Hendrick Roofing Inc

This company missed an entire area of the roof in their "inspection", the third bay of the garage area, made false statements in their responses, installed the wrong shingles, installed the wrong vent and did a poor job of doing it as well. They've offered nothing in the way of proof except words. Sorry we ever called them in the first place, but they have been reported to regulation agencies, so hopefully they'll see through the "I'm blessed" attitude of the one who responded. AVOID, AVOID, AVOID!

Not well. We have discovered that Hendrick Roofing did a "bait and switch" with us. We contracted for a flat roof replacement, and instead was provided with a "roof-over". Also, we had a building permit specifying a Florida-approved metal roofing product from Union Corrugating. Hendrick states now that the metal material on our roof was actually made in China, and it is not currently approved for use in Florida. We paid almost $4000. as a deposit, and we want it to be refunded.

Not well. We have just learned through a series of communication between Hendrick Roof and the City of Seminole that the product used on our roof was manufactured by the Sheng Yu Steel Company (SYSCO) of Taiwan, China. The SYSCO website does not recommend their product for residential roofing, and the SYSCO product is NOT approved for use in the State of Florida.

They did not remove the original flat roof material, just did a "roof-over". We attempted to tell them about this during the work, and we were told to "stay in the house and do not talk to the workers". We had other roofing contractors on the metal roof, and they pointed to numerous rust spots less than 1 month after the install. Hendrick's crew evidently used a saw instead of a shear to cut the metal pieces, resulting in the rust spots.

Did not hire. We received 4 estimates & their quote was over $8,000 more than the middle quote which is who we hired. They were however professional and seem to be a good company just too high on their pricing.

Decided to call someone else since they were not interested in a minor repair.

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They installed a new tile roof on our house. I felt they did a really good job. I have referred them to other people.

Everything about them is good. They did a good job. No one came out with the roofing nail remover and two of the patients stepped on roofing nails but it got resolved nicely. For the house roof the company that makes the ceramic tile for the roof is Paul Stiegel and they were helpful at helping us pick out the right tile. We went with a rather new tile called The Artist Edition. It has colors of the Grand Canyon and it's beautiful. People stop all the time and ask where we got our roof. They are now finishing up the downspouts and we're just waiting for it to rain to see if it all works. I think the price was the going rate for a tile roof in this area. The quality of the tiles is good. When I called to tell them there was something wrong, they would take care of it the next day. The roof is good and my husband has checked it all and it's very nice. If they said 8:00 in the morning, they were there at 8:00. They were professional and responsive. I am using them again for a little apartment house I have.

This is the second roof Hendrick has done for me, and I will use them again. However, the estimate was off by $1,100. Hendrick's estimator came over when I was home and gave an estimate of $1,650. He apparently did not see the rotted beams and planks (much of it visible, which is why I called for a new roof). So the final job cost was much higher. They also did a poor job cleaning up around the site. That said, the roof keeps out water and the repairs are solid, which is the main point. Hence the relatively high grade despite my dissatisfaction. Use them, just make sure to pin them down better on estimates.

The quality of work is good, looks like they did a good job on the roof and fixed the leaks. However, the customer service I received from Hendrick was the worst I've seen, ever. They never returned any of my calls, not a single one. The girl that answers the phone was rude and was unable to answer any of my questions, I always had to leave a message. Then I always had to call back because the person for whom the message was left never returned my calls. I wrote a letter to Randy Hendrick and the office manager regarding their customer service, neither called me or responded to my letter in any way. When I called and asked to speak with Mr Hendrick, I was told he was unavailable and there was no other way to reach him. Again, I had to leave a message. He never returned my call. A scheduled appointment was missed, when I called to find out where they were, I was told they had to cancel that appointment. They never bothered to notify me or even re-schedule. On another occasion, they showed up the day before the scheduled appointment and again did not bother to notify me of the change. The sales department was very quick to respond to my calls and were prompt and called to confirm appointments. Had Hendrick not already started this job before I experienced their customer service, I would have found someone else to do the job.

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PRICE WAS HIGH.

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