Don's Plumbing

Great work, good communication, reasonable charge

We have a property for sale and we are not located in the state. We got a call from our realtor informing us that the entire bedroom was flooded. We were panicked! We called Don's Plumbing from the internet hoping that they would be able and willing to help us. I explained the situation to Ashley who immediately dispatched someone to come out and take a look and shut off the water as to incur no further damage. We had to get a leak detection company out to diagnose the problem. Turns out that it was external and no plumber was actually needed when we called Don's there were gracious and kind and if we ever need a plumber in Beverly Hills Florida Don's is our guy!!

Excellent quick in and out no problems

The service person did the job properly and fixed our problem.

Super fast response to come out and discuss our options.

I have done business with Don's Pluming for many years. When they do a job, it's done right the first time, every time. They are the only plumber I call when I need help. They are good, honest people who know what they're doing. I would rate them an A+

lOn March 4th I called their office because we found wet spots in our carpet just outside the master bath. When I explained the problem, the girl on the phone told me to call American Leak Detector because Don's does not have leak detection equipment. I called ALD and scheduled for Monday; my husband took the day off work. ALD came and marked the spot for the leak. Don's couldn't come on Monday, so I had to schedule them for Wed. afternoon; I took the afternoon off work. Bobby came from Don's Plumbing, looked at the report from ALD and checked the master bath. He stated that I needed to call another company because he would not take out the vanity. I told him the vanity was clearly water damaged and would have to be replaced to just take it out. He said no, he could not do that. He called a company and they were coming within the hour. Service Master arrived, removed the vanity, but could not get the water to stop. They called Don's and asked to send Bobby back to the house to cap the lines. Bobby arrived to cap lines, but would not begin the work on leak repair because it was too late in the day. Now, this company advertises 24/7 service. He left. I had to call the office to reschedule him for Thursday morning. I am missing another day of work. Bobby arrives around 10. He opened the wall and slab, and the pipes were not leaking. He asked me to call ALD to come back to see if they can open the leak or to make sure it isn't leaking elsewhere. I asked him to just replace the exposed pipe that we suspected, he did not want to do that as he couldn't guarantee that was the leak area. Service Master came back to check on the wet areas and stated they are drying up. I call ALD and they said there was nothing more they could do. She heard the water and marked the spot with the leak. But sometimes copper pipes do plug themselves. Maybe the leak will reopen on its own. I called back Don's office. I told them ALD is not coming back that we want Bobby to come replace the pipe he has exposed and that there are a couple additional leaks that we want him to remedy while he is here. The girl in the office told me to just tell Bobby when he arrives that he has everything on his truck to do the things we need done. They scheduled for Thursday morning. My husband took the morning off work. Bobby arrived, looked at the place in the bathroom and stated he thought the leak was back and he did not have the equipment with him to fix the exposed pipe or to do the other repairs I had told the office about. and left. On Friday morning early, I called the office to find out what we needed to do to get the work completed. The girl in the office put me on hold for a long time then put Bobby on the phone. He had a bit of an attitude and I did too. I told him I needed to get the plumbing issue resolved and needed to know when he would be there to do the work and get everything finalized. He told me I would have to reschedule for a day next week, which means yet another day off work. And I received an estimate of $1,200 to finish. They will now send 2 plumbers to the house and schedule to be there for a full day. I told them no; we are done. Bill me for the work he actually completed and we are finished. I paid $250 ( $170 for 2 hours of labor and $80 for the use of a jackhammer to open the slab). I guess I have to rent the jackhammer from them to get the work done. Never heard of such foolishness. This was a total rip off. We missed multiple days of work, got nothing but a run-a-round and attitude and never got the repair. I have now called another plumbing company, who was very professional on the phone, gave me prices before I even scheduled, is sending only one plumber to finish up what this bunch couldn't get done. I will never contact this group again. Update, new plumber arrived on time as scheduled, WAS able to determine the spot on the pipe that was leaking due to the water dripping out, completed all the work needed without a second plumber's assistance, completed in about 2 hours and charged us a total of $250.00 (not even close to the $1200 estimate that Don's Plumbing gave us). I received this weekend a copy of the paid invoice that I was promised would be mailed to me. With that paid invoice came an additional billing for $85.00. Now, when I spoke to the office and asked for the total for all work completed by Bobby, I was given a quote of $250 for everything and I paid that amount Now the total for basically no work and a week and a half of aggravation is up to $335.00. I am repeating myself but DON'T USE THIS COMPANY! I paid the $85.00 because I do not want my credit damaged because of this bunch. But I do not appreciate being told that I owed one amount for ANY work completed to date and then receive an additional billing a week later.

Shawn and Issac arrived when we were told they would, they were very efficient ,knowledgeable and kind. They answered all of my questions and even tightened the bathroom faucets for me. We have had a few different issues in our home that were fixed by this company. We will only use this company for our plumbing needs due to our great experiences with them and their phenomenal customer service.

They were fast they knew what they were doing and everything turned out great. They were knowledgeable and answered all my questions pricing was also reasonable.

The plumber was very punctual and did an excellent job installing the new toilet. I had previously purchased the toilet at Lowes. Due to the way the previous toilet had been installed, the plumber had to chisel out some of the floor tile, but he did an excellent job and the toilet and floor look excellent.

This is the second time we used him in 2 days. Very efficient.

Don's Plumbing called American Leak Detection and they located leak. Don's plumbing followed their place of said leak and and opened up living room floor to expose leak and repair and then seal up again. Don's plumbing were complete professionals telling us what was going to happen and giving us time to prepare the house for the drilling, etc. They completely restored everything back to where it was as much as possible. So glad they are our plumbers for big and small problems.

THE LEAK WAS FROM THE ROOF AND WE GOT IT FIX IT ONE MOUNTS LATER BY A ROOFING COMPANY .

They are wonderful. I cannot say enough wonderful things about them. I ended up with the most problem I had 3 weeks in the slab within 2 months. They are fabulous, lovely, and wonderful people. They have fine quality work and did exactly what they said they were going to do, and charged exactly what they said they would. Anybody who wants to deal was an honest, straightforward, and upfront company.

Don's Plumbing gave me good service fixing my faucet. The two of them that came here were pleasant. I've used them before.

arrived promptly, did work quickly and cleanly, work was satisfactory and improved on sub par work that had been done by previous owner of house.

LOST WATER PRESSURE DURING THE NIGHT. NO WATER IN MORNING. CHECKED CIRCUIT BREAKER, NO CHANGE. I CALLED DON'S PLUMBING, AN AGENT RESPONDED TO MY HOUSE PROMPTLY. ED, WAS COURTEOUS, PROFESSIONAL, PLEASANT. HAD THE WATER ON IN MINUTES. FOUND A WASP IN THE ELECTRIC HOUSING CAUSING A SHORT IN THE CIRCUIT. I HAVE HORSES, CHICKENS, DOGS. I WAS VERY STRESSED THAT THE WELL ISSUE WAS GOING TO BE COSTLY. I CAN NOT EXPRESS ENOUGH GRATITUDE. WILL USE THEM AGAIN.

Let me know during the day what time they would be at my home. Ed was very polite and professional. Fixed what I needed fixed in a timely manner.

They answered the phone immediately and they came right away and fixed it properly. Call this plumber first. We have used them and were very pleased.

Initial contact for estimate was done on 10/2/13 and he showed up on time. When I told the plumber, Ed, that I wanted to buy my faucet and sink myself and just have him install it, he said that I should not do that and he would be able to provide the faucet and sink at a wholesale cost and it would be better quality than at the local Lowe's. He said there quality was crap. I told him what I wanted and then he told me what I wanted. He did not want to see a picture or anything, he knew exactly what I wanted -- professional grade, not construction grade. I told him what finish I wanted and he understood that also. His initial estimate was $586.00. I thought that was high, but with the high quality of product for the sink and faucet he promised me, I agreed. When he showed up on 10/8/13, the faucet was not the style I wanted and not the right finish. The sink was a brushed stainless steel and the faucet was a bright chrome. When put together it looked like the faucet was an afterthought. I told him I did not like it. He said he would order me another one in the brushed nickel, but it would be $100.00 more (at that point the estimate was now $686.00). He stopped his work and left with half of my sink with no pipes. He said he could return in one week. After he left I just thought the prices were too high for the quality I ended up getting. I went online at the Lowe's website and found the exact same brand faucet and sink for sale there. The sink price was comparable, but the faucet that I wanted from the beginning was over $100.00 less and in the brushed nickel! So much for better quality provided by him. I called Don's Plumbing back right away to tell them to not order the faucet and that I was going to buy it myself. I asked them for a price total now that I was buying the faucet. Ed called me back and told me it would be $350.00 with a $20.00 restocking fee for the faucet he ordered. I told him I would not pay that because I called back right away to cancel that order. He agreed to take the $20.00 off. Geez! A week later the installation was complete. I called them back a few days later because the sprayer that came out of the top of faucet kept getting stuck under the sink and that you could also pull up the back of the sink from the cabinet. Ed came back out and said that since the pipes were in the middle of the wall, there was nothing he could do about the sprayer getting stuck. When I showed him the back of the sink, he said that he could not get a clamp back there. I told him that if water got back there it would run under the sink. He said I should caulk it. Isn't that what he should have done? He left with nothing done. Overall, the experience was stressful. Ed acted like he could care less. I thought there pricing was and quot;suspiciousand quot; and the products at Lowe's were exactly the same and even better than what he offered me. My final comment is that if you have plumbing needs you should try someone else. I believe you should be provided better service, price, and to say the least, more care about the customer's needs and concerns.

Very punctual. Professional. Cost effective

This is a small business but very fast response when I called. He had the right equipment to do the job and did a nice job of cleaning up the area afterwards

Very personable and professional. Is very fairly priced.

One toilet would not flush in our home. Everything else was working correctly - washer, tubs, showers, sinks, dishwasher. Don's Plumbing came and tried to get the toilet working. Went outside to check septic system and discovered tree roots had gone into it. They cleaned it out. We then had to have the tree removed.

We replaced two toilets with new, water saver models. They were on time and completely professional. Cleaning up after installations. Excellent job.