McGill Plumbing & Water Treatment Inc

This has been our 'go to' plumbing company for years. Today determined our future plumbing company will be someone other then McGill. Our 5 year old water heater was replaced today. McGill is who we purchased it from, and who installed it. It already had to be serviced for a leak within the past 5 years. So today I was charged $145.00 an hour to install a new one, the same exact heater, which was on order because they no longer carried it, leading me to believe it was inferior to begin with. So yes, I understand it was under warranty, and I was not being charged for a new one, but the cost to install the same inferior item, without any regard for being a loyal customer, and an only 5 year old heater that already had to be serviced...I told myself that I would give them the opportunity to do the right thing, which should have been a discount of some kind, due to the fact the heater was only 5 years old, and had to be serviced within that 5 years, but they didn't. So my bill was $500.00+ today, and this ends our trust and confidence in this company.

McGill came to my house and advised me to buy a Fleck water softener on 8-18-17 which they installed. After several months, it stopped working. After the 2nd service call they replaced the unit on 4-20-18. It has never softened the water properly. On 4-21-21, McGill said it had a bad injector, seals and cages. They said softener needed rebuilt, new head or new install. Nothing but a new install would be warranted more than 30 days. The service man said the poor performance of the softener was due to the outside location and I would continue to have problems. I was not told that when they sold me the $1200 softener.

Outstanding. McGill suggested turning off water at meter, before their plumber was able to get out to make the repair. That allowed ground around leak to dry out, which facilitated replacement of defective pipe.

FANTASTIC. I have a 2 bd/2ba home and both toilets weren't working. A very stressful situation to be in. I called McGill and they could help me the same day. The plumber Ernie was courteous, informative and very efficient. Two different problems were fixed in record time and did not drain my bank account. I will ALWAYS call McGill Plumbing in the future and would highly recommend them to anyone having plumbing problems.

Arrived promptly as scheduled. Unplugged all drains. Friendly and professional.

Smooth installation. Inspected on wednesday. Ordered on Wednesday and installed Friday morning. Fast service and installation.

Ray and his team did an outstanding job re-plumbing our entire home. We had a leak at the slab and decided to replace our plumbing rather than repair it. New piping was run from the street and then in our attic to access all sinks, showers, and toilets. Our McGill team was professional and very clean. The job was finished when promised and for the agreed upon price. You might find others to do your job for less. But, you won’t find someone to do it better! I highly recommend McGill Plumbing.

The worker/plumber came alone; he did not give the impression that he knew what he was doing. He was a nice enough fellow but not communicative. He spent several hours with us but was unable to find the clog. After several hours we called the main office and asked that they send someone to assist the worker/plumber -- they finally did and shortly thereafter the workers/plumbers announced that they had found the clog and the drains were now working. We paid a fee of $742.50 which supposedly was a "discount". Although the drains indeed worked after the workers/plumbers left, I was suspicious because the water level in the toilet was not at it's "usual" level. I was right to be suspicious because we had to have another plumber (not McGill) come out 7/23/19 to actually find the clog and actually show us where the clog was with their drain camera. McGill Plumbing contacted me as a result of my Angie's List review and we had a very nice conversation. The McGill Plumbing representative was very polite and honestly sorry that we had had a bad experience; he subsequently sent us a full refund of the money we had paid them. My wife and I are very pleased with the response from McGill Plumbing.

What can I say? From beginning to end, this company was OUTSTANDING. Every aspect of our interaction with them was superb. Their communications were prompt, professional and friendly and we were kept informed from beginning to end. The job estimate was pretty much spot on to the actual price paid. Our plumber, Mike, was exceptional - a super friendly guy who was punctual, professional and highly skilled. He did the job to perfection and cleaned up everything leaving the whole area spotless. To say we're delighted with McGill plumbing is gross understatement. Thank you Mike and thank you McGill plumbing - you've now become our "go to" plumbing guys!

He came out and took a picture of the back of the house and send he would send a quote. He did this with the other two houses. We have been waiting over a week for the estimates to be sent to us. I have called the office twice and Ray's cell phone once and no one has called or emailed us the quotes. Don't use these people if you want work done in a timely manner.

Repairman was prompt, personable, and worked efficiently to repair the crack. He removed the damaged portions and replaced with new pvc. He explained the repair to my husband. I called the office in the afternoon and got am appointment for 9:00am the following day.

Called early morning to request the repair and got a window for the afternoon. Shane called me ahead when the tech was almost ready to head out. Confirmed pricing etc. Jonathan arrived on time. I had dug out (exposed) the leaky section so he was able to assess the leak quickly and repaired it quickly also. His work should hold up much longer than the leaky PVC joint he replaced. He also figured out there was a toilet "dripping" issue and adjusted the float valve to correct it. The bill was for the one hour minimum plus materials. Very well done.

Discovered clogged sewer line one morning; called McGill Plumbing; Technician arrived early that afternoon; quickly accessed the problem; deployed snake through clean-out and cleared the sewer line obstruction. He also installed a reverse osmosis water faucet. The Technician was knowledgeable and polite and explained what he planned to do; then he completed his work in a timely manner. He was an excellent representative of McGill Plumbing.

He arrived promptly and did a quick and good job.

The person from McGill had a trainee and while on my dime the company must have called him six times so he was constantly answering the cellphone. He installed the basin in the vanity but after installing the faucet told me it was defective and leaked. I told him there was air in the lines and he said it was because the faucet was defective. Said he didn't have time to fix my shower faucet (which was a big job since they needed to install a posi-temp But I had told them that on the phone before they came). Repaired the shower faucet in my daughters bathroom, which after he left we found he had reversed the hot and cold water. I called the company a couple of days later and someone came out and properly repaired my daughters faucet. I was quoted $720 for the posi temp and told to call for an appointment. I called a different plumbing company (C Lacey Plumbing)who came out (yes the faucet in my vanity was defective) and they replaced the faucet but found the water lines McGill had installed appeared to be used, didn't even have washers, and were not installed properly which was why I had air in the lines. They also installed the posi-temp for $585. I have used McGill in the past with no issue but this time the service was a nightmare and I will never call them again.

If McGill Plumbing was equipped with the manpower to sufficiently accommodate their customers, my 11 day leak would would have been taken care of the next day. the did respond to evaluate the problem but lacked sufficient manpower to fix it for 11 day period. Leaving me with no kitchen sink for the Christmas holiday. The skill level and craftsmanship by the repairman was outstanding but McGills seem to lack the manpower to provide prompt service. ability to accommodate is flat out unacceptable.

They gave me a 9a-12p window, the office called around 815 and told me the plumber would arrive at 9, and he did. He was clean, friendly, and checked the whole toilet out (not just what I told him what I thought the problem was). He replaced the wax ring, explained why the last one failed, and explained how this one was different. Unfortunately I also needed a new shut off valve and bolts. Total job was under $200. He caulked and cleaned up everything. The bathroom was probably cleaner when he left than when he arrived. I certainly don't hope for more plumbing problems, but when they happen I'll be calling McGill. Prompt, clean, friendly, knowledgeable, and reasonable price. What more can you ask?

They are good. They did a good job. My kitchen cabinets are really tight and we asked for a skinny guy and they did not send one the first time. So then we had to wait for them to send a thinner guy and there was a delay and then they had to check all the fittings to make sure.

The job was done well, though it took longer than expected. This was not entirely the fault of McGill Plumbing, though they did have to return a number of times until my gas on-demand water heater was working again.

Ray gave us an accurate estimate. Joe and Cody did a great job fixing my plumbing problems. I would definitely use McGill Plumbing again.

The company responded quickly and fixed the problem within a few hours of being called I highly recommend this company.

It probably cost me $250. They also do it at the office. I use the same vendors at both places. If they're good, they're good. We have used them at both our company and our home and we have for many years and the experience is great.

The installation was very smooth. The people are very helpful, they lead you in the direction you need to go, and they try to make appointments as rapidly as they can.

I own a home in which my mother resides. Her 1/2 bath toilet was leaking via the flapper. She also needed a new sink faucet. I do a lot of the repairs in my home myself. I wanted to overhaul the parts in the toilet so I purchased them. Upon replacing the flapper, the handle, the fill valve and the braided connector supply line I only had a very, very small leak at the fill valve lock nut under the toilet. In changing out the sink faucet, the connector supply line was jarred loose from the angle valve as the previous homeowners had them soldered together so another small leak occurred. I did not want to mess with the sink water lines so my mother said she would call McGill to have them fix that. I told her I would get another fill valve and fix the toilet as I have successfully done this type of repair to the main bath toilet. She said she wanted to let the plumbers do it and she would pay for it so I said fine. I advised her to get multiple estimates though and she did not. The work was done and I was somewhat shocked. I feel there was an attempt to take advantage of her as the bill was way more than the estimate as they replaced all the parts on the toilet that I had just replaced. She stood firm on the estimate price and McGill let it stand, which was fair. What I am so upset about is I paid for all those new parts and the employee took them. These were purchased less than three weeks ago. Any plumber could plainly see that these parts were new and should have left them as I could have either returned them to the store or hung on to them. I assume they wouldn't guarantee their work with my parts so they changed them, not that they were all needed, and they definitely should not have taken them. This was my property. I want either those parts returned to me or a refund for the flapper, toilet handle and braided connector water supply line. I will forego the fill valve as that could have been faulty and causing the leak. I will be contacting them by phone. I have used McGill in the past and have been very satisfied. Not this time. Perhaps there may be some new hires that may be guilty of unethical business practices or changes in management or ownership, but this experience was definitely not up to their usual standards.

work went as promised, cleaned up well and were respectful of my home