Our washing machine was not working. Called Ray's and scheduled appointment. Ray came out and fixed the issue. Very professional. Positive experience.
Description of Work: Fix wire on washing machine
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Phyllis E.
04/2016
5.0
appliance repair
+ -1 more
unknown
Description of Work: I was very pleased with the service I received.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Susan S.
04/2016
5.0
appliance repair
+ -1 more
unknown
Description of Work: My oven stopped heating and I found Ray's Appliance Service on Angie's List. I had an appointment within a day and Ray determined, after very thorough checking of all possibilities, that the mother board needed replaced. He showed me everything he tested and explained the reason for the problem to my satisfaction. He gave me a quote for parts and labor, I okayed the work, and he ordered the parts. He returned to complete the repair as soon as the parts were received (within a week and I didn't need the oven during that time). Before completing the repair, Ray showed me how he could save me the cost of one of the parts (approximately $35) if I was okay with using the original face plate of the mother board if he could salvage it. He successfully transferred the original face plate to the new mother board thus saving me that cost. Not only do I recommend Ray's Appliance Service, I have an appointment with him tomorrow to check out an ice maker problem with my refrigerator/freezer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Andrea N.
11/2015
5.0
appliance repair
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
christopher C.
11/2015
5.0
appliance repair
+ -1 more
unknown
Description of Work: They fixed my washing machine. it works perfectly now.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$195
Sandra F.
09/2015
5.0
appliance repair
+ -1 more
unknown
Description of Work: I did not use them because I needed service on the LG comuterized "brain" washer/dryer, and was told they did not service those appliances. Their response was prompt and professional.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
robert S.
07/2015
5.0
appliance repair
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$150
Traci R.
07/2015
5.0
appliance repair
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Denise A.
06/2015
3.0
appliance repair
+ -1 more
unknown
Description of Work: Fixed washer
Rating Category
Rating out of 5
quality
3.0
value
3.0
responsiveness
4.0
punctuality
4.0
Sam J.
04/2015
5.0
appliance repair
+ -1 more
Called Rays on Tuesday and they accommodated my renters request to come on Thursday in the AM. They coordinated with my renters and repaired the dryer at my rental property on the same visit. Service fee was 59...and the other was for parts.....total 111.00. I was extremely satisfied with the customer service and the ability to be flexible in dealing with my renters and me as the owner. After the repair, they called and I gave them my CC info and paid for the service. I liked that also.....as other companies I called in Lakeland wanted service fee payment up front and could not give me a round about estimate over the phone. which I didn't like. Ray's gave me a worst case and best case price which I understood could have been more depending on what they found, Ray's gets 5 stars all the way, I highly recommended them.
Description of Work: Dryer Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$111
Judi B.
03/2015
5.0
appliance repair
+ -1 more
unknown
Description of Work: I called Ray to ask his advice on fixing or replacing my refrigerator. Ray was very helpful in helping me decide to replace or repair. I did not use him because I replaced to appliance.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
William R.
10/2014
5.0
appliance repair
+ -1 more
I talked to the receptionist a bit and was able to fix on my own.
Description of Work: Lady on the phone was very helpful.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
Marlene G.
09/2014
5.0
appliance repair
+ -1 more
Punctual, professional, competent and affordable. Just about everything I can think of you need in a vendor.
Description of Work: My freezer was running all the time and ice was building up on the bottom of the freezer and around the door. Ray determined the problem was the drain was clogged and the door seal needed to be adjusted.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$69
Jim F.
07/2014
5.0
appliance repair
+ -1 more
Excellent friendly reasonable service.
Description of Work: Refrigerator freezer repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Sean M.
05/2014
5.0
appliance repair
+ -1 more
I was a bit late, but he was so kind, he didn't seem upset at all. Repaired the bearing assembly, cleaned out the ENTIRE thing and made sure it ran good as new before he was finished! I AM SO HAPPY! I can't stress how nice it is to work with company's like this. You won't regret it. Fast, knowledgeable and professional! Oh, and affordable. Thank you!
Description of Work: Dryer Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Nell P.
12/2013
5.0
appliance repair
+ -1 more
Fridge stopped cooling. Ray was able to come out promptly and fix the problem very quickly. I was satisfied with the cost of service...it was sure better than having to buy a new or used fridge.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$93.09
Kristi E.
11/2013
5.0
appliance repair
+ -1 more
I found it very difficult to locate someone who was a small business owner that would work on front loading machines. I could go with the larger companies and have but for several reasons I prefer the independent business owners. Ray's Appliance Repair was just the business for me. The only complaint is that the office does not tell you a between time to show up. That would have been a real concern if I was unable to be home all day. I am able to be here and do what I need to so it was not as hairy for me to accommodate that. However, Ray would call to at least try to give me a heads up on both occasions. He is extremely polite, professional and gets the job done right. I have no hesitations referring him or calling him should I need to.
Description of Work: Ray came out to inspect the front load washer and found he needed to order a part. When the part came in he came out and replaced the item.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$175
Odaliz W.
09/2013
5.0
appliance repair
+ -1 more
They are very nice, they repaired it one year ago and again this year. They are honest people. I like them because they will tell you if it can be repaired or not. They let you know the cost and will suggest whether or not they can fix it.
Description of Work: They have repaired my washing machine.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Tammy S.
05/2013
5.0
appliance repair
+ -1 more
House was recently struck by lightning. Called Ray as we have used them in the past. The dishwasher electronics were damaged by the lightning. He gave an estimate for insurance purposes. We have had issues with our washer and dryer so we asked him to take a look at those as well. He obliged graciously. He determined that the lightning had damaged the washer fuse, and the dryer had issues with the drum. He was able to fix the dryer in minutes and recommended DIY maintenance we could do to help the life of the dryer. We would use Ray again without hesitation.
Description of Work: Estimate for insurance purposes Diagnosed problem with both washer & dryer Fixed dryer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
SCOTT T.
01/2013
4.0
appliance repair
+ -1 more
I was having a problem with my refrigerator. At that time, I had an American Home Shield. They called him. He came over and replaced the part, but it actually did not repair the problem. Then, it turned out later that there was a service pulling for my refrigerator, and the manufacturer swapped it up with a new one. He was nice and tried to fix it. When that was not the problem, he refunded the labor fee. He seemed honest and straightforward. All I paid for was the part in that case.
Description of Work: Ray's Appliance Service came out and replaced a part of my refrigerator.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Ann H.
07/2012
5.0
appliance repair
+ -1 more
Excellent
Description of Work: Our dryer was inoperative. I called to set up an appointment and they were able to schedule within 3 work days. I was contacted approximately 30 minutes before arriving and he was on time. He wa able to pinpoint the problem within 20 minutes and fixed it within an hour.
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Service Categories
Appliance Repair
FAQ
Ray's Appliance Svc is currently rated 4.8 overall out of 5.
No, Ray's Appliance Svc does not offer free project estimates.
No, Ray's Appliance Svc does not offer eco-friendly accreditations.
No, Ray's Appliance Svc does not offer a senior discount.
No, Ray's Appliance Svc does not offer emergency services.
No, Ray's Appliance Svc does not offer warranties.