Troiano & Roberts

In my opinion, the front office staff and paralegals at Troiano & Roberts are unfriendly, unprofessional and unwilling to help people in need of legal services. I was recently married, and my new wife wanted to add me to the title of her house. I work across the street from the Troiano offices. They advertise as being Real Estate attorneys. I walked over there three times over a six week period attempting to make an appointment. The first two times someone named Debbie said she would call me back with the appointment. She never called me to set it up. The third time I walked over, I finally met her face-to-face in the front office. She wouldn't let me set an appointment because my wife wasn't there with me (what?!), she would not let me make an appointment for my wife to come in (what ?!!), and she just refused the work to modify the title (why?). I was speechless. She recommended I take it to William Sweat (another Real Estate attorney, about 10 minutes away). That is what my wife and I did. Within the hour we both drove to Mr. Sweat's office, established what we wanted to do, agreed on a price, and they did exactly what was necessary. His staff did it quickly, politely, andsmiled the whole time. That is all we wanted. To pay a legal expert to fix a small thing. I have not met any of the litigators in the Troiano offices so I cannot comment on their capabilities. I couldn't get past the front office staff.I would also mention that I wrote a nice letter to Mr. V. Troiano advising him of this issue (since his name is on the door--- not Debbie's), and (cynically) thanking him for having Debbie on his staff. Her advice sending me to Mr. Sweats office was very valuable, directing me to an attorney whose staff actually cares about people and generates revenue for the office. I thought it would generate an apology, but I never heard back from him, so I guess the attitude is endemic to the office. Or he never got it? -hmmm- Well, they may be fine litigators, but I will never know. I will never use them again. But that is just my opinion.