I WAITED FROM MAY 26TH (PROPOSAL FOR WORK RECEIVED) UNTIL AUGUST 17TH FOR INTERIOR PAINTING WORK TO START. SCHEDULED AND CANCELLED BY THE COMPANY 3 TIMES. IN AUGUST I WAS TOLD TO FIND A NEW PAINTER, AS THE COMPANY HAD NO IDEA WHEN THEY COULD DO THE JOB. I HAD WASTED THREE MONTHS WAITING ON THEM AFTER BEING TOLD THE JOB COULD BE STARTED WITHIN WEEKS OF INITIAL CONTACT. NOT RELIABLE. STATED RAIN DELAYS AND PRIORITY OBLIGATIONS TO BUILDERS CAUSED INDEFINITE WORK DELAYS. APPEARS BUILDERS RECEIVE PRIORITY, PRIVATE CUSTOMERS RECEIVE LESS ATTENTION.
Description of Work: E.I. PRESENTED THEIR PROPOSAL FOR THE INTERIOR PAINTING OF MY CONDO ON MAY 27TH. I ACCEPTED THE TERMS. 'PENCILLED' IN ON 3 DATES. ON AUGUST 17TH (3 MONTHS LATER) I WAS ADVISED THAT I SHOULD FIND ANOTHER PAINTER AS ELEGANT IMPRESSIONS WOULD NOT BE ABLE TO PAINT MY HOME FOR AN INDEFINITE PERIOD OF TIME.
Rating Category
Rating out of 5
responsiveness
4.0
Response from ELEGANT IMPRESSIONS
Explained to member we were behind schedule due to rain & unpredictable situation at large newly constructed house in Tampa. She said she was not in a hurry. Start date of job was changed 2 times. Dates were always tentative especially if rained continued. 8/13 explained we were close to getting caught up but still could not guarantee start date. She said as long as we could get it done by holidays. I told her I felt bad putting her project on hold & it might be a good idea to go with another co. She said she really wanted us to do job & did not want interview again. I felt it would be in her best interest for us to cancel project now so she would have enough time to have another co. meet her deadline. I am sorry she feels we are not reliable as I kept her aware of all delays & scheduling. There were many calls & emails each of which I explained our status & frustration of our schedule. She was fully aware of our predicament & understood the consequences. I feel I did the best I could.
HEATHER F.
07/2003
4.0
house painters
+ -1 more
CHARLCIE WAS VERY PROFESSIONAL. SHE HAD TO COME IN AND FIX WHAT SOMEONE ELSE HAD DONE WRONG. SHE THOUGHT SHE COULD FIX IT BUT IT ENDED UP THAT SHE COULDN'T FIX IT WELL. IT WAS JUST THE CIRCUMSTANCES. SHE DID RESOLVE ALL PROBLEMS.
Description of Work: STAINED EXTERIOR WOOD DECK AND FENCE. PAINTED FRONT DOOR, SHUTTERS AND FEW AREAS ON SIDE OF HOUSE.
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Service Categories
Interior Painting,
Exterior Painting,
Interior Design and Decorating
FAQ
ELEGANT IMPRESSIONS is currently rated 3.5 overall out of 5.
Monday: 7:00 AM - 3:30 AM
Tuesday: 7:00 AM - 3:30 AM
Wednesday: 7:00 AM - 3:30 AM
Thursday: 7:00 AM - 3:30 AM
Friday: 7:00 AM - 3:30 AM
ELEGANT IMPRESSIONS accepts the following forms of payment: Check