Paula's Cleaning

Well, in a nutshell, THE WORST CLEANING SERVICE I HAVE EVER HIRED!!!!! We had agreed on the cleaners coming at 1pm on a Thursday, I believe. They showed up a day earlier, on Wednesday to my surprise but realized when checking in via their phone that they had the wrong house. So no harm. The next day I planned my schedule around them coming at 1 and staying until around 6 because like I said I wanted specific things done and made a list of these things. Unfortunately they never showed up til around 4:30pm and I was given a call by the boss who informed me they were stuck in traffic in Fort Myers and would be there by 3:45 no later. Well, SHE, one lady arrived at around 4:40 by herself and when she came in I had expressed to her that here was a list of things I specifically needed done and with which products Id preferred them to be cleaned with (that I had supplied). Unfortunately, she didn't speak a word of English but yet through body language and me showing her the wood sleigh bed with the method cleaner in my hand, she insisted no, that she use what SHE wanted. It was soooo frustrating. Then I basically went over each room, pointing to list pointing to exactly the task. OK OK she says. I specifically asked for couches to be vacuumed underneath cushions etc. All I ever got was an aggrivating 'k' from her. An hour and a half later, another Spanish lady shows up at door, which at that point became a party. They proceeded to chit chat their way via phone calls on their cell and to each other laughing etc and not doing ANYTHING I had asked. I pointed out many times that this was not what I wanted nor the products used. I had ALL products that I asked to be used for allergy reasons etc. But again, upon pointing a few things out such as the faces of the cabinets in bathrooms kitchen etc, the wood head and foot board of my master bedroom sleigh bed etc they were left untouched and dirty still. After 2 hours it was dark and their cell phone conversations got more frequent, unfortunately causing their work to take a break. Long story short, by 7:05 yes, I kid you not, with still MANY things never done that I requested and with rags on the counter still that they had left, they called it a night giggling. The first lady stayed while the second had taken off to her car. If it was a family emergency then I would have understood and had them come back. The kitchen cabinets were never done. The light fixtures never dusted, the light switches still had marks on them so I know they hadn't given it a second thought. In fact there was grease on the overhead cabinets above the cook top. I pointed this out and she WINDEXED it. WOOD!!! She WINDEXED instead of the Method wood cleaner I specifically asked for and handed her yet again!!! I then asked her why she was leaving after basically only 2 hrs and 20 mins. Especially since I was assured that after the 3.5 hours I paid for they would stay as long as I wanted to make sure I was satisfied with any other requests at my expense. She no understand English again lol. With so many things left undone or not even looked at, such as my infants bedroom which only required Pledging the wood, and vacuuming, (but ignored in their rush to leave) as well as garbages left unemptied I cant even make this up.... I immediately called the number of the owner and left a voicemail. That voicemail was answered about a week later and I was livid. I even emailed the owner pics of the rags they left on the kitchen counter, the condition they left my house in, pics of the underneath of couch cushions, a cheerio from my infant still next to the couch, in the room they vacuumed etc etc etc. I also explained how they vacuumed AROUND my furniture which isn't heavy by any stretch of the word. I live in a 2nd floor condo and have a loveseat and chaise in my living room. Everything was so horrible and I was amazed that they are in business. I also found out that they have several other business names (I got the living social voucher/offer through yet another business name...) and from what I have heard from other dissatisfied customers, the reason is because they have such a bad reputation. When I emailed the pics and spoke with owner and asked for recourse on this, she said she'd email me an offer which was basically a discounted service for next time with a whopping 15% off and the best part is I never even got this email nor did she answer any of my calls thereafter. So I got the worst 2 hours of cleaning after paying for 3.5 they were almost 3 hours late, didn't speak English, gave me an attitude rolling theiir eyes when I twice had to point out things they missed, was also told they were cleaning with THEIR supplies NOT mine and basically spent the time on their cell phones. So If you want your house CLEANED do not call them or use them. They are the worst, hands down, cleaning service I have ever used in 25 years! I was told by the owner that they have never had any complaints and yet every time I have talked with someone who has used them, I get the same response, "OMG they are the WORST!!!" so think twice before you use them. Definitely not worth the money or aggrivation and the owner obviously isn't concerned with the professionalism she lacks nor is she concerned with customer satisfaction.

GOOD QUALITY WORK, COME EVERY OTHER WEEK, WILLING TO PERFORM ANY ADDITIONAL TASKS AS REQUESTED.