Armor Guard Painting & Coating LLC

Armor Guard Review In August 2023 I had Barry the Field Manager of Armor Guard come to give me an estimate to repaint my 7 ft by 14 ft deck. The price I was quoted was more than double of other estimates with other companies. The reason I chose them was for the warranty. 5 years labor 20 years material and the warranty was transferable if I decided to sell my home. I should have realized at the time that the warranty was too good to be true. They were supposed to send a crew to pressure wash, fill all cracks and holes, sand, apply primer, and apply two coats of Sherwin-Williams Super Deck paint and sealer. Little did I know at the time the warranty by Armor Guard was a ploy. They sent one man a subcontractor to do all the work himself. I am retired and was able to be here to monitor each day with step by step photos that I took. First the man who came was told only to power wash and paint. This was my first interaction with Rodney the President of Armor Guard. Rodney was not helpful and was argumentative. He then agreed to prepare and paint my deck as was written in our contract. My deck was then primed and painted in the rain. The man who did all the work was being pushed to get it done quickly. As a result one week later I could see spots of primer and bare wood showing through the paint. Again I called Rodney and he told me that it was bird droppings and they left the paint so I should just paint it myself. He did send his subcontractors to look at it and they agreed that it did have many areas showing primer and wood. He agreed to have them come back to apply a third coat. They did. In April 2024, 8 months after the original painting it was showing primer and bare wood through the paint again. I contacted Rodney again he was rude. He did agree to have subcontractors come on June 8th to pressure wash the deck and then they would return on June 10th to repaint the entire deck. On June 8th two men from J&J painting showed up at 8:00 a.m. One of the men said that they would pressure wash and touch up but not paint the entire deck as Rodney had promised. He said that Rodney had only paid him $300 and told him to pressure wash and touch up. At that time I told them to just pressure wash and I would take this up with Rodney. They left my furniture in my driveway they left my hose on the ground with the nozzle off. They did not do a good job. They were only here about 15 minutes total. Rodney has not made an attempt to come to look at the work himself or do a final inspection. I have caught Rodney in lies and have gone through continued stress and anguish because of this. I have two photo albums on my phone with day by day pictures of the work from the beginning until now. I also have screenshots saved of every text message between Rodney and myself since August of 2023. He texts instead of phone calls and actually in this case it turned out to my advantage. Rodney then offered to come and have the men paint the entire deck but he also added it would be the last time. That to me means he was not going to honor his 5-year warranty. At that point I made the decision not to respond. I no longer want anymore to do with Rodney or Armor Guard. He made a statement that my deck was dirty and that's why I was having issues. He is a narcissistic liar and impossible to do business with. My complaint and his responses are on the BBB website. I am considering contacting a reporter since I have so much to show as far as photos and screenshots of our text messages from the beginning. I think it's important to show other people what happened to me so that they don't fall for this sham.

sign contract on 10/20/23 paid deposit $995,- for work with 2 people by Mr. Baruy Start on 11/06/23 . They cancel 10/20/23 reason car not function and change it to 10/21/23. On 10/21/23 08.15 1 person show up Mr.Eric handicap with swollen leg and told us that he can not stay on a ladder because a blood cloth in his leg and can not do the job. He call his bos Mr.Rodney and a fight was going on.He leaving at 8.45. I call Rodney and told that I need my deposit back because unable to do the job. He don't give the deposit back was his answer. About 11.30 Mr. Baruy from the contract show up and say sorry it was his fold and call via de speaker with Rodney. It was a complete theater. They give us discount $ 500,- if they come again with 2 people. We say NO. We don't trust this company with a bad management. I 'am 84 and my husband 87 and now hi stay on the ladder to try to do this Job. They don't want to give the deposit back after this mistake. Please help

My mother in law first had an estimate from this company on June 24th. They were supposed to repair rotten @cost +150%, repair cracks and breaks where necessary, pressure wash the entire house, primer and paint the entire house. She was quoted 2,900 to do this job so she hired them and paid the deposit. When the pressure washers got here on the 27th they spent exactly 1 hour pressure washing the entire house. When they left the house was still covered in dirt and peeling old paint. My mother in law called the next day and spoke to the office lady. She left a message for someone to call her back due to the fact the pressure washing was not finished. Rodney called her back on June 29th. When he spoke to her he was very short and rude. He informed her she would have hire a different contract company to do the wood work on the home. He told her it was too detailed of work for them to do. He then told her to call him when she was ready and hung up. It is now August 8th and she did hire another contractor to do the work. They have been doing an amazing job doing everything this company was supposed to do. Now that all the prep work is done Rodney sent out 3 men to supposedly start the paint. He hasn't spoke to her since June 29th. When the guys showed up to supposedly start the paint they were in a tiny compact car. They had barely any room for there to be enough paint for the whole house. They had no ladders, no rollers, and really no supplies to do the painting. My mother in law called Rodney and told him she did what he told her to do and hired a different contractor. He then told her the last time they spoke they made plans for the painter to come and paint on the 5th. Which is not what was said and is still over a month late. She will be having the new contractors finishing the work. Of course she won't be getting the deposit back. He made sure to tell her that when she told him the new contractors will be finishing the painting. I would never recommend this company to anyone.

The estimator came out to my house and upon explaining what I needed (stucco repair) he proceeded to explain to me that it would be impossible to match the paint and that after completeing the stucco the whole house would need to be painted (complete upsell and not what I expected). The good news, and the reason I decided to do business with this Co is their pricing with the stucco repair and new paint came in around what others were charging for the Stucco repair alone. So I went with this company. On a positive note the paint job looks really good and when all was done the stucco plus paint were good enough to pass the insurance inspection (the purpose for the repair in the first place). I cannot give an A rating because the company didnt actually specialize what they initially told they did (stucco) they simply used it as a sales opportunity, moreover their own painters agreed with me about the crap stucco job they hired a subcontractor to complete

The entire job went very well and was completed in a timely manner with the utmost attention to detail and quality. They did a fantastic job with taping up everything to avoid overspray. We highly recommend Armor Guard for your home exterior needs.

The overall experience was very good. The crew did an excellent job painting the exterior which included a lot of hand brushwork. The quality of the work is excellent, There were a few cleanup issues at the end that I did'nt catch on the final walk through, but they cleaned and fixed anything I noticed immediately. Very happy with the end product.

Outside showed up on time. Too much of a high to do a PVO festival job. Inside to cheap to remove hardware on doors. Tried to mask, paint on door handles & hardware. Finish I could give this Co. a great grade. They need to improve the quality of their help.

From start to finish. They helped me with making sure the color was right to the end of job. Super experience.

Both crews were on time, courteous, professional and very conscientious. Both were hard working: starting early, no long breaks.

We met company representative at home show and set up an appt. He came as scheduled and offered us 3 options. We made appt. to have stucco to front of our home. A gentleman came next day looked over job and said he would call when he could start the job. Well they were here the next day, 2 men. They finished the job in one day.. We were extremely happy with the results, wished we could have afforded to do the whole house and when we can will use this business.

Everyone was on time, very professional & respectful. So far, this has been the smoothest part of our renovation. I would definitely recommend Armor Guard Painting!

Excellent sales presentation by Tim McCormick, worked with us on price. We are un affixed income. From start of job to finish Jorge and his helper worked very quickly and professionally. Taking no Breaks and finished job with a beautiful job done.

Armor Guard was professional and provided quality work. The company was hired during a home remodeling project and was the only company to contact me to check on the status of the job. They were the only company that arrived on time each day and for all of the schedule dates of service. It was a pleasure working with them and I will hire them for all my painting needs in the future. I would highly recommend Armor Guard.

It didn't go so great. They did show up on time. However, they weren't even here for 10 minutes. He came in introduced himself, gave me a brochure with the colors, filled out a Work Order, showed me a sample of what the coating was to make it last longer (and I mean just showed me). gave me a price. and that was it. I got the feeling that my home wasn't worth their time (I live in a townhome) or effort. We go no information on the company or even what the 5 or 10 year warranty covers just gave the price. All done, they left. NOT IMPRESSED, I did receive a call from the Owner with apologies, and I would recommend them - atleast for an estimate and go from there. We will be comparing this estimate with another company.

Armor Guard was above and beyond any paint company I've ever used. Not only for the price but detail, responsiveness, trust with my home, punctuality, and they kept their word with completion dates and times. I HIGHLY recommend them for any paint service you may need at home or business.

They did an outstanding job. They were very professional as well as very considerate being in our house. They gave us a time frame and stuck to what they said. I highly recommend using this company.

Painters came in and were very friendly and professional from the start. They went over their course of action and proceeded with their work. Work was done very clean and neat. Cleanup was performed very nicely.

The contract I have states they would leave everything in pristine condition. ?They were supposed to cover all doors, windows, shrubs and lawn areas not being painted or coated in order to prevent over spray. ? I have cherry wood entry doors. ?Armor Guard power washed these wood doors and now they are warped. ?I have to push real hard to open the double doors. ?My plants and shrubs were over sprayed with paint along with the wood chips. ?They said they would pay for half of the doors to have them fixed. ?I talked with the manufacturer of the doors and they said I need to wait 4 months before anyone touches the doors to see how they dry out. ?So presently I have to deal with the doors the way they are. They did not cover the shrubs and when I addressed this they said the shrubs would grow out. ?They also specified they would replace rotten wood and they didn't. This company should not be working on expensive homes in my opinion. ?They don't know how to do a professional painters job.

Proposal price for painting and (prepping) honored without increase even with higher quality paint used. Painting crew - professional, proficient, neat, prompt. Overall great experience and the results were great.

Job went well but painters came to work later than expected. However, out house looks awesome.

Zero → 0 Worst experience that I ever had to endure. I paid $400.00 initial deposit with the balance was to be paid when the job was completed. A team of two workers man and a woman came to my home and started criticizing my wife early in the morning. After I over heard this I went out in disbelief and tried to be cognizant as to what was happening and why. A few days prior the field manager and his wife came to my... view more home selling the work and looked the home over and voiced the company would do a good job with no mention of any problems with my home. I infer that the crew just didn't want to work and after a brief period of their criticism I told them both they need to leave my home. I went outside to write down the license plate number of their vehicle, the man took a poke at me... My wife and I are disabled and I am a Veteran... Please be advised to steer clear of this business.

They did a very nice job. They did exactly what I wanted done. They did it in the 3 days that they said it would take. They cleaned up after themselves. They took all my patio furniture out and put it back in its spot after the job. They were very professional. I was blown away by the price!

Armor Guard uses unskilled labor and bullying tactics with the customer. No quality control was performed by the company during or after the work was completed to ensure the property was left TIDY, CLEAN, and BEAUTIFUL (their brochure) even though it was requested on three separate occasions. Although the contract stipulates that the customer does not pay until work is completed satisfactory, the company billed our credit card for the total amount without our permission and without inquiring if the work was satisfactorly completed. When we contacted Armor Guard to ask why our credit card was charged, the owner said that the painter told him it was finished. According to the contract, and quot;the home owner is the final inspector on the job and is required to fill out an Armor Guard completion certificateand quot; which did not happen. After much discussion and a disputed charge filed with our credit card company the charge was finally reversed. We eventually settled for and quot;good enoughand quot; rather than and quot;completely satisfiedand quot; as Armor Guard promised. The work was sloppy and unprofessional. The painters arrived late every day. On the first day the lead painter asked why we had gone with Armor Guard. I told him it was because of the quality garantee and the reviews we had read. He said he was surprised since the reviews he had seen from customers were quite negative. He then proceeded to inform me that he would only get paid about $200 for the job and that the paint would be subtracted from that amount. (We were paying $2,850.) The painters did not clean up sufficiently and there were drips and splatters on walls, floors, deck, bushes, and driveway. I had to periodically remind them what was expected and what was promised. On day two of the job I called Armor Guard to complain and ask for different painters. If that wasn't possible, I asked that everything stop. I was told by the owner that since I had signed a contract I had no way of getting out of the deal. He said he would talk to the painters and that they would stay until everything was completed correctly. I asked if someone from the company could come by the house to inspect the work. The owner told me that wasn't how they did things. The same painters returned the third day and fixed most of the issue brought to their attention, but caused a few new ones. By this time things were getting tense and I was again informed that they weren't getting paid to spend this much time on a project. The painters had to come back two more times, the first was on their own, the second was directed by Armor Guard. I was very uncomfortable being placed in a position between the painters and the owner. The owner had been very rude on the phone and the painters were angry at him and at us. It was a very unpleasant situation. We have had quite a bit of repair and remodeling work done over the years and have always been able to resolve any issues with our contractors in a professional manner. In our experience, routine inspections by a company representative are usually part of the process since they lead to custormer satisfaction and continuous improvement. We didn't expect to be turned down when we asked to see a supervisor nor be bullied by the owner. We could have paid a lot less for this same experience. We would never recommend this company.

Very short, even had my daughter try to speak to him and she too asked him to watch his tone.

The process went well. All dealings with the company from initial phone call to signing off on the completed work was smooth. We hired Armor Guard because we were interested in a quality exterior paint job that would help with water intrusion problems we have been having. Our old, leaky house has had multiple roof repairs, new windows, and two water detection companies address water coming in during rains from multiple sources. After much frustration and money spent, we decided to try the exterior paint approach. It seems we had multiple small cracks in the stucco and around windows that were allowing water to seep in causing effluerescence (bubbling plaster) and water dripping from our living room ceiling which has windows over it on the second floor. Needless to say we were skeptical that our problems would be solved with this approach but were willing to try anything. The salesman listed to our concerns, promoted their Sherwin Williams products as a potential solution and suggested he send the SW representative to our house to further discuss. Good idea. We did have him. He was helpful too. Rodney, the President, followed up multiple times to answer questions and discuss our concerns. The crew walked through the house noting areas of special concern and listened to our extensive color requests. They even suggested a door color that was spot on. The crew cleaned up every day, they were polite, friendly and clearly concerned about our satisfaction. Day one of painting and the trim color seemed off. They had put it on a few windows and the color just did not seem like what we had selected. Previously, we had sampled multiple colors on the house and very carefully made our choices. Rodney took a phone call in the early evening and researched the issue. The crew arrived the next day and the foreman backed up our concerns noting the differences in the two colors. He was clearly going to bat for us and trying to remedy the situation. It seems the fault may have ended up being from the paint store but once it was recognized by Armor Guard, it was remedied with no further headache for us. As a customer about to spend $8k, I wanted it right. The color difference was slight but noticeable to me. Armor Guard made it right. I have waited a bit to write this review to see what the heavier summer rains brings and to date...so far, so good. It seems like the quality painting/coating may have worked. Still holding my breath but am hopeful. Thanks Armor Guard! On a side note, I only gave them a B on price because I'm still in shock what it costs to paint a house but we did find their prices competitive. The B on quality is because I am super particular and there are a few MINOR things that got missed. To their credit they asked for a final walk around before payment but since I was working, husband did it and I fault him for failing to mention a few things. :-)