Bay Area Heating & Cooling Inc

Shaun did a very professional quote. He called before he arrived and was here on time. He provided 3 different quotes and answered all our questions concerning a proposed new system.

MIKE'S A STAIGHT SHOOTER. HARD TO FIND IN THIS BUSS.

Tom showed up sooner than he thought and did a VERY thorough job. He checked everything and cleaned out the pan in the attic. He didn't seem in a hurry, just very attentive to the details. All in all he did a great job! I'm more than pleased with the work.

They had the lowest price. Their installers were very cooperative with the specifics of how I wanted the air handler installed. Friendly, professional workmen. Gave good service after the install. (Came back and made some minor adjustments.) Manager went out of his way to get us the emblem showing the model number. Topnotch all around.

I received several quotes from various vendors, all with good Angie’s List grades. It was kind of a toss up but decided I wanted a Trane A/C due to their reputation. Also, because I don’t use heat that often, I didn’t get a more expensive heat pump but just a heat strip on my air handler. The installation was done promptly and efficiently. The crew was hard working and extremely courteous. Now, I have waited 9 months to write a review because I wanted to give time in case I encountered any issues. I did and Chris the Service Manager always took care of the issues I had reasonably and always professionally. I had a fuse blow but Bay Area H&C promptly came out and replaced it. I also had a concern about how noisy it was but again they took care of the problem as best as was possible. And also, the water drainage line would plug up with gunk. This actually was because my drainage lines are so old, 50+ years and narrower than current drainage lines and the new A/C was pulling considerably more humidity out of house than the old A/C unit. In closing, replacing an A/C and handler is a big issue, expensive and always untimely. It also is susceptible to issues after installation and to me, the after installation response is more important than the actual installation. Any company can install a system but the real test is the responses and services, one receives 6 months later. Bay Area Heating and Cooling of Largo is a great choice. (There are at least 2 other vendors with nearly identical names, and they may be good as well but make sure it is Bay Area Heating and Cooling located in Largo.)

We have been a participant in their annual preventive maintenance program for several years and it has been money well worth the cost. Not only has this program extended the life of our Trane unit above the normally expected life span for this unit, but now that we need to replace it, Mr. Mulder, the President of this company, personally involved himself in my search for a replacement system. In my experience, that is extremely unusual. His involvement was not just a quick comment, but an on-going involvement until we finally decided which unit to purchase. As we decided to purchase a system that Bay Area Heating and Cooling does not sell, they will probably not be providing maintenance for the next year. However, I want to make it abundantly clear that we will continue to remain in contact with Bay Area Heating and Cooling and will again purchase their preventive maintenance program as soon as the manufacturer maintenance support ends. This company (and specifically Mr. Mulder their president) has treated us with enviable courtesy and honesty. The Kramers, Tampa, Florida

This company installed a brand new Trane unit in May 2018. In October 2019, the unit stopped working (apparently you CAN stop a Trane). The part is under warranty, since its not even a year and half old. I called BAH&C assuming they would stand by their product. They came out fairly quickly. The tech was at my house for 15 minutes (as he noted on the invoice). He said a motor blower needed to be replaced and that I would have to pay $674.95. I asked for what??? He said $69.95 for the service call and $605 to replace it. I said the part should be under warranty. It was. That was their charge to install it. He wanted it paid up front. I told him I wasn't paying for service before service was performed. He said the part would take 3-5 business days and if I wanted it overnighted, I would have to pay for that. I had to call the manager who said he would make an exception and go ahead and order the part. I went in to the office to see him (Chris N.) personally to get him to break down this $605. Shouldn't I know why I'm being asked to pay that much money - was it going to take hours to install? He said it was a "flat rate" and would cover his costs to "complete the warranty paperwork" and "to return the old part". He told me I was free to "shop around", but at this point, I had a broken A/C in Florida, 90 plus degrees outside and the part could take days to come in. So calling around, waiting on people to come in and give estimates to fix it - and not totally bilk me out of close to $700 - not really an option. He agreed to drop about $50 off that price and I felt I had no choice. A different technician came in a day later (so somehow 3-5 days turned into 1 day). He was in my house for 22 minutes. So basically, their service fee to repair the product they installed ... about $1100 an hour. So if you want to pay a premium to have a practically new top of the line A/C repaired, Bay Area Heating & Cooling is your company!

They arrived on the appointed day, and did have the new air conditioner up and running within 7 hours as promised (it was 100 degrees the day they installed). I felt sorry for Max who was installing the condenser on our roof in that heat. Everyone involved from Bay Area was prompt and courteous in replying to my questions, as well as extremely knowledgeable of the product they were installing

Came out within an hour since I have their maintenance plan on 2 units. Glen was quick to drain pan and replace the defective overflow switch. Save my clothes from water damage

Good professional company very happy with their responsiveness and deals. Would definitely recommend !

Kenny came to my house. He was very professional and explained thoroughly. I will have them do additional work in the future.

I would just like to sing the praises of the two techs that took care of my problem today. Eddie and Adam were wonderful!! They were very friendly and personable, but most importantly, they showed excellent attention to detail and exhibited great pride in their work. You would have thought they were working on their own house! No shortcuts, no rushing the job, they took their time to do it correctly. They are definitely an asset to the company and by all means an asset to us, the customer! If you want two excellent install techs, go with Eddie and Adam. Thank You Guys!

Didn’t appointments couldn’t be booked and long wait times. They weren’t interested in my business anyway.

Good service very thorough and took his time to make sure everything was working perfectly!

I'll keep it short and sweet... I really appreciate the customer care that I get from Bay Area Heating and Cooling. Their motto reads, " Customer Service is Our #1 Priority" and that's no malarky they stand by that!! I also cannot say enough good about Technician Mike Rice, from the very moment he comes on the scene, You know you're in good hands. He's a pro and identified and took care of my issue Lickety-split!! I'll also say at N/C... No Charge, due to their Preventative Maintenance Plan. I cannot stress how valuable their (Preventative Maintenance Agreement) has been for me. I highly recommend it!! Thank You Mike, and Thanks You Bay Area Heating and Cooling!!

It was good. They just do annual maintenance so it was not a lot.

I have used this company for years. Awesome.

They fixed an A/C refrigerant leak last year, in summer, and installed a line drier. Quick response and repair. So far all is OK and the tech did the job right the first time. But the price was way too much, after some research: Was charged $65 per lb of 410a refrigerant, $650 total, when the contractor purchase price is about $10-15/lb, so that price wasn't reasonable, $30/lb would have more than fair for contractor's pricing to consumers, based on web searches. So I was overcharged over $300 for 10 lbs. After research, was overcharged for the line drier, even considering a fair contractor markup/profit.

Justin was our service tech and he did an excellent job. He was professional, prompt, and courteous. He diagnosed the problem and made recommendations so we could make an informed decision. Justin is an Asset to Bay Area Heating and Cooling.

The scheduling was easy and accurate. Kenny the service technician was very professional, courteous, clean, prompt and efficient. I will continue to do business with Bay Area based on my first class treatment.

Fabulous company that I would highly recommend to all. Very helpful, very fair pricing. They were punctual and did a fantastic job. Family owned and operated, they were amazing.

Did a great job and gave me some pointers on how to keep my system running at peek performance. They stand behind their work!!

The office was able to fit us into the schedule and Kenny actually arrived earlier than expected. He was extremely knowledgeable and he worked quickly to fix the issue explaining everything he was doing.

This company may have installed the Clean Effects filter system backwards, so the pre-filter is actually the post filter, etc. We just bought the home and contacted them to check this out and the supervisor blew us off. Clearly didn't want to take ownership for the company's work. Wouldn't send a technician to check it out unless we agreed to pay the service call fee. Unprofessional and irresponsible.

Excellent response and service from the first phone call on. The quote for the unit and installation was reasonable. The installation team of Scott and Adam came promptly on time: very courteous, efficient and professional. Chris came to inspect and drop off paperwork the next day, also very professional. I definitely give this company and A+!