Drain Team

unknown

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The first installation didn't go very well. Water heater started leaking after technician left. Had to call company to have another technician come back out. Found out first guy installed the water heater completlly incorrect. Second guy had to replace the water heater again. Second guy did a great job and the water heater is working great.

ve in not causing further Jon determined he would need to schedule a jetting of the waste pipes to clear the 50 years of accumulation in the cast iron pipes. It took a few days to schedule the jetting equipment, so we used an alternate sink in the laundry room for the time in between. When Jon returned on the 7th, he found that he could not break loose the solid blockage that was in the kitchen waste pipe. He verified with the camera that the blockage had been dislodged. Since the major blockage was now gone, Jon suggested we not do the jetting to save more life in the pipes under the house. This also save more that $600 on the invoice. I had Jon install a new garbage disposal while he was there. The pipes are still old but with a new understanding of how to be more proactive in causing further blockages, we hope to be draining smoothly for years to come.

Back in June of 2012 we received a call from our Tenant in Tampa who had just moved into our house and had informed us that the toilet was bubbling and the shower wasn’t draining. We called several companies, one of which was Roto Rooter, who sent a technician who spoke English so poorly he could barely understand him. He talked to my husband on the phone while he was at the house reporting what he was going to do to rectify our problem. The technician was going to attempt to “snake” the old pipe that was in the ground (pipe was for the Satellite dish we had just removed and NOT the cleanout). It was at that moment that my husband started helping me make calls and found the Drain Team on the internet. He spoke to Will, who answered the phone at 8:00p.m. on a Friday night. That alone impressed us more than you can imagine. He then went out the next day and attempted to rectify the problem; but apparently, we had bigger issues than snaking the drain would solve. Ron was the next technician to help us fix our problem. I spoke with Crystal on Wednesday, June 13, 2012, and I have to tell you she was just an absolute pleasure to deal with. She explained to me all of the issues and what needed to be done to fix the problem. She worked very hard to find us someone that would be able to accommodate our tenant’s schedule and install a cleanout and hydro-jet the pipes. Ron was the technician that went above and beyond, accommodating the late scheduling and doing a great job to insure that the problem was fixed. By an act of fate, just a week ago, we had a leaking faucet and I called the Drain Team and was fortunate to get RON (service #318) again. He came out to our house and diagnosed the problem and fixed it. I will be requesting him for all of your future service now that I have found him again. I also should say that The Drain Team staff was kind enough to call a week later to make sure we were happy with the service we received. I am very grateful to have found a company with great people that I can trust to do good work.

I called on a Sunday morning and they said they could be out there that day - yea! but they weren't sure when ... I asked the gentleman on the phone if they could just give me a call about 30 minutes before they would show so I could corral the cats -- and they did! (I have asked this before from other service providers and not gotten that heads up call). Floyd was prompt and courteous. He clearly described the problem, outline his fix and gave me options. We also discussed the fact my faucet was getting mineral clogged and he provided some options for replacement with discount since he was already there on the call - the service call would have been half the cost but I decided to take advantage of having a professional at my disposal so I got a new Moan Faucet installed along with the drain line cleaning and the fixes to the disposal leak and the leak in the supply line to the original faucet. I am delighted with the service I received and will definitely be using them again .... The list of future plumbing needs are already forming in my head.

I have used them many times. They are honest and do a good job. Reliable and I will continue to use them.

They ran a snake and they said they only went about 30 feet and got it unplugged. If it plugs up again in the next 30 days they will come out again and unplug it. I found another company that is charging way less for the same thing.