Sears

They did a good job.

I called Sears Repair and they scheduled a repair person for Tuesday, Sept 6th between 8 a.m. and Noon. They said the technician would call us on Tuesday morning. No phone call. No technician. We called Sears Repair and were told from a call center that they would be at our house later that day between 1 p.m and 3 p.m. No phone call. No technician. We called back and the same call center told us they would be at our house between 4 and 6 p.m ....No phone call. No technical. We called back and the same call center the technician will be here "tomorrow" Weds from 8 a.m until noon. Next day...no phone call. No technician. Same scenario..we called and they said the tech would be here from 1-3pm...no phone call. No technician. 7pm Weds evening the call center said the technician will be here today...Thursday. 8 a.m to noon. No technician. No phone call. Called again at 1. Were told he would be here by 3pm. No call. No technician. Called back at 5:30 and were told the tech would be here this evening. I asked the call center if they realized it is already after hours here already. They said they got the technician on dispatch and he said he was coming this evening. Again..he would call first. Again no phone call. No technician. I called again at 6:00 and was told the technician isn't coming today he had "higher priorities" and then he hung up on me. I called the call center back and was told that he was coming tonight....sigh. So I explained that I was already told he wasn't coming tonight. I was put on hold AGAIN and she came back and told me that he wasn't coming tonight and wouldn't be able to come until Tuesday, September 13th. Now.....why should I believe that?????? I suggested they have someone here tomorrow and at least the decency to have someone call us. We have been given 9 APPOINTMENTS IN 3 DAYS...NONE OF WHICH WERE KEPT. We have NEVER been called by "the technician. September 13th is not an option. Over one week without a functional dryer that is just over one year old. I can't tell you how personally hurt and disappointed we are with Sears. We have been buying Sears products for over 40 years. We are older and retired and have always had SEARS as the only company we used for appliances and tires our entire adult lives. However, something has become seriously wrong with Sears. IF we do not hear from SEARS by tomorrow about a technician coming to fix our dryer by tomorrow....we are going to hav to pay to hire a local appliance guy to fix the dryer. Then we're going to sell the dryer. And we are never ever ever going to buy anything from Sears ever again. It feels like a divorce. A much beloved company that was part of our childhoods, our entire life, and they have turned into this. Such a heart break and disappointment.

They were very efficient and they came right away. The 2 guys did a great job! We got an email follow up afterwards to make sure that we were satisfied. That was nice!

unknown

I got a call at 7:30 that they were on their way. They arrived at 7:35. They removed the old fridge and brought in the new one. It wouldn't fit through the door so they removed the front door ,one of the doors on the fridge, and two door handles. They installed the fridge and put the doors and handles back. He showed me how to use the electronic panel,ice maker, drawer settings, and how to install the water filter. They were very neat and were out by 9:25.

.Services were great some one was there right away to help. They were very knowledgeable about each appliance that was being brought. Comparison shopping went well.

Salesman was fantastic, delivered as scheduled, installed properly. I would like to have had a sooner delivery date.

Serviceman was extremely professional and friendly. He took the time to explain and show me what was wrong and why it had occurred.

The two guys that came were phenomenal.