ONE HOUR AIR CONDITIONING OF CENTRAL FLORIDA

They were several hours late showing up. And I was told they would do a thorough cleaning a deep cleaning. They didn't clean anything. They took the cover off the AC unit and sprayed a couple of things and made a list of repairs I needed to make. But they didn't clean anything. Completely misrepresented.

Came on Sat night, assessed the problem and installed the new unit on Sunday morning.

Did not go well. I was out of town so they dealt with a designated family member that I gave authority to. I paid $2600 for a UV light (not requested and certainly not part of the complaint) and I can not really tell what the rest of the was for. I realized that I should have managed the visit better and even through the UV light was in no way related to problem or my original complaint, I am stuck with it. 4 weeks go by (was out of town for 3 of the 4) I still have the same problem. Called them back, spoke with a very nice, professional call center rep and asked them to come back. I advised that they have not resolve the original complaint and because of that, I did not want to be charged another service call. Even through I felt I sold a bag of goods on the original call, I wanted to give them opportunity to make good but they could not assure me that I would not be charged another service call for the same complaint. I declined the service and will go with someone else.

the technician went through my system and provided me with a long list of repairs. So I told him to just fix what was needed to get AC unit up to code. He also told me about their new systems and their outrageous costs. He also told me that there was a lot of bacteria and mold in my coils. He said I should get a UV unit installed to kill the bacteria and mold. His costs was 1500-2800 dollars. I just went online after talking with him and found then for 200-500 max so not sure where he is quoting from.

I received ac $29.95 coupon in the mail for the provider to come to my home and perform a seasonal tune-up on my HVAC system. The technician was courteous and came on time. He completed his evaluation of the system and recommended I get an entirely new HVAC system (including ductwork) due to an air compressor coil "falling apart to the touch" and an air handler "full of bacteria and mold." I was also told the ductwork I have in my home was dangerously old. He told me my HVAC system was 16 years old and ductwork was original and both were only designed to last 8 years. He promptly scheduled a "comfort specialist" to come out and price a new system for me. After some investigation and research, I decided to get a second opinion from a local family-owened company. They came and took one look at my air conditioner and knew that One Hour Air had lied. He inspected the system and told me that it was in good working order: a bit worn from age but doing the job. He also told me that the price quote One Hour Air was extraordinarily high - by several thousands of dollars. One Hour Air quoted me $9,000 for the system and $11,000 for ductwork. The same system with the local provider would run about $4,000 and ductwork (which in his opinion, was fine) would be around $4,000 as well. The local provider also stated that based on their observations, the work that was supposed to be completed by One Hour Air as part of the tune up was not completed. I called One Hour Air to ask for my money back and they refused without documentation from another certified company that they completed the work. Because no work was needed, the local provider did not provide me with an invoice and therefore, One Hour Air won't refund my money. I attempted to receive a refund and, a month later, am still awaiting my refund. The provider agreed to refund my purchase after a heated debate. I was required to give my debit card number and was told that as soon as they received the signed authorization form noting my acceptance of the refund agreement, the money would be refunded. The agreement I received via certified mail requires me to remove all "negative" commentary from all online forums and prohibits me from sharing my concerns with the public in the future (or risk legal action). When I refused to do this as it violates my right as a consumer, I was told a refund will not be issued.

It was not a good experience. I learned a lot from them. They cleaned out a drain and they wanted to charge me more. He did not tell me the cost ahead of time. I was very dissatisfied with them.

It was great, they were very friendly, they were fast.

I used this company to replace my air handler and heat pump in June 2014. A 2 ton unit cost me $9500 for what I later learned, several sold for thousands less. Guess that is what Scotts one hour air does to elderly retirees. During installation they broke my main water pipe. while pulling out the old pipe from the air handler to the unit, they violently pulled the old pipe which lie alongside my main water feed. After the installation all seemed well until December when I turned my heat on. No heat. I had a fancy thermostat that they moved to the new unit but was apparently incompatible with their system. The heat would not switch over. The unit came with a years service on labor, 10 years parts and warranty from the manufacturer. When I called they wanted to charge me for a service call until I protested. Then they wanted to charge me $175 for a thermostat to replace mine. The thermostat they replaced it with sells on the internet for under $60. This is just over six months after I paid them THOUSANDS of DOLLARS more than I should have for my purchase. They did concede on the thermostat when I pulled out the original paperwork that listed a thermostat they had never given me. I have to laugh ... a Complete new unit with no thermostat. Like a car without a battery to start it. Recommendation? The technicians seem qualified in their craft, However I would NOT recommend Scotts one hour air to my worst enemy unless you have money to throw away... It was subsequently learned when the original thermostat was returned to the manufacturer for repair that it is in fact compatible with the new system. It is currently in and working properly. It was working properly with the old system. One can only guess that One hour air either shorted the thermostat during installation or installed it improperly.

I purchased a 3 ton A/C unit ($9,966.00) from One-Hour AC & Heating on 4 Jan 2007. The warranty (in writing) says that One-Hour covers 100% on all parts, labor, and compressor for TEN YEARS. Two of the ?lifetime warranted? thermostats have become inoperative?A One-Hour technician came out at 5:15 PM on Fri (10 Oct 2014) and said that the thermostats have a lifetime warranty; however, he would have to charge me for labor?$184 each to install them ($368.00). I told him that was way too much?so, he left. I called One-Hour today and requested that they send me the thermostats and I would get someone else to install them at a much lower cost. So far, they have refused to honor their written agreement and warranty. I have requested that the owner Scott Vigue call me?no answer yet. Please help. Dr. Thomas Franks, 1022 Sugartree Ln N, Lakeland, FL 33813 Ph. 863-521-0355 (C) or 863-937-3252

It went very well. They provided a quick fix after another company did not repair our air conditioner correctly. They did a good job. They were quick, courteous and Mark was knowledgeable.

Came out on Saturday evening to find out why air conditioner was not cooling at all. Replaced 14 year old heat and air unit with installation done on Sunday, May 11 (Mother's Day). Very satisfied with representative on Saturday who answered my many questions about the old unit, etc., and very satisfied with installers on Sunday.

I purchased an Angie's List Big Deal for this service and it was very good.

4/28/2009 I had recently received a mailing from One Hour A/C for $1000 a new A/C & Hetaing system. Called and made an appointment for them to come out and recommend a new system (863-614-0473) 4/29/2009 I had One Hour Air come out and recommend a new system. Tim Swafford recommended the Premium Comfort System 15 SEER system, 48,000 BTU Split System, new 5" filtration system and Air Handler, clean ducts, 10 year parts & labor, 1 year comfort club membership. He went on and on about how great the 10 year premier warranty on parts and labor was and how One Hour Air stands behind their work. Before Tim left I told him that I couldn't find the original mailing I called in for with the $1000 off, but that I know I have it because I called them using that mailing. Tim told me no problem, just call him when I find it. Of course I found it right after he left. 4/30/2009 Installation of new system Couldn't help but notice that the installers were wearing booties, but they never took them off when outside and tracked a bit of dirt inside. Also, when they cleaned the ducts... each room in the house had debris in it from around the air vents. When they finished, no cleanup was done inside house or in the yard... and the items they removed from my laundry room (where the air handler was installed) was left out overnight. They had finished around 9pm. (I took some pictures of this) They showed me where the central air filter was and how to change it. They also removed my two air intake filters in the house and said I have a main central air filter now that only has to be changed once per year. I wasn't real sure about the one that is on the other side of the wall from the air handler. It didn't look like it was before the main filter, but they told me not to put a filter in that vent because it would cause the air handler to work harder and again explained the single air filter concept to me again. I did as they said and did not place a filter in it and marked my calendar to check and replace the main filter each year. The air in the house was nice and cold though, so I just cleaned up the mess myself. I didn't even notice the Property Protection & Client Respect Guarantee that stated if the installers didn't clean up I would get a 5 year comfort club membership at no charge. But I had taken pictures of the mess, so I figured when I call Tim about the $1000 discount mailing had been found I would let him know about the mess then. Called the following Monday, Tim is on vacation... left message for him to call me. The next week after that I called again... can not seem to catch Tim, left voicemail. Called again and explained situation and for them to have manager or supervisor call me. They said he would. 5/22/2009 My Laundry room has an inch of water in it... water appears to be coming from base of air handler, called One Hour Air to come out. They found the drain pan was cracked and repaired it. They said a new pan would be ordered and they would replace it. Looking back I can't find any workorders that show the pan was replaced, but I do remember calling them out again due to water coming from base of air handler. Hopefully a workorder can be found at the company for this. 1/15/2010 One Hour Air came out for the comfort club tune-up. They notified me it would be $199.00 for another year. I told the tech that it hasn't been a year yet with my first year of the membership. He said it was calendar year not a year from the date of install??? I reminded him that I never heard back about my $1000 discount or about the mess the installers left. He said that he would let his boss know and they would contact me. Reluctantly, thinking I had misunderstood the one year comfort club membership I went ahead and purchased another year. 9/7/2010 One Hour Air came out for the comfort club tune-up. I asked again about the air filter in the wall inside right on the other side of the air handler as was again told that I should not put a filter there or at the other intake on the other end of the house due to the single main filter at the air handler. 3/23/2011 One Hour Air came out for the comfort club tune-up. Tech told me that I needed a stay clean strip... for the life of me I can't remember what that was or what it was for. 9/29/11 One Hour Air came out to do routine tune-up. I paid for this at the time of visit. Didn't renew comfort club, since house was being sold. 7/8/2013 House has had 6 sales contracts (unfortunately none completed) on it so far and house has not been occoupied for the bulk of this time since during each sales contract the house was off the market for 90 days... A/C was only used when home was being shown to potential buyers. I check in on the house a couple of times a week and go through a routine of making sure everything is in order. The house has a sales contract that hopefully will complete this time so I was doing some general cleanup and noticed that after an hour of having the A/C on it wasn't cooling. The outside unit was running, fan in it was running and air handler inside was running. Called for One Hour Air to come check it out. 7/9/2013 One Our Air tech came out and said that a couple of components appear to have gone bad in the outside unit. And that he thinks the compressor may be bad as well. Before he orders the work to be done he needed to take pictures of the evap coils. Has to be seen to be believed! I looked at the evap coils when he had it open and I couldn't even see the coils! There must have been a 1 inch thick blanket of insulation and debris covering it. I even noted that I could see the inside of the house and carpet through the return vent that I was told repeatedly not to put a filter in. I have a closet full of filters that could have been used... (I always purchased my filters in bulk) So it's not like I didn't have any to install in that return. He told me that this would not be covered under warranty. I explained to him that I have changed my main air filter every year and even had the last year's filter still in the room, I showed him that you could see where it was dingy compared to the filter that was in the air handler (which looks brand new since at best it has seen 3 moths total usage since it had been installed. The only way to explain that much debris covering the evap coils is: 1. The water damage from the leaking drain pan damaged the insulation in the base of the air handler. Yo ucan clearly see where the insulation came apart right under the drain pan. You can also see the stains from the water line where it flooded. 2. The return vent on the inside of the house next to the air handler DID need a filter and did not go through the main filter as I had been told multiple times. 3. There is NO way that all the the techs performing the tune-up checks actually checked or cleaned the evap coils as they said. The service calls for the cracked pan probably would not have seen much debris since the system had only been in service for a month at most. You would think that the soaked insulation would have been noted and replaced... If nothing else at least to prevent mildew or mold. Now I am extremely upset about this! What is all of the warranty for if not for this very thing. 1. I never got the $1000 discount as promised and still have the mailing because I save these things. 2. I have no evidence or memory of the drain pan ever being replaced. 3. I never got the 5 year comfort club for the mess that was left from the installers and have pictures of some of the mess from when they left. 4. Despite me pointing out what I saw as a possible issue from the day the system was installed in regards to the return vent by the air handler... not one tech took it upon themselves to really look at it. 5. Even with paying for the tune-ups, I was not getting what I paid for. 6. Now to add insult to injury I am being told that I am responsible for all repairs to fix this. 7. The contract for the purchase of the A/C system has ?One Hour Air Conditioning & Heating? and also shows ?Clockwork Home Services, Inc.? Nowhere in the contract does it state that the warranty is limited to the local franchise. 8. The tech had the nerve to ask me if I wanted to sign back up for the comfort club! I should still be on the 5 year Comfort Club due to the installers not cleaning up after themselves and having the service did not catch the design flaw with the air filter setup or the insulation coating the evap coils. I have pictures of evap coils, water damage to air handle box, insulation inside the box, and the installation mess. I am still under the 10 year parts and labor Premier Warranty that is provided by One Hour Air as stated on the contract. I am still under the 10 year parts and lifetime compressor warranty provided by Goodman. I trusted One Hour Air to inspect and maintain the system so this very problem wouldn't happen. The compressor is not shorted to ground and has no open circuit but trips the breaker. I have been told by an A/C repair guy from my office that it sounds like a mechanical failure and should be covered by at least the manufacturer warranty. I hold the company One Hour Air responsible for this mess and expect your company to honor the warranty and need to know how to proceed in getting this resolved. Is there something that I need to deal with the main corporate office? Or do you contact them yourself? I want to give you the opportunity to make this right before I make any other decision on how to handle this. UPDATE: 8/12/13 Still no contact from main corporate office or local office. I received an email (7/24/13) back from Rick Cardinale "Customer Experience Specialist" at Clockwork corporate in Sarasota, FL who verified receiving my complaint along with pictures and copies of all contract and work orders. He told me that it would be sent to my local One Hour Air office to handle the issue.

My A/C stopped working. Only the fan worked, which only put out warm air. The service guy from One Hour Air told me the compressor had ceased up and needed to be replaced with a new unit. I told him the air conditioner system was only 9 years old. He said he would see that he could do. I sat at the dining room table and as he tried to track down a new compressor for my unit. He found one in Orlando and could have it shipped. It would take two days, and cost $900.00, labor cost would be $200.00 more. He said it would be cheaper in the long run to replace the entire unit then just the compressor as my system uses two compressors one large one and one small one. It runs on the small one most of the time and the larger compressor only kicks on when the demand is greater. He said he could replace the broken large compressor but warned me the smaller one could stop working at any time. He inspected the rest of the system and told me the air handler in the attic was the wrong size and it too need to be replaced. There was another problem. My duct works were too small for the system and my duct work would also have to be replaced. He said the entire system needed to be replaced with a new outside unit, the proper size air handler and larger duct works system. This is where the fun really began. They could replace the outside unit install a new air handler, along with new duct works for only $23,000.00. Of course this was their top of the line package. The next lower level price was $18,000.00. The lowest price was $9,000.00 and uses the existing duct work. Talk about high pressure sales. I was a Navy Recruiter for 10 years I know sales. It seems that the technician was more salesman that an A/C repairman. I would bet he could sell sand to someone who lives on the beach. After an hour of this high pressure sale I finely got him to leave with no sales. I called Wingfield Air to come and take a look. Jeff found the problem which was a bad start up capacitor. Cost to repair was under $100.00. One Hour Air are crooks and liars. Their sale commission is more important that honest. I would not use them. I tell all my friends about them. They should not be allowed to do business in the state of Florida.

I do not have any don't. We had the sales Man to put every think in writing and Manda it was on the contract so when there was a question we showed to the head worker and they neither did it or called some one..

.Horrible. I will not use this company. Poor business practices.

He was ontime and did a very good job.

Great sales pitch. Delivered units did not match effeciency ratings promised.

My experience with them was horrible. I would give them props for coming out on a Sunday and in the middle of a tropical storm. The guy who came out was a less than professional kid. I talked to him about what had happened when I finally got him to listen to me. I left him for twenty minutes and then he comes back claiming that I needed a whole new mother board. He said that he did me a favor by hot wiring it to make it work for a few more days for which he gave me a bill of 350 $ when I asked him to only evaluate the work and not perform anything. He charged me so much for only a few days that my air conditioner would work after which I would have to spend over 500 $ to buy the brand new part to make it work continuously. The company did try to make amends but they supported the rude and unprofessional ordering on criminal work their employee did. When I found another honest company they told me that the board did not need to be replaced since there were other problems with the system which this guy could not find out or did not mention to me. They are horrible and I would not recommend others to hire them since they are criminals. I would not use them again in the future.

Started with them when the thermostat went out. They came right out and for a reasonable price installed a new thermostat and convinced us to join their "Comfort club" which was a once a month charge and they sent us a new air filter each month and "serviced" the system twice a year. We would also receive priority service for any repairs. We had them come out once about a year later as our summer (Central Florida) was exceptionally hot and our bedroom was warmer than the rest of the house and the system was not cooling past the set temp and would run continuously. I deduced that our return was not big enough when the house was built and told them when they arrived that I thought we needed a larger return and that the thermostat was not calibrated. They agreed but the return could not be expanded where it was. So they calibrated the thermostat and installed a second 18x18 return in our master bedroom for $425.00, reasonable. The bedroom definitely cooled better but the system ran, and ran. They then sent out their most "experienced" tech who spent two hours going through the system and told us that we needed to replace the entire system, air handler, condenser, slab, (for numerous reasons he explained but too many to list here) all of it and for a very reasonable price of only $9000.00!! I could not believe it but thought, "this is nationwide company so there has to be a reasonable explanation", plus they had been fine previously. They also said that they could try to clean the coils but the system was old and that I would have to sign a waiver that if they broke anything they would not be liable, to clean them would only be $700.00!!! Keep in mind this is a 10 year old 3 ton Florida system in a very modest 1600 sq ft house. We called the manager and asked why they charged us $425.00 to put in the return if they new the system needed to be replaced. he came out and apologized profusely. He gave us the $425.00 back and a "Comfort Club" membership for free for two years. We thought, "Cool, this seems to be alright", but my wife Facebooked for A/C contractors and a local company (highly recommended) came out. I thought they were about to die when we told him what they said about the price and this was before he even stepped in the door. In one hour (and no charge) later here is how it panned out: - No need to repair or replace anything. System is working fine they just needed to recalibrate the thermostat again. Worked fine since. - The system is old (in Florida years) and the coils were a little dirty and they would clean them for $148.00!!! WAY LESS THAN $700.00!!! - The system was older and would likely need to be replaced within the next 18 months but that it was running fine now. If they replaced (and they quoted EXACTLY the same equipment as one hour air), it would be $3100.00 INSTALLED!!! A third of what the rip off artists wanted. We called One -Hour air immediately and cancelled everything with them. When the office person said but, but, but the "comfort club" is free I said it made no difference there will never be another One-Hour air product of employee in our home EVER!

When they installed the A/C they didn’t do what best they could do.

On June 14, 2011, my 5-year old ?builder special? air-conditioner stopped blowing cold air. A friend at work recommended One Hour Heating and Air Conditioning, saying they handled all her rental properties in Pinellas county. A call to the Brandon office got a repairman out that day. He found a problem with the condenser and suspected a leak in the system. With the total for the parts and labor to fix the condenser and use a dye-pack to find the leak running about $800, I winced and told him to go ahead. He found the leak in the coils at the rear of my ceiling-mounted fan unit. Not patchable. Now, I was looking at north of $2,000 to pull down the unit and replace the coils. Then, he pulled out his book of replacement units. For only $27,000, I could buy a top-of-the-line unit that would easily out-live me and have the mole crickets out in the yard reaching for their Snuggies. Moving on, I settled on the low-end $8,500 unit which settled out to about $7,500 after rebates and stuff. I signed on the dotted line and, to my surprise, he set the wheels in motion to install my new unit that evening. After he left, buyer?s remorse kicked in. My inner voice was screaming that the cost of the repairs had been inflated to make a new unit more financially reasonable. I sure hoped that unit came with lots of butt lube, because I just ?knew? I was letting myself get screwed by not getting other bids. That feeling was reinforced when the truck pulled up to deliver my new unit. The driver just laughed when I told him the other guy had mentioned a 3-4 hour installation. For a ceiling-mounted unit, more like 6-8 hours. At 6:00 PM, Kevin and David arrived to install the unit. They immediately pulled everything off the delivery truck and took inventory. Everything was there. As the delivery truck pulled away, they carefully explained everything they were going to do and thought they could wrap everything up shortly after midnight if I promised not to ?help.? Kevin and David were starting to make me feel that I was in professional hands. It also occurred to me how professional and organized the office staff must be to pull all this together in just a couple of hours. Even the certificate for the county inspector was in my paperwork package. Maybe this won?t turn out to be a horribly bad decision. I plied Kevin and David with cold water and frozen fruit bars, and, by 1:00 AM they were carefully sweeping my garage and making sure all trash was in the truck. They had installed my new programmable thermostat and carefully reviewed its care and feeding. They made sure I had all the manuals and paperwork. The system was hard at work overcoming the 97-degree temperature inside the house. They told me it would take a couple hours to drive the temperature down to sleeping-comfort level. They were right. I sent my boss an e-mail saying I would be taking that day off to recover. Good thing I did, too. Later that morning, the plumbers showed up to hook up the gas line. OK, now I?m getting to really be impressed with the organization. Talking with a number of people around the office who had just had their A/C systems replaced by other companies, including a ?friend-of-a-friend,? the cost of my system turned out to be very much in line with other company?s prices. I may not have gotten the ?best possible? deal, but I got a good deal. And, with the work of the professionals in the office and Kevin and David, having the unit installed that same day certainly added value. One sour note: the free filters supplied with the $139 annual support contract are no good for me. The 17 ½ x 23 ½ filters they supplied are too small to use in my 18x24 ceiling return box. One last thing: A couple weeks later, the county inspector arrived, inspectorated, nodded, muttered ?good install,? signed the certificate, and left. As a new Angie?s List member, I?m writing this on March 18, 2012. Without any problems ? knock on wood ? the new system has been keeping me comfortable through hot weather and cold. And, for these past nine months, my monthly electric bill has been reduced a little over 20%. So, all in all, I?m well pleased with my new A/C, and One Hour Heating and Air. Certainly, their people I dealt with were top notch.

1. I was able to obtain an appointment within 3 days 2. Appointment choices were either 8am-12noon or 1pm - 5pm. 3. The technician was prompt, dressed in a uniform and drove a company truck. 4. The technician gladly went under my home through a hole in a closet floor to check on one of the handlers. 5. I felt that my units had been thoroughly checked out by a competent technician, who was knowledgable and polite. 6. I was offered the chance to pay a monthly fee per unit that would provide me with a discount on future service and 24 hour availability of service, which I declined, as it seemed too costly. ----- 7. The technician returned with the plastic flap for the smaller unit within a week.

I had to laugh at their slogan "We're on time or you don't pay a dime" because the installers were 2 hours late showing up to my house at 6pm. There were 3 guys that finally showed up and only one seemed like he had a small clue as to what he was doing. Even though they stayed until almost midnight, they were not able to complete the outside work because they had shown up so late. Someone called the next day to schedule the completion (install the cover & blowout the vents) for 4 days later on a Saturday. No one showed up. I called to ask what happened and was told it my appointment was "accidentally" overlooked. We scheduled again for the next Saturday but had to postpone the inspection that was supposed to take place earlier that week. The remaining work was done and the inspector came out. He failed the installation because the cover was not properly installed and the voltage on the outside breaker of the unit was set incorrectly. So, yet another appointment was set to try to correct the problems. The technician who came out to look at the violations was upset at the quality of work and apologized. ?He took pictures of the cover on his phone. ?He was going to show them to the supervisor, also named Mark. ?He said that a new cover should be put on because this one looked so bad. ?He said that someone would be out the following week to fix everything. ?I didn't need to be home since the work that needed to be done was on the outside of the house. After a week and a half, I hadn't heard anything and nothing had been fixed, so I called the supervisor Mark. ?He said that he never got any pictures and wasn't aware of my problems. ?I mentioned that I also remembered that the guys that installed the unit didn't have the special UV filter that was ,to me, a big part of the extra money that I paid for this particular unit. ?Mark said that he would have someone come out in the next couple of days. After ANOTHER week went by, still nothing had been done. ?Called Mark again and basically demanded to have this stuff fixed. ?After trying to tell me that it had been fixed (missing the fact that if the UV filter had been installed, I would have had to have been home), he said he would have someone out @ 6pm that day. ?Came home and the tech actually showed up on time. ?He sealed the cover (did not change out the cover like the other tech said should be done though) and changed the breaker. ?HOWEVER, he didn't have the UV filter and he couldn't go to Home Depot and get one because he was already late and needed to be somewhere else. ?He also said that he talked to his supervisor and was told that since there was already a filter in there, it wasn't an emergency and someone would come out in the next day or two to put one in. So, a full two months after the beginning of a new unit installation, someone came out and finished it. As a footnote, during the January maintenance, I found out that the heat pump had never been turned on and that was why I had a $400 heating bill the previous month. Oh yeah, and the compressor just went out a week ago at the end of June 2011. ?? ?

They were punctual and professional. I would use them in the future.