SERVPRO of Lakeland

I wanted them to come out to the house before they cleaned it, so that we were on the same page. They came here for that appointment, and we loved them. They were fabulous. They were just as nice as they could be. They said we would be a good fit. I told them that communication is very important to me. They said that it was absolutely the most important thing for them too. She said she would get back to us in the next day or two and give me a quote, either by email or on the phone. I never heard from them again. It was a month ago yesterday that they came out. The next day, I called her and she did not call me back. This went on for awhile. I also sent her an email. She called and I was not here to get her call, so I called her back. Then she sent me an email a few days later, saying she's been busy and that she would call me. Another time, she called and I missed her and she said she would call me between 3:00 and 4:00 that day. I even called her phone at that time. I never heard from her. I didn't hear one thing.

unknown

When they came out, they were professional from the moment they came into my home. They were very helpful, well trained and did a fantastic job! I would use them again in a heartbeat. They also gave me quotes for additional services that they do. This was a a very refreshing visit and I felt like they knew what they are doing. Great job!

They are amazing and are very good. It went well and we have recommended them to other people as well.

unknown

They were a little late coming, but did show up. T hey did okay at cleaning the tile. After they left, I noticed that they had let the spray from the machine, get all over the bottom part of the dishwasher. I was unable to get this off of the dishwasher. I would use them again.

They did very well. They were very professional and they came when they said they were going to come.