FIVE ACES POOL & SPA LLC

I would not recommend this company! A 6 week project took 8 months. 1. They showed up early and unannounced with the wrong color fiberglass pool. Jon told us "they discontinued the color you wanted". Really? Why didn't they call and ask what other color we would prefer? Why show up secretly and put in the pool? Now looking back we believe we where given a recycled pool. I found out Jon lied to my face and that the color we wanted was never discontinued. 2. The initial dirty water fill was left for months. We called and called to get them to come finish the pool, they came a few times and poured bleach in the pool to kill the thousands and thousands of frogs and tadpoles that developed. The water was nasty green for months, it looked radioactive. 3. After cleaning out the radioactive water, and doing the refill of clean water there were yellowish brown stains all over the bottom of the pool. Jon could not get them out no matter what he did. No one else would come service the pool because A. they said Jon had to finish the pool because the contract stated the pool is to be serviced for 1 month AFTER they finish it. B. No one else wanted to be liable for the stains. 4. 8 months later when the pool was finished, Jon finally hired a company to get the yellow/brown stains out which was basically just balancing the pool, but the stains were still there just white. The surface is permanently damaged. Because Five Aces already received all our money they refused to return and fix the issue. We had many specialist look at the pool and tell us the pool was damaged, most likely prior to us receiving it and the lack of maintenance on the builders part made it worse. The pool appears to have been sanded. The stains are unrepairable. Even an new gelcoat would not completely fix the issue. We had to hire an attorney. This has caused our family so much stress. We are good and honestly people, so to be swindled like this really hurts.

I needed warranty work done on a new pool. Five Aces came right out very quickly and took care of the work needed. They did a terrific job. I highly recommend them !