Palm Beach Lawn Maintenance

I have been using Palm beach Lawn for 4 years and have always been satisfied with their services. Our lawn is one of the greenest on the block. When we owned a trampoline I was worried about the grass underneath but without me asking, the guys moved it. From then on, they moved it with every cut. I recommend them to my neighbors in Canyon Springs.

See above for update. Over the past years, I've alerted the owner several times that mowers direct their large machines so grass clippings s*** into our pond. This year, I again told him and he promised to correct the situation, but it occurred again. The result is that our pond is approximately 1/2 covered with decaying organic matter, which is very detrimental to the pond, aquatic life and wildlife who use the water. Neighbors complain to me (I'm on the board), I urge them to contact the property manager but they don't want "to cause trouble." Yet, they say the lake looks terrible and worry about the cost to rectify the problem. As far as I know, the company has not been asked to clean up the debris on the pond's surface. My concern is that the information was not conveyed to the workers or that the workers are performing poor landscaping practices that we -- homeowners -- do not see or know about, because they do not seem to understand the basics of mowing around a pond. I am writing this as a homeowner for five years in this development, though I am on the board. These comments are mine alone, because accountability for harmful landscape practices is important and may help others when selecting a company for their communities.

They are satisfactory.

Our usual lawn care provider went in for emergency surgery and unfortunately has been unable to work. We finally had to hire someone else and called Palm Beach Lawn based on a referral from one of our neighbors. We were told the price would be $65 a month but after calling the company, I was quoted $75 a month for basic service. I agreed to pay for a partial month of service and am glad that I did. They cut the grass down to the dirt their first time out. The second time they came out they left a 3 foot by 3 foot square of grass uncut in the middle of our lawn in front of our house. They also cut a strip out of our neighbors grass about 6 feet long after obviously cutting past the property line. The worst part is that they just left it that way. There was no attempt to contact the neighbor to apologize or to trim the rest of the grass around it. I called to cancel the service and got their voicemail. I explained my issues, thanked them for the work they had done and figured that was the end of it. I get a phone call a little while later and could not get a word in. I was yelled at the entire time I was on the phone and eventually hung up on when I tried to explain my side. The weirdest part of the whole thing was being yelled at about how great their customer service is and how they solve problems like mine all the time, but never actually being offered a solution or anything that would resemble good customer service. I would not recommend this company to anyone.