few hiccups along the way that resulted in re-work and a supervisor needed to come back to fix a couple of additional quality issues. That said. the staff at FTG did not make us feel bad in anyway for expressing our concern, in fact, they encouraged us to be honest and addressed every concern and were very quick to make it right and ensure our satisfaction. In my opinion, how a company handles customer complaints reflects their integrity and FTG definatly has integrity and the goal of customer satisfaction. Even with the few install issues, we would use FTG Pompano again.

Beautiful floor, everything went as agreed. Barbara and Phillip were both helpful and professional. Barbara stayed in touch with the ordering process and then with scheduling the installation. Both know floors and were able to help us choose a floor we love!

Needed to replace a laminate floor in two rooms and went to the Pompano Beach Floors to Go because they had the best reviews, even though the Fort Lauderdale store was closer to me. I wasn't sorry. They (James, especially) helped me pick out the tile and let me take home samples so i could see how it looked in my house. I returned with the samples and told him my choice and they had it installed that same week! Even though the job was a bit more difficult than expected and furniture had to be removed from the rooms and then put back, they didn't charge me more than the estimate I received. I was extremely pleased with the professionalism of all of the people in their store. They really cared and had a huge selection of tile, laminates, wood and carpet.

We installed Tropics Laminate : Teak Abaco and love how it looks. We moved into FL from IL 5 months ago and purchased a 2 bedroom 2 bath "fixer up" condo. We drove past Floors To Go after reading about them on Angies list which we used all the time in IL. We went in and met Barbara and hit it off immediately. She understood our needs and helped us pick out the flooring. Then sent us home to see how it would look in our condo. Barbara guided us through measuring, purchasing and the installation steps that went like clockwork. We are still in love with our Teak floors and they have been easy to maintain. Barbara and Phillip, the Owner were great to work with and we really feel that we received great value. We have a small Pepto Bismal colered bathroom that we decided to use Bathfitters. We once again worked with Barbara and picked out a beautiful tile for this tiny space. On all the floors a sound barrier was used and 51/2" base molding was installed, nailed and caulked which makes everything look fantastic. I would reccommend Floors To Go to any family member, that's how confident I am in their products, people and installers. A great experience!

Please is important to be specific the address into this post correspond at one small store and the service was bad due to the seller only offered the most expensive floors.

Floors to go did an amazing job. I was nervous about using an all in one service but I am so glad I did. Barbara was so great on the phone and we met Philip in the store and he actually told us to buy cheaper floors because they were better. He made sure everything was done on time. I had a very tight deadline and they delivered. We were in constant communication through out the whole process. Any problems I had they fixed right away and felt so bad and apologetic. We love our floors and loved the service. Georgio installed the floors and he did amazing. He worked so hard to meet our deadline and fully delivered. Thanks Philip, Barbara and Georgio.

Philip spent a good deal of time with us selecting the flooring and even let us borrow some samples to make sure they were right. The install went well and Barb called us to check up on everything.