One Hour Air Conditioning & Heating of Lakeland

Did the air duct cleaning quickly and efficiently. Replacement of the air return [which needed repair] took a bit longer since they did not have an 18 x 20.

They were late every time. They kept confirming appointment. And then calling an hour later to cancel it. Will do it Thursday between 8to12. Text me at 12:04 to say they need to cancel again. You got your money now you donâ  t want to do the work. Call try to talk to someone the lady that answered didnâ  t have any idea what the hell she was doing.

They got the job done. All is perfect to this point.

STAY AWAY - THEY DO NOT HONOR WARRANTIES... Paid these guys over $3K for a new coil, plus $900 for a new vent plus a new duct to the vent. ($3900 total cost) New coil came with a one year warranty. Company came back less than 5 months later for semi-annual service appt and found that I already needed 2 lbs of refrigerant (which I had to pay for)! Came back again 6 months later for semi annual service, and I'm low on refrigerant again! They just checked the coil with dye and it's leaking. Company is refusing to honor the coil warranty, even though I'm still within the one year time frame. Take that into account when selecting a company to service your unit. I have never had an experience this bad with a HVAC contractor and I've lived in Florida for 24 years. UPDATE 5-16-24: I sent 2 emails to the email address provided on Google Reviews by the owner (customerservice@serviceminds.com) and both emails bounced back to me as undeliverable. I then left a message using the contact us form on their website, and I also called the telephone number provided by Google and left a voicemail message. I will report back with their response if/when I get one. UPDATE 6-13-24: Still no response from the company. Filed a complaint with FL Dept of Ag & Consumer Services. Also sent the company a Breach of Contract Notice. If you want a true picture of this company, I would suggest searching Yelp for "Scott's One Hour Air Conditioning & Heating", where this company has a rating of 1.5 stars. Their reviews on Google are harvested via an app that routes 5 star reviews to Google, and sends bad reviews to the company. So the Google rating is not truly indicative of customer satisfaction. I wish I had seen the Yelp reviews before hiring these guys because lots of others are complaining about the same issues I'm having. Once my Demand Letter is delivered, and 10 more days have passed (their "cure period") I'll be proceeding with my lawsuit.

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1. Work quality hard to see, since duct is in the attic. There were 2 installers who were enthusiastic to do the work and cleaned up, besides disposing the old duct. I did NOT get a picture of the finished work -- that would help! 2. Customer Service was inconclusive, since my initial email of concern was never answered. I received blank email invoices for a deposit receipt. Their customer service were courteous. However, I never thought I was speaking directly to the Company--when calling you had to choose which of 3 different Businesses you wanted ?? The Sales Person was very effective in noting the work and location, where the work took place. He collected a deposit for which he emailed me a blank receipt for deposit. Unfortunately, after departing, he could not be bothered in rectifying the situation and referred me back to that customer service/ Call Center. FYI: NO ONE connected with this Job followed up!! 3. The value for money can only be answered by what my need was, and the affordability. This part worked out very well for me. I had one "problem duct" causing a ceiling vent leak. I could not afford to get the whole house re-ducted, thus, I needed to address the direct problem at hand: replacing one duct, which was better than repair! This is where ONE AIR really came through by just replacing with one NEW DUCT. As result, I paid an affordable fraction of price to accomplish the immediate cause. This bought me time for when I can afford to replenish the whole house. With this consideration and trial I WOULD HIRE THEM AGAIN --AND hopefully the Company will have settled to improve communications. Thank you Angi P.S. I originally wanted to use Strong on your list. James (Owner) kept me waiting 2 Weeks, stalling and then says he wanted to charge $140.00 just to come and see what the job was. After, that he was hard to contact with no response -- and this is how the course went. I decided to contact someone else. I would not consider Strong Unlimited AT ALL!!

Buyer bewareâ ¦ In One Hourâ  s defense, maybe these prices are industry standard, but the cost compared to work performed is pretty outrageous. First of all, the second item on this receipt is just checking the pressure. $236 dollars for each unit. Checking the pressure takes less than two minutes per unit, so Iâ  ve burned almost $500 just to have the tech attach the gauges. â  Pump downâ  was also part of a $612 dollar charge. Keep in mind, a pump down (when service ports are already open and the gauges are already attached) is just turning the unit on and closing the service ports with an allen wrenchâ ¦ The pressure was low on each unit. They were recently installed by my contractor, so I think they may have lost coolant during the installation. They pumped a little coolant in one unit, and said the second unit had a bad flare. He sprayed the leak detection solution on the connection and said there were bubbles. I didnâ  t see what he was seeing. Weâ  re only about 20-30 mins into the visit at this point. I keep asking for an estimate for the job but they keep calling a manager to get the prices. Why donâ  t the techs know the prices up front? Finally I get the price, and itâ  s almost $1100. I reluctantly agree, because Iâ  d prefer having the units up and running. The tech repairs the flare, inspects the line set, (breaks the line set coverâ ¦), and pumps some new coolant in the second unit. Barely ten days later, the second unit was worse than it was previously. Now it had zero cooling power. I called to have One Hour return to check the work, but there was a TWO WEEK wait. Instead, I used my own tool, gauges, vacuum, and coolantâ ¦ repaired the unit myself and itâ  s been running perfectly the past two weeks. When I inspected the unit myself, the high pressure flare connection was bad. So either the tech damaged it, or it was bad and he didnâ  t notice it. Iâ  m confident he would have charged me another $500-$1000 to repair the second flare and Iâ  d be out $1500-$2000 total for 90 minutes of actual labor. Now I believe in paying people what theyâ  re worthâ ¦ but Iâ  m not seeing the value here. If I spend $1100 on one 60 minute visit, I expect expert work. Instead, I blew an entire weekâ  s pay for a job I had to repair myselfâ ¦

Professional, polite, positive,â ¦quality work performed with the utmost respect for client and home. Highly recommend.