The Groutsmith

The guy was great, he came out and looked at my counter-tops and told me that my counters were too nice for the work that needed done. He explained to me that I needed a company that could hone the corners of my counter-tops and to use Angie's List to find them.

Very nice young gentleman, Matthew, came in, addressed the problem in a flash. Great results. Fair price.

Matthew and his colleague Steve showed up on time. They were a delight to work with - very professional, accommodating, and cheerful. First, they moved all the furniture to the outside walls. Matthew cleaned the grout with a soapy brush and wet vac, and Steve sealed/stained the grout behind him. Once that dried, they moved the furniture to the center of the rooms and worked on the floors near the perimeter. The job took them from 8:30-3:30. You want to wait about 4 hours before you walk on the grout and 3-4 days before you get it wet or mop it. The only caveat I have for the readers is that there will be a light film on your floors for a few days until it is safe to mop them. My floors look so much better. I am very happy every time I look at my floors. The stain/sealer is guaranteed for 10 years as long as you get regular cleanings. And Matthew and Steve were wonderful to work with. I highly recommend them!

We purchased the backsplash and grout, they came with the adhesive for the backsplash installation. They arrived on time, but completely underestimated the backsplash installation. They were supposed to go from 9-4, they completed around 8pm. Professional people, good overall installation and grout sealing. Would recommend and would work with again.

After my initial call, Craig came out to look at our shower. He saw the missing grout all over the shower floor and in some spots on the wall. There was a good deal of mold, and he noticed that caulk had been used where silicone should have been. He explained the work that needed to be done, and talked with me about how to clean the shower in the future to prevent damage to the grout. He estimated the work would take 2 days. We went ahead and scheduled. The one thing I noticed - which isn't a big deal - was that there was no confirmation call or reminder of the appointment ahead of time. We scheduled the work about 2 weeks ahead, so a confirmation would have been nice, but isn't really necessary. Anyway, the work began at about 9:30 AM and was completed the same day around 2:30 PM. I will say, I was surprised it was done so quickly. Everything looks good, and once we wait for the grout to dry we'll use the shower again. For now, I can't really say much other than it looks good! I am curious as to why Craig had estimated 2 days and it was complete in about 5 hours, but again, everything looks thoroughly complete. Craig seems like a very nice, professional, upstanding guy, so I feel confident that if a problem arises, he'll take care of it. I'm really not worried. The work looks good and I'm happy to have a properly grouted shower to use going forward. Overall, I am pleased with the service and work I received!

They came out to give us a demo first and to give us an estimate and show us exactly what they would do. They gave us choice on colors for the grout recoloring. Then they gave us a proposal. We agreed to the work and they started immediately. They were ready to go. They were a little early. They called to tell me when they were on their way. I would tell a friend without hesitation that they were fantastic and very professional. The work they did was outstanding. The work they did was phenomenal. It made a huge change to the overall look of our tile. They were really committed to excellence and it shows.

The men were on time and worked steadily all day and a few hours the second day. They did a very good job. The floors looked almost new -- one would hardly notice the grout lines. I would certainly use them again and would definitely recommend them to others.

We had already purchased our tiles/grout/mastic from Tile Outlets of America and I got a couple quotes from installers. Craig came out right away and gave estimate on the installation. The price was very good and including sealing, whereas other installers told us we'd have to do that ourselves. The job took three days (tile, seal, grout) although the first day was the the big one. Josh was our installer and was incredible, I would highly recommend him. He took time to listen to what we wanted, and offered a suggestions that turned out really well. He really took his time to make sure the tiles looked great. For example we got 3"x6" tiles made of natural stone and he made sure that the ones with really deep holes were distributed across the backsplash so it would look right. And he made the tiles lay flat even though the wall was slightly off. Anyone can slap down some tile, but it really takes someone with an artistic eye to make it look its best. He had a real attention to details, and I could tell he took personal pride in his work. He also did a great job of cleaning up each day. The last day when Josh was finishing up, Craig (the boss) came by and checked everything. I thought that was really cool that he stopped by just to make sure I was satisfied. Overall I was very pleased with the Groutsmith and would highly recommend them to anyone needing tile installation or sealing. They are honest and fair and will do the job right.

Matthew Smith personally did my shower stall. Very professional, worked for 4 straight hours, no breaks, until the job was done to his expectation and my delight. Very pleased and will tell my peers and customers, (I work in real estate) about the GroutSmith of Pinellas County.

Job went as stated by Craig and looked terrific. After wait period noticed a small issue with one grout line on the wall tile. Craig himself was very responsive to my concern and he himself came out and redid the problem area. Each of the techs that came out took time to explain how to maintain a clean and water tight system of grout. Everything looks great, especially the shower floor tile.

Would absolutely refer this company to others. Timely in coming to give a quote, and then always arrived to work when they said they would. Very professional once they were in the house working, and quite! Cleaned up well when done each day. Workmanship outstanding too.

Excellent! Leon was thorough and friendly. Well worth the price!

Craig Chapman came to our home and estimated the cost of the project.. He also gave us a demonstration of his products showing remarkable results. We hired him for the job and he explained what would be done. He also told us when his men would arrive and the approx. time needed to complete the project. The day of the actual work two men arrived on time and were very respectful of our home. They never left the doors open when they had to go out to their truck and they worked quietly and neatly. We were extremely pleased with the results and our grout looks brand new. They made sure to go over the job with us before they left and told us to call the office if we had any questions at all. They also instructed us on when we could wash the grout and what to use on it. Great job. We were very happy with this process from beginning to end. Very professional company to deal with and they deserve the A on Angie's list.

Very nice people! On time and done what they said they would. Was honest with me. He could have made more work for himself but told me some things that I wanted done didn't need to be done. I watched the work being done and was very thorough. Cleaned and resealed every seam by hand. If I need any more tile work I will call The Groutsmith without a doubt. Thank you

The installer who did the work did an excellent job. My wife and I were highly satisfied with the way it turned out. I would recommend this companies to others. Installer and owner were very respectful and professional. They also have discount coupon for Angie's list members.

Craig and his team came a day before to prepare the concrete step. They arrived promptly in the morning and moved the furniture and cleaned the tile and recolored the grout. The cleaning and recoloring was done before noon. Craig and his other worker took on the tiling of the outdoor step. the project turned out wonderful and craig did a craftsman job. the concrete was irregular and the installation required super effort by Craig and the worker to produce a perfect finish. I would hire the Groutsmith again and recommend them with out reservation.

Matthew did the job, and he was very professional. He explained the whole process and showed me a sample of what it would look like so I could decide on the color. My grout color was splotchy and now it is perfectly even. My shower looks so much better. I highly recommend Groutsmith.

Everything went well. The owner did the estimate and gave us an angies list discount. He informed us that he's going to have his son do the job. To be honest, I was kind of nervous about that but the price was good so I let that go. The owner's son arrived on time as scheduled and started working. He had a friend help him intermittently. I liked that the owner came in during both days to inspect his son's work and I had a chance to talk to him about the suggestion of putting the border on a part of the window too which his son did not realize. He agreed and his son corrected it right away. I can tell his son was still in training. A few days after the project, a woman from the company left a message on my voicemail just to make sure everything is ok and to inform them of any problems if any. I hope she reads this review because I never had a chance to call her back due to my work schedule. It was a good deal overall! I would hire them again.

Craig came by, spent time explaining what was needed and set up the work for the next day. Marshal came punctually, and began. He was very meticulous, detailed, complete and cleaned up as he went. He was courteous and respectful, made sure it was fine, and I was very impressed with the company, the work, the attitude and the cost. I felt it was very fair. I would definitely call them again.

Craig was very knowledgeable and explained in detail what the job would inclue. The problem was Craig did not do the work and the team he sent to do the work was not well trained. They had trouble laying the tile, they re-did the positioning several times. The grout work was very messy, and once dried started coming up. To his credit when we contacted Craig he did have his team come back and regrout the areas that needed it. He also directed them to clean up the excess grout. Later they came back and sealed the grout. Now that it is all done, the job is fine but we did not have a good experience getting to the finished product. After the team was gone we realized they had washed their equipment and poured backwash over our plants, which still have some grout residue on them. Craig knows his stuff and seems motivated to provide high quality service; however, the men he employs to do the actual work seem much less motivated to provide the same quality work.

One of Craig's staff came out promptly at the scheduled time to do our grout job. He cleaned all of the tile floors before applying the color sealer. He was very professional and curteous and completed the job in less than 1 day. He advised us how to clean and care for the grout in the future once he was done. He left the areas clean when he left.

A big job estimated 3 days were done in 21/2 days. The tile in the shower and bath back splash looks band new after 15 years of use. Great job! Planning on having our other bathroom done by them and having them install a new kitchen back splash.

Very rarely it seems that we get a promise to do something seemingly improbable/impossible and actually have our expectations exceeded. These were two bathrooms with two-thirds of the walls covered with 15-plus year old tile [traditional medium size white]....in relatively good structural condition, but very dull with worn deteriorated grout. Mr. Chapman came the next day after my call and evaluated and quoted and promised that between his cleaning process and special mildew resistant/hardened grout the bathrooms' tile would look brand new. He was able to get the crew scheduled in within a couple of days and although indicating initially it would take two full days....the crew came in early one morning and worked non-stop until that evening and finished in just one day [the grout had to cure for five days before the showers could be used...he forewarned us ahead of time...it was fine]. The bathrooms looked TRUELY BRAND NEW!!! I could not believe my eyes... what would have cost me $2500-plus to retile with new only cost $700!!! I called family members over to look at the transformation....they were all amazed. With the cost savings I was able to add brand new plumbing fixtures and all new bathroom accessories as well as a new color/layer of paint for each of the two bathrooms and still came in at %50 of my original budget. I cannot give Mr. Chapman a strong enough endorsement/recommendation and bottom line "Thank You" for making such a big difference.

He then taught us how and why the damage happens and gave us tips on how to extend the life of the seal. He also recommended what to use for personal showers and the shower cleaning tips. He and his assistant worked rapidly and kept the bathroom clean. Other than the restored grout, you could not ell that any work had been done. the crew were humorous, helpful, cheerful and professional.

The company did a great job. The service tech was very professional and did a great job....will use them in the future.