Weathermakers AC & Heating Inc

We are asked “How did it go?” It went perfectly. Weathermakers is a wonderful company that stands behind its products and workmanship. They helped us out of a bind years ago and have continued to provide excellent quality service since. I highly recommend their team and their comprehensive maintenance program. They are an excellent company which can be difficult to find these days.

Weathermakers put simply is fantastic! I purchased my house three years ago, and their sticker was on my unit, so I took a chance. Their service is prompt, thorough, and done right every time. I had to replace my central AC and not only were they very accommodating, their pricing is extremely competitive. They came in and did the end-to-end install in 6 hours. Their install technicians were very courteous and did not mind me asking questions. The installed unit was done with extreme care, and the attention to detail was impeccable. We are very satisfied with our new AC. I would recommend Weathermakers to anyone!!

Terrible experience a Guy Matt. Came out Said he was the owners best friend. And it would be ok. To pay him cash for the repairs seemed odd. And unprofessional

It went fine. Weathermakers installed my unit in 2015, and have gone above and beyond to make sure that it has functioned as expected. With service calls, they have always been punctual, thorough and pleasant to deal with. AC is very important here in FL, and I am extremely happy with Weathermakers.

We have a 1950s house with a flat roof and only 8" to work in. Omar and Kyle were able to figure out how to replace a duct. The job was much more involved then originally perceived at time of quote but the company stuck by their original price. Truly professional!

The guys were terrific. They did an excellent job, and cleaned up after themselves. Very nice gentlemen.

On time for tune up. Done quickly & efficiently. Very nice, professional & informative. All questions answered fully.

Robert always does a thorough job and explains what he does.

Prompt, polite and professional. Explained everything in detail.

The wood platforms the AC units are mounted on had started to rot. Chris noted that collapse of the platform would be detriment to the units. He arranged for removal of the old platform and the establishment of a safer environment for both units. I'm so grateful for his assistance in getting the old (20year old) platform removed and replaced .

Long story: We originally called Weather Makers because we had a very specific problem with the smell of fiber glass and attic air coming through our vents. I have asthma that is triggered by certain things, as I have been tested with the IGE test and I am allergic to fiber glass, wood, smoke, etc. Due to the good reviews of Weather Makers, we called this company. We were seen by a wonderful man named Carey, the general manager, who inspected our problem and noticed that we did have many holes in our attic vents and the tape that was sealing was not working correctly. He gave us a quote and also said that the duct work should be cleaned and that they would give us a deal to do them together. We agreed and the two techs came out. We had to leave the house while the AC was off due to my asthma flaring up. Once the job was done we came home and noticed that our AC sounded significantly different, much quieter. We mentioned this to the tech and noticed that he looked strange, but said it will probably just take a while to cool down. They left and about 10-20 minutes later our AC fan stopped working completely. At this point, my 6 month old was sleeping in the house and my 4 year old was getting ready for bed. We couldn’t leave immediately so I took my rescue inhaler from the AC not being on. We called the techs and they said another tech would come out. This tech came and stated that they did not have the correct fan to put in, but they will use a lower grade one to hold us over until the part comes in. He stated “I have never put a fan in before” which made my husband question him, and he quickly said something like “in this model” etc. All of a sudden I start smelling a strong burning smell. My husband sees the tech jump back and sparks are flying and a burning smell took over the home. At this point, my lungs are severely closing. I had already taken way too much of my rescue inhaler. We packed up our kids in the car and drove around, ending up in front of the ER waiting for my symptoms to calm down. The tech called back and said “there must be something wrong with this motor” and I will have to send someone else out. We go back home, the tech is standing outside smoking a cigarette and we go in and our home is filled with SMOKE! YES – SMOKE. He tells us it was just a bad motor. The THIRD tech comes out. This time it is Carey, who quickly put the motor in and apologized. He said he would be happy to try to get us a hotel room if the smoke doesn’t clear and he will be back to put the proper motor in when the part comes in. I ended up taking two albuteral treatments that night and the next day called to make an emergency pulmonologist appointment to check my lungs. At his point, we chalked this up to just a bad night. We figured this company is very reputable with good reviews so we will see what happens. A week goes by, all along the smaller motor we have in our AC cannot keep up with the temperature. When we put it on 69, it is still 75 in the house. We also notice that there is NOT much of an improvement in the smell of the fiber glass and the attic air. We had an apt on Monday for them to install the correct fan, and it turned into a no show with no call. I talk to Tiffany, also a very nice person. She tells me there was miscommunication and they will wave our $30 warrantee fee on the $120 fan. WAIT WHAT?! I asked how and why we would be paying for this motor when the tech originally broke it somehow. Tiffany was very nice and said she apologized and it was another miscommunication and that they will talk to the owner and managers to see if we can be compensated further. Cut to today, Carey comes back with the proper motor and we ask him if he will take a look at the duct work as the ORIGINAL PROBLEM we called them for wasn’t taken care of. He agrees but says that the owner of the company is coming in to speak to us. Here is where everything, EVERYTHING, falls apart. The owner walks in. We try to tell him exactly what happened from the beginning so we do not have any further communication issues. While we are talking, he keeps turning his back on us, shining his flashlight into our AC, into our vents, walking around our home, etc. It didn’t seem like he cared one bit what we were saying. In fact, he was making it a point to not listen at all. He started attacking the way our vents are, ask us about our UV light on our AC (which we purposely have off), starts talking about why I have asthma. We tried to explain that the duct work was not complete as we still smell attic air. The owner starts saying he doesn’t smell anything so he won’t do anything. He starts saying the reason why I have asthma in the first place is because we have cats, to which I tell him I have been tested for triggers and cats are not one of them. He says over and over “I am not a doctor” trying to deflect on the liability and how they did NOT fix the original problem. This man was SO much of a bully that my husband had to ask him to leave. So much of a bully that he sat in front of our house and I went to his window to say “Please leave, we do not trust you.” He mocked me, he laughed at me. He continued to bully me and then said that my husband I had a combative attitude. I continued to say “LEAVE OUR PROPERTY.” He said he wasn’t a child and laughed more. He mocked me and said “what do you want me to do just write you a check right now” while laughing. I told my husband to call the police and then he drove away. Carey stayed and installed the proper motor, but they did not check the duct work. Carey was EXTREMELY nice and said he has never seen the owner act this way before. We had a nice conversation with Carey and we wish him the best. However, we now are $1500 in the hole, and close to $500 for an emergency pulmonologist appointment and new meds. I have spent a week on new corticosteroids and medications to try to manage the attack I had from the AC being off and the burning smell/smoke. I asked if the owner could compensate my medical bills this week to help us out and he basically again said he didn’t care and he wasn’t a doctor. He continued to attack us for having cats. All the time while we were talking to the owner, he was huffing and puffing, spinning around in circles and saying that we were being combative. Every time we tried to talk he would say that he refused to listen because we were being combative. Though I was holding my baby, standing still, trying to have a logical conversation with him and my husband was doing the same. He kept saying how he was a man of his word and how helpful he was, but when we tried to ask him for help, he deflected the issue at hand and tried to attack us personally. I told him I would be contacting our lawyer and since I was so shocked, I said the wrong word, and he laughed at me again. My husband noted how he must have a problem with women because he was single handily staring at me and trying to belittle me the entire time. So the end result that we received from this company was NOTHING, but my medical problems and my family’s suffering. We missed about three days of work and it will take me a while for my health to recover. On top of that, our ORIGINAL PROBLEM which was the attic air (fiber glass) leaching into our house was NOT fixed. My husband, four year old and I still smell it very strongly. The owner was such a bully that we have a video of him mocking us – again huffing, puffing and spinning in circles saying “I have never had customers like you.” In this video he says he will pay any AC company who comes out and says they can smell attic air. So that is precisely what we are doing, we are hiring a new company and getting our lawyer involved for the suffering. Since he said he is a “man of his word” over and over, I will be updating my review upon the new AC company and attic air issue. Not sure why he would pay an AC company when he refused to compensate us at ALL. We are social media managers as well as business owners who have worked with hundreds of companies. I have never seen such belligerent bullying from an owner before. We have worked with sticky situations involving very reputable companies and their lawyers; we have never been called combative so many times while trying to have a conversation. All of this is just confusing and sad. The sad part is, and as we were discussing with Carey, all that had to be done was to check the duct work again, maybe say “I am so sorry we caused suffering,” maybe discuss helping us pay for our medical bills this week. Maybe go into our attic and see if you missed any holes causing the attic air smell. Instead, we got laughed at, mocked and ridiculed. This is a long post I know, but my husband and I do feel like everything needs to be documented as well as trying to protect anyone in a similar situation. Especially if you have a medical problem mixed with an AC issue – do NOT call this company. We will be working on uploading the video we have and I will be reaching out to other customers who have had issues with this company to see their side, get interviews and hopefully making a documentary if there are other people who have suffered due to this owner. We have made videos/companies go viral before and we have no problem doing so again to protect anyone else who will be in this position in the long run. No one should have to suffer medically and then be bullied emotionally; while using deflecting tactics to prove that the job we originally paid for was not at all completed.

Randy came out at 6 PM and took an hour to inspect the A/C handler and determine that "Fan motor in blower unit has power but won't run. Needs replaced. Self contain motor capacitor on inside of motor need to order and install." The next morning, I called the office to get a cost for the repair needed and was quoted $1,062 (including the Angie's List coupon discount). This seemed pretty high to me. I called our normal A/C maintenance company and they quoted $915 for the same repair based on Randy's assessment. Since our unit is already 12 years old, I asked Weathermakers for quotes to replace. Carey came out and walked through my options giving me several quotes to replace the system - all $6K or more. I sought out additional quotes. When the third company came out to provide a new system quote, Rod with Air Pro Cooling and Heating took one look at my air handler and asked if I wanted it fixed or replaced. I explained what my thinking had been on this, how expensive this repair would be for an aging A/C system. He said he was pretty sure he had the part that was broken in the fan motor, that it was a simple fix and would only cost $430. Thirty minutes after he arrived, it was done and my A/C is working perfectly! This made me realize that either Weathermaker's assessment of the repair needed was incorrect or their repair price was more than double that of Air Pro's. Additionally, Randy took an hour to diagnose the problem which Rod was able to do in about 5 minutes. I wouldn't use Weathermakers again after this experience since, while they were quite responsive, their service cannot be relied upon.

Everything completed just took longer than expected

Very good, did good job of explaining to me how unit was running.

We couldn't have asked for a better company to work with. Responsive, professional and did very high quality work for a reasonable price. Would definitely hire again!

Everyone was a pleasure to deal with. the installers were very polite and efficient.

The technicians showed up on time. They were very polite. They found the problem and needed to order a part so they return on another day. Again, they were on time and polite. They worked to fix the problem, found an additional problem and were able to fix that as well. I thought they did a great job for a reasonable fee. I would use them again.

The service went well. The main thing was that the technicians were great! They were well dressed, professional, cooperative and very pleasant.

Scooter came to do an unrelated estimate for us. While he was here we had him install an air purification system on our air handling unit. We also decided to purchase their annual check-up/maintenance package. He came back later to do the first of the two check-ups included in the package. He was knowledgeable and personable. We were satisfied with his work. Update: Colen found out we had been grossly overcharged for the item they installed.

1. After hours service call for AC - Friday night The after hours service was easy to use and the technician was prompt. Unfortunately, the tech was not equipped to fix the problem permanently, but was able to offer a solution to get us through the weekend. A full crew was scheduled Monday morning. 2. AC repair - Monday morning - 2 person crew was prompt, courteous and did the job quickly and professionally. 3. Duct work replacement - 2 person crew was prompt, courteous and did the job quickly and professionally.

I've had them out several times. If they find any problems, they let me know. I use one of their technicians named Hank. He is wonderful. We had problems in the past with air conditioner guys coming out and mess things up. We had Hank come out and he is one of their best technicians as far as I'm concerned. I will only have Hank come out. I don't want anybody else servicing my air conditioner. They are very, very fair. If I had an issue, I had called about something and they worked it out pricewise with them. Hank is superb. He is consistent. He's very good about bringing up issues. I just entirely trust him. They are very good. If I call with a problem, they are out here within the day. They are very, very punctual. When I call for an appointment, the girls are very, very professional. I've called and everyone has always been very respectful. Hank is very respectful.

Great guy and great service! came in for a check up found inde and shaweed film and explained the details and benefits of product and I was impressed and bought it. System was installed immediately.

Omar, the tech called ahead of time to say he was on his way. He was on time, clean, friendly, and got right to work.

They did a good job. The owner was very responsive and they took care of everything. They got the job done in one day.

Hank was very punctual on his visit. He checked the unit for only mechanical issues, clean/washed filter. Hank also advised us to allow more clearance around air return. He also advices that we should make plans to change the ultra violet bulbs up their visit next spring. Hank is very knowledgeable. I trust him. He is always very professional and mannerly