Red Rhino Leak Detection Inc

We noticed our pool was leaking water at a fairly quick rate. We called Red Rhino and they came out. A $250 deposit was placed, then $450 to actually find the leak and then $2,690 to repair the leak around the light and the skimmer. A total of $3,390. Took 2 people about an entire afternoon to do. Just know what you're getting into when you call for a repair. They did a good job and were friendly, I just don't understand why this costs so much. The materials they use are not expensive and if you break it down hourly, I paid this company a rate of $423.00 per hour given an 8 hour day.

I called Palm Beach Red Rhino on May 10th 2023 on the advice of my pool cleaner who said he detected a leak. After speaking with a man who said he was a secretary and providing my pool info I expected a call back shortly. May 11 late afternoon I received a call from a woman at Red Rhino. I told her I'd already scheduled with a different company as 24 hours had passed and I hadn't heard from them. She said she just got the message. Puzzling, as I asked: you mean you just looked at or reviewed your messages from yesterday? She said sorry and fumbled and I said no. I won't trust a pool company when they start off misleading about a delayed message or their delay in looking at messages. The fact that my call during business hours went to a secretary then was delayed for 24 hours before a rep called back, then blaming the delay on the secretary is lying. Honesty isn't this companies playbook.

Canceled appointment. They want $300 just to detect the leak. More to fix it. I can't afford their service.

Very good. The technician was very polite, very knowledgeable and did a great job.

Great!!! Very happy with the work performed, professionalism, knowledge and responsiveness. My system has not functioned so well in many years.

Excellent. From the beginning, Shawn did a great job of surveying the cracks in the pool to what needed to be done and gave me a couple of options. Went with the better option, and they spent two days working hard to get the pool done. It has been two weeks with also a major rain and no leaks so far. Pool tile looks great.

This company gave us a price for pool and leak detection, and then increased the price by more than 60% when they got there. Where I come from, that is unacceptable. That is called "baiting and switching". If I fail to go look at what I am quoting on and find that it is going to cost more than I said, I absorb that cost. I don't pass it on to the customer. That is how good, reputable and ethical companies do business. They then proceeded to give me a quote for over $4,000.00 for a laundry list of alleged required repairs. This leads me to remember the saying “For what will it profit a man if he gains the whole world and forfeits his soul.” By charging me a couple of hundreds of dollars more than they should have initially, they lost what they said was a $4,000.00 job. Because of the baiting and switching I decided to look for another company. I searched through old boxes of receipts to find a company I had used before and found to be very honest. As it turned out, not only did they charge less for checking for leaks than Red Rhino, they fixed 2 of them during the process for no additional charge. This is something Red Rhino would never do and is a reason why I lost trust in them, would never use them again and would never recommend them.

They scheduled an inspection quickly and the technician was punctual in arriving. He was pleasant and discovered two leaks that needed repair. He gave me repair quotes for just under $3,000 which they told me was the only was they would repair them. Being unhappy with this, I contacted another company that did the repair work for a much, much lower disrupted method and cost.

Found leak and identified the repair.

I selected Red Rhino Leak Detection, Inc. based on the referral of a trusted friend, who had used their service. My friend had used Red Rhino to find and fix his pool leak. He gave the company the highest A rating, and I understand why. If there is a rating higher than an “A” Red Rhino deserves it! Red Rhino was the third leak detection service hired to locate and repair a leak of ½ inch of water per day. Two other leak locators were unable to find or fix the leak. Both testers tried to convince me there was no leak, and reported that the water loss was “normal evaporation”. Red Rhino’s whole team, starting with David Dodson, was extremely professional; friendly; courteous; thorough; and most importantly, patient. Each time David came back, he dove the pool, determined to find the leak. When the leaking continued, he never complained about making another trip, and re-testing. Several times, David seemed sure he had found the problem. After performing a repair of the main drain sump, which required draining the pool, cutting the concrete, replacing the sump, and refilling; the leaking continued. Further testing by Red Rhino, revealed the same rate of leakage, ½ inch per day. This was very frustrating for both David and me. David remained determined to find the leak, and did more dye testing. David viewed the continued leaking as a challenge. He never gave up, even though he must have thought there could be nothing else left to try. After having returned to my pool six or 7 times (I stopped counting) David noticed some epoxy (from one of the temporary patches he had made) on each end of the pool bottom, near the returns. David realized he had found the answer. He made another temporary patch. This time, he had me leave the pump motor off. For three days, there was no leak. Not one drop of evaporation, or water loss. David had found the answer! The next day, Red Rhino’s team went into action. David, along with three team members met me poolside, at my house to go over the planned permanent repair. The repair was not easy, as it involved replacement of both return lines coming through the pool wall at each pool end. Now that the permanent repair is done, I could not be more pleased. I have not had to add water to the pool (as I had been doing every third day) to keep the water level above the skimmer line, and prevent the pump from running dry.

Mike Sang, the technician, was professional, courteous, and exceeded all expectations. I had concerns about the cost of the job, but then when I viewed the extent of the process to complete the job, thought it was well worth the price. The job actually took 2 days, which he cleaned up and straightened everything prior to departure each day. He is a gentleman, calm, explained everything, and an asset to the company.

It was wondeful, They did an excellent job, They cleaned up after themselves. They have a reasonable price and I will hire them again.

They identified and repaired the leak. This was several weeks ago and everything is still shipshape. We are pleased with them and will recommend this should the occasion arise.

The replacement of the skimmer was complicated by the presence of travertine pavers around the pool. Red Rhino worked relentlessly for 13 hours nonstop to replace the skimmer and repair the return line leaks. The job was done with a degree of professionalism and perfection that is extremely rare in Florida. They left the job site & the pool spotless. Today it is impossible to detect the repairs accomplished.

Excellent & Professional service. Helped me out in the wallet also.

The work Red Rhino did for me was top notch, professional, and timely. They delivered on their promises and were quick to respond to my calls, needs, and questions! I highly recommend them for all pool repair services.

I found this company to be very good. Their workers were everything you could ask for. They were on time, neat, and responsive. They replaced a pool skimmer for me. The one area where they might improve would be follow up. A check on the job a week or two later would be great.

I've had a leak in my pool for years and no one was ever able to fix it. Every morning I got up and my pool was down by at least an inch. Red Rhino was recommended to me by Pool Doctor and they found the leaks which were from the pool and spa jets and fixed them all! Now, every morning when I look out the window, the pool level is right at the vanishing edge where it's supposed to be! I can't say enough for the work that Mark, the Manager, and his crew did. They were professional and customer service was excellent. I would hire them again in a heartbeat, but hope that I don't have to! The price was higher because instead of just fixing the few jets that needed to be fixed, they drained the pool and I had them do ALL the jets and the drains, plus the light . . . just to be on the safe side.

Red Rhino came on the scheduled day and went right to work. Fixed the leak but said serious work was needed on the pool soon and the estimate was $2580. Their patch held less than 6 months. I decided to call another company to come out to fix the leak this time and see if this company came to the same conclusion as Red Rhino. The other company did come to the same conclusion about what repairs might be needed but their estimate was $1500 to make the same repair that Red Rhino suggested! Why would the Red Rhino estimate be $1000 higher?! - Something to think about... I will not call Red Rhino again.

Like most people we avoided believing our pool was leaking for quite awhile. We were losing several inches of water a day to “evaporation” before we finally called in the professionals. And “professional” they were. Sam quickly and correctly assessed the problem, located the leaks, and provided an accurate estimate. A few days later the problem was remedied to our complete satisfaction. They were surprisingly able to closely match the finish and accent tiles on our 35 yr old pool—if you aren’t aware that repairs have been made you wouldnt notice at all! When I first heard they would be coming out with a jackhammer, I was terrified. However, Josh proved to be a true artist with the handtool. Cuts were precise, as minimum as possible and there was little to no mess.

Tech was professional, timely and through. This is the second time I have used them, over the course of several years, and recommend them to all my friends.

Everything went perfectly! In all honesty, Red Rhino is one of the most professional and responsive companies with whom I've done business. The leaks were detected and a few days later, Eli repaired all of them. Both men were polite and conscientious. Should my pool ever develop another leak, they will be my first call! Thank you!

HIGHLY RECOMMEND If you want your repairs done right or even get solid advice, CALL RED RHINO. I was in a jam due to an unfortunate accident and I could not find a reputable or reliable place to perform the repairs. When I called Pinch-a-Penny, they referred me to Red Rhino. After calling them, Tom came out to inspect the damage. After chuckling a bit when he saw the damage I caused, he was very reassuring that they could do the repair. Not only did they complete the job that exceeded my expectations but came back out 2 weeks later to resolve an issue. No questions asked and sent someone out the next day and resolved! Hats off and Kudo's to the Red Rhino Crew - Thank you Tom, Jeremy, Cody and Chase!!!!

Very professional leak detection and repair

A VERY positive experience from beginning to end. This is a very professional and well run operation. A neighbor who was also very satisfied with their work recommended them. I called the main office to set up an appointment and everything went very smoothly from there. The repair is done in 2 phases first leak detection, then repair. Two different gentlemen arrived precisely within the predicted window to perform their work on each respective phase and called ahead of time to confirm. Both were extremely courteous, highly knowledgeable, highly professional, and very skilled at their job. Both took a good amount of time to explain the work to me and answer all my questions. The technician who did the leak detection even showed me how to use some of their high tech equipment to hear exactly where the leak was coming from myself. The repair work was fantastic as well. The technician was exceptionally careful to clean up after himself and left my patio surface and my entire patio area looking almost exactly as it was, I did need to paint/stain the patched area myself, but I expected that. If you look at the picture closely, you can see the pattern and texture were very well done. I'm a raving fan and, although I hope not to need to, would absolutely use again. The work wasn't cheap, but for the service and quality I got I think it was very fair. The repair technician re-tested after the work was complete to make sure it was good (and there were no other leaks) and the work is guaranteed. A stress free experience and peace of mind.