Home Depot

very disappointed that no one ever contacted us to get an estimate. tried 3 times and 3 months later, still nothing

We go there a lot. We like them very much. The experience has been very good and everything we have purchased has been real good. One time we went in there and couldn't get waited on. We go there every month for something. They are very well supplied with just about anything anyone would need.

Always very helpful.

Installation seemed to go fine. After installation the contractors were very pushy and seemed very anxious about getting me to sign the waiver immediately. I did a quick inspection of the rooms where the carpet was installed, singed the waiver and said they did a good job. The following week, while I was cleaning the master bathroom shower, I noticed that 4 tiles at the very bottom of the shower were cracked down the middle of all 4 tiles. This crack was directly adjacent to to baseboard in the bedroom closet where I heard the installer banging with their tool to stretch the carpet while installing. Once I realized this, I immediately contacted USIG on the 1st available business day (Monday). I spoke with Nydia 1st who was VERY defensive and mentioned 3 times during the conversation that I signed the waiver and was contacting them a week after so I could not "prove" that the installer caused this. I just thought that their insurance would cover it. I then went through the insurance adjusters for USIG (Sedgwick CMS) and Home Depot to have them investigate. After they came and examined what I thought was obvious, I was told over the phone that my claim was denied because my shower was "old". I received no formal documents with pictures from the insurance company, even the adjuster that came from Home Depot. When I tried to contact thePresident of USIG (Bruce DeLuca) I was not allowed to talk to him (only an assistant who gave me the same story as Sedgwick CMS) even though I received a letter that if I was dissatisfied I should call him directly. After some further investigation on the internet and social media, I've found a number of complaints and horrible stories from previous contractors that were employed by USIG that I will gladly share online in my campaign to convince Home Depot to drop USIG as their contractors. Still fighting 4 years later with this, I calked up my shower and now have at least $10k to pay to repair the damage from this carpet installer. My advice to anyone getting Home Depot carpet is to refuse USIG as the installer and find another installer as I needed to do for another room that I had to replace with the same carpet. If you want anymore history on this fiasco, here's a link where I will be compiling more info about USIG and Home Depot: http://www.facebook.com/homedestroy?ref=hl

This phase of the project went pretty well. USIG was the assigned subcontractor for Home Depot on this install, and they were pretty good about doing the install correctly. They worked Thursday and Friday, then promised to return at 8:00 a.m. Monday morning if they could avoid working on Saturday. My handyman agreed, with my concurrence, but then the installers didn't show up until 10:30 a.m. to begin work on Monday. They promised to stay until the job was done down to the quarter round so my handyman could install the toilets, but they didn't quite make that and had to return to complete the quarter round install. Home Depot also got paid in full up front for this job, but at least this part went better than the subfloor phase. I was disappointed since I couldn't get the TrafficMaster Allure vinyl planks I wanted, but the Hampton Bay Maple laminate is beautiful. I was especially disappointed in the fact that the installers insisted on having the warranty exclude the bathroom because of the possiblity of leaks. Since I didn't anticipate any leaks, and since I was too far away to go head to head with them on the issue, I gave my handyman the authority to sign off on the change. I did read on line that the surface of the Hampton Bay laminate could bubble in the presence of standing water, but I didn't figure that as a major difficulty since I routinely clean up all spills, and all the bathroom fixtures had been inspected. I received a call from the owner of USIG while at home in PA. He just wanted to check up on the installation and how it went. I asked him to discuss details with my handyman, but that overall there weren't any major problems except for the lack of punctuality. As with the subfloor, the Home Depots reps checked on this install, also, so I have no complaints about their responsiveness.

It went lousy. Since Home Depot's regular flooring installers wouldn't tackle a subfloor job this size, Home Depot gave the job to their regular kitchen installer, ABC Contracting. The Home Depot employees themselves were good to deal with, but those subcontractors were the worst I've come across in some time. First, ABC insisted on having full payment in advance to hold the dates for doing the install, not an industry standard, which is usually 50/50 or 33/33/34. Then there was a discrepancy in the type of subfloor repair this was to have been. I thought that all of the old particleboard would be replaced with plywood attached to the floor joists. When my handyman, who was supervising the job since I was a thousand miles away in PA, discussed this with the installer who showed up, he said that they didn't plan to do the job that way and he'd have to come back with a bigger crew. What's more, the dates "held" included the Saturday before Father's Day. The installer informed my handyman that they didn't work Saturdays, and especially on "holiday" weekends. As it was, they had been on site something like 2 or 2 1/2 hours before they left for the day. On Monday I got a call from my handyman to advise me that the installers hadn't shown up. On Tuesday, I got a call from ABC explaining that the type of replacement I wanted was significantly more expensive than what I was quoted, and assuring me that the floor would be solid when they were through. They planned to install the plywood over the old subfloor, glue it down, and fasten it every 12 inches with screws. I checked with an engineer friend of mine who said that would work as long as they went through to the floor joists. When the crew finally showed up, one of them spent a great deal of his time on the cell phone according to my handyman, put trash in the register openings, had a poor attitude, and ultimately didn't use the correct length of screws. Home Depot reps had been out several times to check on the progress, and called me to discuss the condition of the subfloor (not smooth or ready for a surface floor). ABC had to come back out to screw the subfloor down and seal some gaps before the surface floor installers would OK it for their phase of the work (different report). What's more, Home Depot advised me that I couldn't use the surface flooring I wanted, TrafficMaster Allure vinyl planks, since the subfloor wasn't even. So I had to purchase a laminate floor for about the same price as the Allure. As a result of this work, my trip to Florida was delayed, since I couldn't have the cats there while this was going on, and I couldn't have slept there. The end result of this project is that I wouldn't have ABC Contracting doing any work in my home and, since they are Home Depot's regular kitchen installers, I wouldn't have Home Depot install a kitchen in my home as long as they use ABC for the installs.

They were late a few times but they did a great job. I would use them again in the future.

THEY WERE OUTSIDE, AND I WAS INSIDE. THEY DID VERY GOOD WORK AS FAR AS I CAN I TELL. THEY CAME ON TIME WHEN THEY SAID THEY WERE COMING. IT TOOK THEM SUCH A LONG TIME TO GET HERE.

WE WERE VERY PLEASED THE SALESMAN IN THE STORE. HE WORKED VERY WELL WITH US. THE MEASURING SERVICE WAS TIMELY AND PROFESSIONAL, AND THEY WORKED VERY WELL WITH US.

IT WAS GOOD. THEY JUST CAME AND DID THE WORK WHEN WE NEEDED IT DONE. IT WAS A NICE YOUNG MAN THAT WAS POLITE AND NICE. HE KNEW WHAT HE WAS DOING. IT WAS GOOD QUALITY WORK. THEY WERE THERE WHEN THEY SAID THEY WOULD BE.

I THINK THEY DID A GOOD JOB. THE DOOR WORKS WELL. IT LOOKS NICE. THEY FRAMED IT OUT PROPERLY. THEY DID A NICE JOB. I THINK THEY WERE EXCELLENT. THEY MADE AN APPOINTMENT TO COME OUT AND MEASURE AND DID THAT. THEY MADE AN APPOINTMENT TO COME OUT AND PUT THE DOOR ON AND DID THAT. THEY CLEANED UP AFTER AND EXPLAINED HOW THE DOOR WORKED.