Truly Nolen Pest & Termite Control

The pest control tech I have is awesome

Great I have them for almost 2 years!

Good. This was a recheck for ghost ants.

Very well. Courteous and friendly staff.

TIMELY SEVICE AND IMMEDIATE RESPONSE

house was inspected for rodens went very well

The did a good identifying the insect I was dealing with the treatment they applied worked.

They have kept our homes free of pests for over 20 years.

I had a roof rat issue in my attic. I am a relative newcomer to Florida and did not know I needed screens on all my roof vents. Truly Nolan installed screens and cleared my attic of all pests. That was about 2 years ago and I have had no issues since. The crew was efficient and courteous. I am now a regular customer.

Very pleased with their service. We have used them for years. Our tech, Billy, is very courteous,professional and knowledgeable.

Billy with Truly Nolen is professional and friendly. We get notification when he'll be here. He's always on time and checks with us if we need anything done on the interior. We were with Truly Nolen in Davie, FL and kept them when we moved to Delray Beach, FL.

Excellent Service timely and professional.

After their second visit they informed us we were free of termites. So we started repairs and found... termites. It took almost six more months to get rid of them and I don't know how much extra damage was done by the termites in that time frame but repairs were expensive.

Good. I am using the monthly service . Service and staff are amazing. I do think the cost could be a bit lower...

Great My service technician Don is the best

They have always been prompt and efficient. When we 1st started we had GERMAN roaches. It took a while but they got rid of them FOREVER !!!

I have pest control contract with Truly Nolen for more than 8 years. In the last 12 months there were dead bees found in the house. We reported to Truly Nolen and we were told that the technician didn't find anything how the bees got into the house. Recently we hired roof cleaning services to pressure clean the roof and they found many bees on the roof. We called Truly Nolen and a technician came next day. The technician went around the house but didn't go in the attic and on the roof to check. He concluded he found nothing and left. We called Truly Nolen office and sent them pictures of the roof where the bees were reported by the roof cleaning services personal. Truly Nolen customer services stated that the technician found nothing and the picture didn't show bees on the roof and he refused to send another technician who will go in the attic and on the roof to check and perform bee nest treatment. For him the case is closed and suggested us to call other pest control company for 2nd opinion if we are not happy with Truly Nolen services. He then provided us a phone number of a company specializing bee nest treatment. We are so disappointed how Truly Nolen treated us as customer for more than 8 years especially when we need help from them. We finally hired other company (not the one recommended by Truly Nolen) to do the bee nest treatment job. We are not sure whether Truly Nolen is capable of doing the job they advertised. We are certainly looking for other pest control company when current contract is expired.

A technician came on time and in all bathrooms vanity cabinets and under kitchen sink replaced traps for bugs and ants. On the previous visit he sprayed chemicals along the outside perimeter of the house. As usual, very courteous and professional service!

The salesmen was quick to respond, write the contract and take our money but even after he spent 15 minutes on the phone with the office regarding our service it took their office three days to call to inform us to when we were scheduled. The tech arrived on time for the initial appointment, was polite, friendly and professional. Our next appointment was set for the following week Wednesday afternoon with the same technician. Without any warning a different tech showed up a day early and at 8:30 am (two of us work nights so to us this is like 3am and was why we made appointments for afternoon). After ringing the bell, knocking and calling us from his truck, he kindly agreed to give us 5 minutes to prepare for him and nicely gave us 15. Although he was polite and professional and, with the best of intention, took the liberty at reassembling our box springs and mattresses onto the bed frames, he scraped and gouged our antique (over 100 years old) bed post frames in 6 places and neglected to mention it to us. Communication is poor. I will not use them again.

Because of corporate headquarters in Arizona I finally got my money back after cancelling services

Overall, they have excellent services. They're just good.

We've been pleased with their service.

I contracted with Truly Nolan's Greenacres location in mid-2011 for lawn and ornamental pest control. The initial results were good, since we had not had pest control and fertilization performed on the property for over a year. In the Fall of 2011, however, we noticed a deterioration in both the lawn and shrubs. The ficus was nearly consumed by white flies and the lawn showed evidence of insect infestation. I brought this to the attention of the service technician, but the condition of the grounds continued to deteriorate. By December of 2011, one ficus bush was nearly denuded of leaves by white flies and the lawn had several brown spots, indicating infestation. When I again engaged the technician, he seemed more inclined to make excuses than to take responsibility and resolve the problem. He initially tried to blame the brown spots on shade. When I pointed out that the spots were throughout the lawn and only portions of the shaded lawn had brown, he deigned to take a closer look and deduced "oh, you've got mole crickets"! He said he would retreat the lawn and shrubs and this would take care of the problem. At this point, I also called the manager, Debbie Crompton. I was advised she was in a meeting, but woul call me back. She did not. I managed to get hold of her in a follow-up call and she agreed to inspect the property. She did come by when we we not at home and left her card. By February 2011, the white flies seemed better, but were still in evidence. The lawn looked even worse, with new weed and insect infestation. I again called Ms. Crompton and was again told she was in a meeting. She again did not call me back. I called again the next day and was told she was in at a conference, but would call back by the end of the day. She again failed to call back (and ultimately never did). Out of frustration, I called a competitor highly rated on Angies LIst. They came out promptly and gave an estimate slightly less than what TN was charging. Their estimator advised we had both lawn and shrub infestations that should have been controlled by our current service provider. To resolve the problem and to avoid inconveniencing Ms. Crompton any further with our pesky concerns, we are switching to the new company recommended by Angies List subscribers. We have seen a remarkable improvement in both the lawn and ornamentals since switching to the new company.

The estimator was pleasant but was too anxious to engage in casual conversation which I was not interested in. In addition the initial estimate of over $1800 magically dropped to $1620 when I raised my eyebrows about the price. When it came the day for the treatment their people arrived about an hour and a half late. These two individuals also engaged me in casual conversation and all I wanted to do was get the job done. When they started drilling the holes in the walls they drilled right at the top of the molding. I asked them to drill higher so I would not have to repaint the walls and the molding but rather just the walls. They were responsive to my request. After spraying they also patched the drilled holes but in a very sloppy manner (way too much spackling) and missed filling several holes. I had to go back and sand down the patches which was very labor intensive (there was one hole for every stud). They were at my house for about five hours and it seemed like they would have been done faster if they had not so anxious to b******** with each other and me. The good thing is that since they treated my house I have seen no further evidence of dry wood termites and the cost they charged me comes with future inspections and retreatments, if necessary, at reduced cost. Update: 4 April 2012. A few weeks ago, three months after the whole house was treated, new evidence of dry wood infestation was observed in a location the same as three months ago. I contacted Truly Nolan and they sent out an inspector. Because the infestation was within one year of the initial treatment a local retreatment was free of charge. The two servicemen arrived unexpectedly early in the day but this caused little inconvenience. The retreatment was performed within days of contacting them and did not take much of my time. In summary I was happy with the service received during this retreatment. Update: Around November 2012. New evidence indicating reinfestation of dry wood termites. Called them back for retreatment which was performed at no charge because it was still less than a year from the original treatment. So three treatments within a year. Why did not the first or especially the second treatment do the trick? Are their chemicals ineffective? Now in January 2013 I am wondering if I still have termites. But if I do I will not hire these people again if I have to pay them. I will try to exterminate them myself.

They came over. They were very professional. They had taken into account the fact that I had some dogs that had some problems or allergies to different pesticides. So, they checked to make sure that what they were going to use was not in what our dog had been allergic to. They came and sprayed that around. They were very careful and localized to make sure that they were getting the spots I thought that the insects might be coming in. I don't know about their price. I would recommend them to the other members.