state certified contractor licensed and insured license # cbc-1256083. we are the most experienced window and door company around. whc offers all major brands of windows and doors. WHC also does all types of remodeling.energy star partners,service magic approved contractor, super pages approved contractor. Call for a friendly free in home estimate.
Business highlights
24 years of trusted experience
Emergency Services Offered
Services we offer
Sales and installation of all major brands of windows and doors. Complete renovations and new construction.
They did a very good job, were polite, and pretty darn quick. Some very minor issues were resolved to our satisfaction within a couple of weeks.
Description of Work: Date approximate. WHC furnished and installed energy efficient impact windows and doors.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$12,000
James D.
01/2013
2.0
egress windows, replacement windows
+ 0 more
They did a good job getting the windows in but have been nearly nonexistent when it comes to assisting with warranty work. Robert Pichman is the man in charge and although he seems polite he never follows up on requests and will inevitably ignore you. My wife and I have made numerous calls to the company but have received no service. I actually had to find him on Angie's list because he moved his operation and changed his telephone number. The end result was he accidentally called my home telephone number when he was trying to talk to another party. After I asked him if he had any intention of assisting me he provided me with the manufacturer's toll free telephone number. I am now having the replacement parts shipped to my home and hopefully I will get the repairs completed.
Description of Work: WHC Distributors installed windows and a sliding glass door in my home in December 2004. I needed warranty work and tried to get the company to respond to my request.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$7,550
Tom F.
05/2011
3.0
egress windows
+ -1 more
still not finished 5/12. on window required a return visit because it we put in crooked. No biggie. dis not clean glass after install. I had to request drill hole plugs. some caulking sloppy. Sliders required factory rep visit. due 5/16. Door install took all day. One installer showed up @ 9:30 a.m. second got here after 12:00. 7:00 pm and door cannot lock. Hence factory rep. Will give more detail when the job gets done
Description of Work: windows (10) and a slider (120 inches)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
2.0
responsiveness
3.0
punctuality
2.0
$7,500
Sandy A.
03/2009
1.0
egress windows
+ -1 more
Very badly, we gave WHC a deposit and waited for the windows to be built and installed. Still waiting after several months and several different stories. We finally received our deposit back. Would not recommend this company to do anything.
Description of Work: 10 Replacement windows.
Rating Category
Rating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from WHC Distributors
deposit was returned for a reason.
FREDERICK P.
07/2008
1.0
replacement windows
+ -1 more
We made an appointment with the sales person in December 2007. Signed a contract to replace 14 aluminum windows with new Stanley windows, gave a $ 6,000 deposit. The salesman told us the windows would take about 12 weeks to be delivered and installed. We called in April 2008 and were told the windows would be here in May. We called again May and were told the windows would be here in June, they finally arrived and were installed in July 2008 after many phone calls and much frustration. The 12 weeks turned out to be 24 weeks. They do not return calls and always have an excuse.
Description of Work: They were to replace 14 aluminum windows with new Stanley argon gas filled double hung windows.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$10,000
FREDERICK P.
06/2008
1.0
replacement windows
+ -1 more
I am 61 years old and permanently disabled. In December 2007, I contracted with WHC-Distributors to install 9 new windows in my home. The salesman said the windows would be installed in April 2008. The total price was $10,708.00, I gave the company a deposit of $6,000.00. In April 2008 I called to find out when the windows would be installed and they told me they were behind but the windows would be installed in May. I called the company on 5/23 and was told some one would get back to me, no one ever did. I called again on 5/29 and got an answering machine. I left a message asking for a return call, I also told them that I wanted my money back or my windows, they never called me back again. They are completely ignoring my calls. The windows were supposed to take 12 weeks to be completed, we are now going on 20 weeks and I have no windows and cannot get the company to even return a phone call.
Description of Work: I am 61 years old and permanently disabled. In December 2007, I contracted with WHC-Distributors to install 9 new windows in my home. The salesman said the windows would be installed in April 2008. The total price was $10,708.00, I gave the company a deposit of $6,000.00. In April 2008 I called to find out when the windows would be installed and they told me they were behind but the windows would be installed in May. I called the company on 5/23 and was told some one would get back to me, no one ever did. I called again on 5/29 and got an answering machine. I left a message asking for a return call, I also told them that I wanted my money back or my windows, they never called me back again. They are completely ignoring my calls. The windows were supposed to take 12 weeks to be completed, we are now going on 20 weeks and I have no windows and cannot get the company to even return a phone call.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$6,000
BRUCE H.
07/2007
2.0
replacement windows
+ -1 more
Half an hour after the appointed time we called the WHC office and were on the phone when the sales rep arrived in our driveway. Unfortunately, the sales rep was not detail oriented and couldn't answer questions related to construction, durability or benefits of his product over other manufacturers or installers. Later received a phone call from the sales manager explaining that the sales rep originally scheduled had reported in sick and inviting us to visit the WHC showroom to look at other products and discuss our wants and needs.
Description of Work: As the results of a door to door solicitation we agreed to and set up an appointment for a sales rep to come to our home to make a presentation for Stanley (WHC Distributors also doing business as Warrenville Home Center LLC) to replace 4 windows. The OFC called 2 days ahead of time to confirm the appointment. At that time I told the sales manager that I would be asking detailed questions about the quality and durability of the windows.
Rating Category
Rating out of 5
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0
$4,100
Response from WHC Distributors
UNFORTUNATELY, WITH THE OPPORTUNITY TO SUCCEED, COMES THE OPPORTUNITY TO FAIL. AS A COMPANY, WE OFFER AN OUTSTANDING OPPORTUNITY FOR OUR SALES REPRESENTATIVES. WE DO THE BEST THAT WE CAN TO HIRE AND TRAIN COMPETENT SALES REPRESENTATIVES, BUT YOU NEVER KNOW HOW THINGS ARE GOING TO WORK OUT UNTIL THEY ARE IN THE FIELD. UNFORTUNATELY, MOST OF WHAT HE STATES IS ACCURATE AND THERE IS NO EXCUSE FOR ARRIVING LATE, ESPECIALLY WITHOUT THE COURTESY OF A PHONE CALL. I COMPLETELY SYMPATHIZE WITH HIS LEVEL OF FRUSTRATION WITH REGARDS TO HIS INITIAL EXPERIENCE. THE FIRST IMPRESSION THAT OUR REPRESENTATIVE MADE WAS INTOLERABLE AND AS THE OWNER OF THE COMPANY, I MUST SHARE THAT BLAME. THAT IS WHY I GOT PERSONALLY INVOLVED. IMMEDIATELY AFTER HEARING OF WHAT HAPPENED, I CALLED HIM TO OFFER MY APOLOGIES. AS IT TURNED OUT, HE ALSO EXPRESSED THAT HE DID NOT LIKE THE APPEARANCE OF THE STANLEY WINDOW. UNDERSTANDING THAT, I RELATED TO HIM THAT WE OFFERED MANY DIFFERENT MANUFACTURER'S WINDOWS AND INVITED HIM INTO THE SHOWROOM TO SEE THE PRODUCTS SIDE BY SIDE. I ALSO OFFERED HIM THE BEST PRICING AVAILABLE ON ANY OF THE PRODUCTS THAT WE OFFER. UNFORTUNATELY, HE REFUSED TO GIVE US AN OPPORTUNITY TO REDEEM OURSELVES. I DO HAVE TO WONDER WHAT HIS MOTIVATION WAS IN WRITING TO YOU THOUGH. WE MADE A SINCERE AND VERY CLEAR EFFORT TO TRY TO MAKE AMENDS FOR OUR REPRESENTATIVES TARDINESS AND EXPERIENCE DEFICIENCIES. WE ALWAYS GO OUT OF OUR WAY TO GUARANTEE CUSTOMER SATISFACTION.
JOHN P.
05/2007
1.0
replacement windows
+ -1 more
A rep. came immediately, calling about 3 times in days before to make sure we would be there. We gave a deposit and were told it would be 6-8 weeks. About a week later a man comes to do the actually estimates and again says 6-8 weeks. At eight weeks I call to inquire and am told that it always takes 10 weeks. It actually took 12. Upon installation the last window cracked. The installers were obviously upset that this happened and very apologetic. They immediately called in a "rush" order to the office and said that it should only take 1-2 weeks. It has been three and I feel I am no closer to getting the blue tape off of my window. There have been excuses of wrong parts coming in, etc. I paid in full and wish I had not done that. They were very quick to get the money but not at all quick about fixing the problem. We were told another customer is waiting, too. That doesn't make us feel any better. They often do not return calls or communicate unless I call them.
Description of Work: Three long windows in the living room were to be replaced with solid pieces of glass.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,800
TREVOR K.
09/2006
5.0
replacement windows
+ -1 more
The windows are FANTASTIC and they did a fabulous job on the installation. They showed up at 8:30 and worked until 8pm to make sure that the sliding glass door and all the windows were put in in one day. They did a killer clean up job and you could not even tell they had been there. They came back the next day to install the track for the hurricane shutters and do some minor patch work around the windows. I have got to say I was extremely happy with the crew that came out to do the work and the staff at their office. I HIGHLY recommend these guys to anyone who is considering getting new windows or doors put in. THANK YOU FOR THE FANTASTIC JOB!!!!
Description of Work: Replaced thirteen windows, an 8 ft. sliding glass door and Hurricane Shutters all around.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,911
DARLENE C.
02/2006
2.0
replacement windows
+ -1 more
Salesman initially stood us up twice for appointments after phone and postcard confirmations. Then day of install we were stood up again. Over 30 days late on delivery. 2 screens are broken, another screen wont fit in window and two windows wont stay up. Still waiting ( 45 days past installation) for a service man to come out and fix problems so inspector can be scheduled to finalize with county. I have called twice and receptionist is clueless and doesnt call back. They are paid except for 500.00 which we held back to insure the service call. Obviously they would rather we keep the money than to come out and complete the job.
Description of Work: Replacement of 18 windows. Double paned low E2 with argon gas. fusion welded white vinyl, double locks, full lift rails. The only good thing was the sub-contractors they used. Sam Bozart did an excellent job repairing water damage and installing the new windows. 789-5126. A young hard working, ethical man.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$13,215
HENRY N.
07/2005
5.0
replacement windows
+ -1 more
THEY DID A GREAT JOB. EVERYTHING WAS DONE AS WE HAD ORDERED. THEY PUT THEM IN WITH NO PROBLEMS. THERE WAS ONE WINDOW THAT HAD A DAMAGED SCREEN AND THEY REPLACED IT WITH NO CHARGE OR PROBLEMS. IT WAS GREAT SERVICE!!!
Description of Work: INSTALLED 11 HUGE WINDOWS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Response from WHC Distributors
I, BRENDA FESSLER, AM THE MARKETING MANAGER FOR WHC STANLEY. I''D LIKE TO THANK THIS MEMBER FOR SHARING HIS POSITIVE EXPERIENCE WITH OUR COMPANY. FOR TAKING THE TIME TO LET ANGIE''S LIST KNOW THAT YOU GIVE US AN OVERALL A, I AM SENDING YOU A DINING GIFT CERTIFICATE JUST TO SAY THANKS AGAIN. WE REALLY APPRECIATE IT.
MARLYN M.
05/2005
2.0
replacement windows
+ -1 more
THE WINDOWS ARE GOOD WINDOWS, HOWEVER, THE INSTALLATION WAS A NIGHTMARE. THE WORKMEN DID NOT CLEAN UP AFTER THEMSELVES (MY SON GOT A FLAT TIRE FROM A PIECE OF A WINDOW THEY REMOVED) AND THEY DID NOT USE A LEVEL WHEN INSTALLING THE NEW WINDOWS - SO SOME OF THE WINDOWS ARE CROOKED. THEY DID A SLOPPY JOB OF CAULKING AROUND THE WINDOWS AND GOT CAULK ON THE KITCHEN FLOOR AND ON THE GLASS OF THE NEW WINDOWS THAT I HAD TO SCRAPE OFF WITH A RAZOR KNIFE. I ALSO HAD TO USE THE RAZOR KNIFE TO CLEAN UP AROUND THE WINDOW FRAMES.
Description of Work: REPLACEMENT OF ALL OLD ALUMINUM FRAMED WINDOWS IN THE HOUSE WITH VINYL STANLEY WINDOWS.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$11,829
MARY R.
03/2004
1.0
replacement windows
+ -1 more
THE COMPANY REPRESENTATIVE THAT CAME TO MY HOME WAS KNOWLEDGABLE ABOUT WINDOWS IN GENERAL, AND ABOUT HIS OWN PRODUCT. JUST DON'T BELIEVE THEM WHEN THEY JUST WANT TO LOCK IN THE PRICE WITH A SIGNATURE.
Description of Work: DON'T SIGN A CONTRACT TO 'LOCK IN A PRICE' WITH THIS COMPANY. THEY WILL TRY TO FORCE YOU TO HONOR THE CONTRACT, AND THEN CALL YOU THE LIAR WHEN YOU PROTEST. I FOUND THE MANAGEMENT TO BE COMPLETELY UNINTERESTED IN THE FACTS OF THE NIGHT THAT THE CONTRACT WAS SIGNED TO 'LOCK IN THE HOME SHOW PRICE'.
Rating Category
Rating out of 5
value
4.0
professionalism
1.0
responsiveness
4.0
Response from WHC Distributors
I, SHAUN CANNON, AM THE MARKETING MANAGER FOR TAMPA BAY AND THIS INFORMATION WAS FORWARDED TO ME BY THE GM OF OUR PALM HARBOR LOCATION. I HAVE INVESTIGATED THE COMPLAINT AND SOPKEN TO ALL PARTIES INVOLVED. IT IS MY INTENTION TO COMMUNICATE TO YOU THE OUTCOME OF MY CONVERSATION AND DETAILS OF OUR INVESTIGATION. WE PRIDE OURSELVES ON CUSTOMER SERVICE, ETHICAL PRACTICES AND WE HAVE 0 TOLERANCE FOR SUB STANDARD PRACTICES AND PRINCIPLES WITHIN OUR ORGANIZATION. MY GOAL IS TO PRESERVE THE REPUTATION OF OUR COMPANY AND TO REMEDY THIS SITUATION.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Windows,
Egress Windows,
Doors,
Patios,
Fencing Driveway Gates,
Decorative Concrete,
Remodeling - Modular & Mobile Home,
Property Management,
Earthquake Retrofitting,
Foundation Repair,
Hurricane Shutters,
Concrete Leveling
FAQ
WHC Distributors is currently rated 2.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
WHC Distributors accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, WHC Distributors does not offer eco-friendly accreditations.
No, WHC Distributors does not offer a senior discount.
Yes, WHC Distributors offers emergency services.
Yes, WHC Distributors offers warranties.
WHC Distributors offers the following services: Sales and installation of all major brands of windows and doors. Complete renovations and new construction.