Granite City

Description of Work: bathroom vanity quartz counter top

Description of Work: Replaced kitchen counter tops

Description of Work: Replace hall bathroom counter top.

Description of Work: They sold and installed our new granite countertops.

Description of Work: Granite City changed out the counter tops for the whole kitchen, they removed the old counter top and they put everything back into place and I guess that includes the sink, the faucet and the backsplash.

Description of Work: Granite City provided new countertops, backsplash, sink, and even a window sill in my kitchen. Additionally, they provided the countertops, sinks and backsplash in two bathrooms. Each step is usually performed in conjunction with the cabinetry schedule. However, the cabinet place ignored scheduling commitments and provided inaccurate measurements. Still, the entire staff at Granite City managed to work around these obstacles. Carol Hoffman tirelessly downloaded pictures I emailed of my home so that everything would be perfect. She assisted me in every choice from granite choices, and sink choices to actual faucets. On each of my many visits to Granite City, Carol always took the time to make me feel that my choices were as important as those she would make for her own home. Most importantly she realized that my highest priority was to complete this project in the allotted time frame. I live with my 88 year old mother who had gone to visit my sister in Atlanta so I could accomplish this between mid September and mid October. Due to the total disregard of the cabinet place for this, Granite City had to go 'over and above' to compensate. They did just that and I will be forever grateful to the professional and caring 'family' that is Granite City.

Description of Work: Granite City installed my counter top for my kitchen and a huge island.

Description of Work: They didn't have anything matching my needs so they sent me to International Stone Quarries on 49th St. I found a piece of granite that might work. Approx 2 weeks later I week I went back to Granite City to complete the order. I was getting approx 36 sq ft of granite for the kitchen. I also needed about 17 sq. ft of granite for my bathroom and asked "ballpark" about how much it would be and even if they may have a remnant. They said it would be about another $1000 for the bathroom vanity. I thought the $2670 seemed very high for the kitchen but I went ahead and paid 1/2 down on 3/22/2011. They gave me what I thought was a receipt for my check and I left. Still stewing over the high price of Granite, City, I browsed the web and Angie's list for other providers and ratings/prices just to see what was out there. On 3/28, I found an interesting provider and proceeded to visit their showroom after work. This company offered to do my entire job: kitchen and bathroom, as well as provide me with both sinks for the bathroom (I already had the sink for the kitchen), ALL for $2500! I called Granite City to cancel my order and requested a refund. I was told my check would be refunded, less a 20% re-stocking fee. I was stunned. I had not noticed the “receipt” I signed stated I would be charged this high of a re-stocking fee so I acknowledge part of this is my fault. However, the granite was not moved from their inventory. The ONLY thing they had done was cash my check. I can understand 3% to 5% but 20% is outrageous. After I told them I would never do business with a company who gets money from people this way, they called back twice to try and see if there was some other way they could keep my business. My contractors were in my kitchen preparing for my new cabinets while “Sam” from Granite City was calling me and trying to change my mind. After I hung up, I asked the contractor if I was being unreasonable and they all said, “NO”. Then they asked me the name of the company and were not surprise when I said, “Granite City”. My general contractor was familiar with the owner (Sam)