Pool Perfection, LLC

Pool Perfection completed a largescale repair and remodel of our older pool. The scope of work included: Simplify all pool equipment plumbing by reducing the original system from three-pumps to one pump without losing any functionality. Replace all pool equipment with current models. Install a new auto-drain/fill system. Install a new main drain and skimmer. Remove and replace pool coping, tile, and interior finish. Remove spa skimmer and replace venturi jets. Install a new sun shelf. Replace only the deck around the spa with pavers. All work to be done while preserving the condition of the original pool and patio tile deck. Most of the work took place during a three-month period from August to October. The initial time line from beginning to end was estimated to be four months. With the complications of two major hurricanes it actually turned out to be five months. I recommend scheduling work outside hurricane season. Negatives: Towards the end of the job the contract allowed for the withholding of an amount of money to compel compliance from Pool Perfection. The amount seemed insufficient to be effective as an incentive. Consider negotiating a larger amount. The project manager made some important decisions without consulting me; for example, creating two staging areas that damaged more of my yard; and choosing the location for the new pool heater. The latter decision had to be reversed but not without a contentious exchange during which an incorrect claim was made about code requirements. The issue was resolved to my satisfaction. “Pool School” provided instruction on how to use the new equipment and was the official handover of control back to us. During demonstration some of the new system was being tested for the first time. Problems were identified and had to be repaired before we could finish school. Complete testing beforehand would have provided a less confusing learning experience. Positives: A 3D depiction of the completed pool design was very helpful to visualize the intended improvements and confirm we were both sharing the same vision for the project. An improvement to the original design of the sun shelf was later suggested and a new superior design was adopted without added cost. The scope of work made it difficult to protect the pool and patio decking but they went to extensive lengths to make sure it was protected from damage during demo and construction. An exposed pool pipe was buried deeper underground after I made mention of it during construction. The task was not originally a part of the scope of work but was completed anyways. Pool Perfection is protective of their on-line reputation. They frequently reminded me to leave a review. I have no doubt this inspires them to work hard to please the customer. Tracie, Meghan, Yvonne, Nicole and all of the office staff always answered the phone or responded to emails in a timely manner. Every craftsman I came in contact with was a true professional and easy to work with. The demo team, construction crew, tile installers, and troubleshooters, all were hardworking and very considerate. Special recognition to Ray for the design, Kevin and Aiden the project managers, and Shai for building such a professional team. We couldn’t be happier with the results. Thanks to all. I would place Pool Perfection in the class of contractors that one might see on home improvement tv shows and hope to find locally.